Valerie Health

Design and manage scalable operational systems and allocation frameworks to optimize workforce and outsourced operations. | 3-5+ years experience in operations or workforce planning with strong analytical skills and cross-functional collaboration. | About the Company Valerie Health is the AI front office for independent provider groups. We are reimagining how independent practices operate by using AI to modernize patient/provider communication, enhance care, and drive industry-changing operational efficiencies. Why join us now? • Team: We are led by Pete Shalek (2x health tech exits, including a $600M acquisition by Optum) and Nitin Joshi (scaled Uber Eats + Health, Stripe Connect, and Bridge–acquired by Stripe for $1.1B). Beyond our founders, our team brings DNA from category leaders (Uber, Stripe, Meta), high-growth unicorns, and top consulting firms. • Trajectory: We partner with leading independent provider groups across the U.S., automating hundreds of thousands of tasks each month. Scaling at 7x year-over-year with 300% NRR as customers consistently expand usage. • Funding: We have raised $39m from world-class investors including Redpoint Ventures, General Catalyst, Primary Ventures, and BoxGroup. About the role The Central Operations team builds the systems that enable Valerie’s operations to scale. The team is responsible for workforce strategy, capacity planning, quality measurement, enablement, and operating model design. This role is responsible for designing the operating models and allocation frameworks that determine how work is distributed across Valerie's delivery system. You will help shape how work is allocated across internal teams, automation systems, and outsourced operations partners, while owning Valerie’s outsourced operations infrastructure. You will help answer questions such as: • Which workflows should remain internal versus externalized, and how should work be segmented based on complexity, quality sensitivity, or customer impact? • How should operational allocation models evolve as workflow complexity and customer volume grow? • Where and how should we use pull vs push-based task assignment models? This role is ideal for someone who enjoys combining systems thinking, analytics, and operational execution to solve complex scaling challenges. What you’ll do • Design Workflow Allocation Systems: Build the operational systems and allocation logic that determine how work is segmented, prioritized, and distributed across internal teams and external operational capacity. • Design Scalable Operating Models. Develop scalable workforce models and operational processes that improve throughput, quality, and operational efficiency as workflow complexity and customer volume grow. • Managed Outsourced Operations. Own Valerie’s outsourced operations infrastructure, including partner onboarding, quality management, performance monitoring, escalations, and operational reviews. • Partner Cross-Functionally. Work closely with stakeholders across Operations, Engineering, and Customer Strategy teams to improve operational scalability and support customer growth. About you Experience: • 3-5+ years of experience in marketplace operations, business operations, consulting, workforce planning, or vendor management, preferably in a high-growth startup environment • Experience working with outsourced operations, BPOs, or distributed workforce models is a plus • Strong analytical toolkit with experience using operational data to drive decisions • Experience working cross-functionally with technical and operational stakeholders Attributes: • Systems Thinker. You naturally think in workflows, operating models, and scalable systems rather than one-off fixes. • Structured and Analytical. You use frameworks and data to make decisions, prioritize tradeoffs, and solve ambiguous operational problems. • Strong Operator. You move comfortably between strategy and execution and are willing to dive into operational details when needed. • Move with Urgency. You move quickly, make decisions with imperfect information, and drive projects forward without waiting for perfect clarity. • Ownership Mentality. You take responsibility for outcomes end-to-end and proactively identify opportunities for improvement. • Clear Communicator. You communicate effectively across technical, operational, and external stakeholder groups. Compensation & Benefits • Be a founding operator with meaningful ownership in an AI-native, high-growth startup • Competitive salary, equity and benefits including medical, dental, vision, 401(k) and PTO • San Francisco: Daily lunch provided in the office Compensation Range: $115K - $180K

Drive customer growth and product adoption through deep partnership, data analysis, and strategic account management. | 3+ years in high-growth or ambiguous roles with strong technical skills, ownership mentality, and customer focus. | About the Company Valerie Health is the AI front office for independent provider groups. We are reimagining how independent practices operate by using AI to modernize patient/provider communication, enhance care, and drive industry-changing operational efficiencies. • Team: We are led by Pete Shalek (2x health tech exits, including a $600M acquisition by Optum) and Nitin Joshi (scaled Uber Eats + Health, Stripe Connect, and Bridge, acquired by Stripe for $1.1B). Beyond our founders, our team brings DNA from category leaders (Uber, Stripe, Meta), high-growth unicorns, and top consulting firms. • Trajectory: We partner with leading independent provider groups across the U.S., automating hundreds of thousands of tasks each month. Scaling at 7x year-over-year with 300% NRR as customers consistently expand usage. • Funding: We have raised $39M (Series A) from world-class investors including Redpoint Ventures, General Catalyst, Primary Ventures, and BoxGroup. About the role Reporting to the Head of Customers, this role will drive our next tier of growth with some of our largest customers. You will be responsible for going deep with our partners, in both implementation and account growth, understanding how we deliver maximum value now and become core to their operations. This is an inherently cross-functional role, requiring technical fluency, customer chops and high levels of ownership. You will be the primary point of contact for your customers and need to independently manage those relationships, driving product adoption and identifying opportunities for growth. The ideal candidate will have a deep understanding of the business and operations sides of healthcare, enabling you to be a trusted partner to our customers and understanding the nuances of practice operations and success. You are equally comfortable jumping into data, talking a customer through implementation tradeoffs and partnering on strategic vision with the exec team. This is the opportunity engine of the business, and you'll work closely with operations, engineering and go-to-market to ensure success of launches, delivery and growth. What You'll Do • Partner Deeply: Serve as the lead for a set of provider customers, being the primary point of contact in the customer relationship and developing a deep understanding of their business goals and operational workflows. • Identify New Product and Growth Opportunities: Dive into what matters most to our customers and identify, define and drive product opportunities to improve and deliver maximum value. • Own a Customer End-to-End: Engage during the sales process, implement new customers, monitor happiness, review progress and data outcomes, and strategically identify opportunities for expansion and upsell to help us do more for our customers. • Create Data-Driven Solutions: Identify, respond to and recommend solutions to any customer issues by digging into data and collaborating with internal teams (e.g. Ops, Engineering) to ensure continued improvement and success. • Build the Playbook: Contribute to the development of best practices and playbooks for the Customer Strategy team, defining how we support and grow our customers quarter over quarter. About You Experience: • 3+ years of experience in high-growth environments or ambiguity-heavy roles (e.g. startups, consulting, VC/PE/IB) • Track record of expansively owning and driving key business outcomes on high-performing teams • Strong tech toolkit: advanced SQL and spreadsheet skills (data cleaning, analysis, and modeling) or code fluency Attributes: • Problem Solver: You enjoy identifying problems and designing solutions, whether process or product, and bring structure to unstructured problems to drive execution and scale. • Ownership Mentality: You take full responsibility for outcomes, follow through without being asked, and hold yourself to a high bar. • Customer Obsessed: You get done whatever is best for the customer and Valerie Health, from digging into support requests or hopping on an early morning implementation call. • Strong Communicator: You are clear and succinct in both written and verbal communication, capable of adjusting style for different audiences. • Work as Craft: You take pride in your work and thrive when achieving a high quality bar, but also have good intuition around what is "good enough" to achieve high velocity execution. • Growth Mindset: You are eager to learn new approaches, seek feedback, and continually improve skill sets. Compensation & Benefits • Competitive salary, equity and benefits including medical, dental, vision, 401(k) and PTO • Be the opportunity engine and growth driver in an AI-native, high-growth startup

Design and implement backend infrastructure and AI models while owning product areas and collaborating on technical culture. | 1 to 10+ years experience with strong computer science background, product building experience, growth mindset, and communication skills. | About the Company Valerie Health is the AI front office for independent provider groups. We are reimagining how independent practices operate by using AI to modernize patient/provider communication, enhance care, and drive industry-changing operational efficiencies. Why join us now? Team: We are led by Pete Shalek (2x health tech exits, including a $600M acquisition by Optum) and Nitin Joshi (scaled Uber Eats + Health, Stripe Connect, and Bridge–acquired by Stripe for $1.1B). Beyond our Founders, our team brings decades of experience from Stripe, Uber, and Meta, combining deep expertise in ML systems, large-scale infrastructure, and product design. Trajectory: We partner with leading independent specialty groups across the U.S., automating hundreds of thousands of tasks each month. The business is scaling rapidly, with revenue doubling quarter-over-quarter, on track for ~7x growth this year, alongside 300% net revenue retention. Funding: We have raised $39m from world-class investors including Redpoint Ventures, General Catalyst, Primary Ventures, and BoxGroup. Our technical stack combines: Vision models to interpret unstructured healthcare data and build a deep clinical ontology Language and speech models for automated, empathetic text and voice communication with patients LLM-based workflows that integrate directly with EMRs RPA and desktop automation to bridge fragmented and legacy systems About the role As a founding engineer, you will get a front seat into building a world-class startup. You will help shape the technical foundation of Valerie Health, and drive both our product and business from inception to scale. You will play a lead role in designing and implementing a robust backend infrastructure, building AI models across various modalities and use-cases (OCR, Voice, LLM, RPA) with RLHF, and creating delightful user experiences. What you’ll do Collaborate closely with the rest of the team to shape product, business, and company direction. Help define and shape the culture of the company. Build a production-ready AI infrastructure, integrating and fine-tuning models across voice, text, and desktop agents. Build a reinforcement learning system with internal and external humans in the loop. Own end to end product surface areas that serve external and internal users. Build deeply empathetic and polished user experiences that raise the bar across the industry. Design, build and scale a HIPAA-compliant backend infrastructure that’s highly secure with strong availability and performance. About you Experience: 1 - 10+ years of experience in software engineering, with a strong background in computer science. Previous experience in big tech or startups is a plus. Demonstrated experience in building end-to-end products. Attributes: User-Focus: Deep empathy for users, with the ability to translate their needs into product features and prioritize effectively. Work as Craft: Interest in producing elegant, polished, and high-performance work, finding pride and joy in the details. Growth Mindset: Eagerness to learn new approaches, seek feedback, and continually improve skill sets. Strong Communicator: Clear and succinct in both written and verbal communication, capable of adjusting style for different audiences and conveying technical topics to non-technical stakeholders. Self-Starter & Adaptable: Proactively own projects from inception to completion, identify challenges, and offer solutions, thriving in a dynamic work environment. Details Competitive salary, equity and benefits including medical, dental, vision, 401(k) and PTO Must be able to work at least three days a week in our San Francisco office. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.