US Signal

Manage and grow client relationships, coordinate with internal teams, and support contract negotiations. | Proven experience in account management, strong understanding of IT services, familiarity with CRM tools, and ability to travel. | Description US Signal is a leading data center services provider, offering secure, reliable network, cloud hosting, colocation, data protection, and disaster recovery services — all powered by its expansive, robust fiber network. US Signal also helps customers optimize their IT resources through the provision of managed services and professional services. We are seeking a Strategic Account Manager to join our team in the Great Lakes Region. This role will work remotely and require travel to our customers in Michigan, Ohio, and Indiana. The ideal candidate will reside in this area. The Strategic Account Manager plays a pivotal role in maintaining and growing client relationships. Responsible for a portfolio of approximately 30 customers. Serves as the primary point of contact for all account-related matters, ensuring high levels of customer satisfaction, retention, and growth. Collaborates closely with technical teams, service delivery, and leadership to align IT solutions with client business goals. This role requires a proactive approach to understanding client needs, identifying upsell and cross-sell opportunities, and ensuring seamless communication between clients and internal stakeholders. Functions/Responsibilities: Conduct regular account reviews to assess satisfaction, service performance, and evolving business needs. Serve as the trusted advisor and main liaison for assigned customer accounts. Monitor account health metrics and proactively address risks to retention. Coordinate with internal teams to ensure timely resolution of issues and delivery of services. Maintain accurate records of client interactions, contracts, and renewal timelines. Support contract negotiations, renewals, and pricing discussions. Requirements What you bring to the team: Proven experience in account management, preferably in IT services or technology. Strong understanding of managed services, cloud solutions, cybersecurity, and IT infrastructure. Familiarity with CRM tools, preferably Salesforce. Availability to consult, assist, and/or perform after-hours support. Ability to travel, as needed. Put the Customer First: Customer Focus, Service Orientation Act Like an Owner: Accountability, Leadership, Business Acumen Be Reliable: Dependability, Execution, Time Management Education: Bachelor's Degree or 4+ Years Professional Experience Experience: 4+ Years account management experience and/or sales experience with enterprise technology environments (ex: data center services, cloud hosting and managed services, connectivity and security solutions, consulting and hardware/software as-a-service solutions). Required License(s)/Certification(s): Valid driver’s license and insurance What We Offer: In return for your hard work and commitment, you will enjoy a supportive and inclusive workplace, along with the following benefits: Generous paid time off policy, including vacation and 10 paid holidays Competitive and comprehensive medical, dental, and vision benefits plans with Flexible Spending benefits including medical/dental expenses and dependent care 401(k) retirement plan with a generous contribution Group Term Life Insurance covered 100% by employer Wellness Incentive to promote overall employee well-being Paid volunteer time Business casual dress code Working Conditions and Physical Demands: This position may be performed in either a standard office setting or a home office environment. It requires prolonged periods of sitting, frequent use of a computer and other office equipment, and effective time management in a self-directed work environment. Occasional lifting of items up to 25 pounds may be required. All US Signal employees will comply with US Signal Information Security policies to ensure the confidentiality, integrity, and availability of US Signal and customer data. All employees are responsible to ensure actions comply with state and federal regulations and requirements. We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas at this time. US Signal is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Drive sales growth within a designated territory by developing client relationships, promoting cloud and data center solutions, and achieving sales targets. | Minimum 2 years of experience in selling complex IT infrastructure solutions, strong communication skills, and a valid driver’s license. | Description: What we do: US Signal is a leading data center services provider, offering secure, reliable network, cloud hosting, colocation, data protection, and disaster recovery services — all powered by its expansive, robust fiber network. US Signal also helps customers optimize their IT resources through the provision of managed services and professional services. We are seeking an Enterprise Account Executive to join our team in Minneapolis, MN. This role will work remotely and require travel to our Eden Prairie, MN Data Center to meet with Customers as well as travel to meet with prospective customers and current customers in Minnesota. The Enterprise Account Executive is responsible for driving growth within an assigned territory across all business market segments. This role collaborates with sales teams to identify, qualify, and advance opportunities while also generating new prospects through established networks and relationships. The position focuses on delivering a comprehensive suite of solutions, including Multi-Cloud products and services, traditional Managed Services, Storage, Backup-as-a-Service (BaaS), Network Access, Network Management, and other related offerings. Functions/Responsibilities: • Drive Territory Growth: Manage all sales activities within the assigned region, collaborating with sales teams and independently developing new Cloud Services prospects. • Build and Enable Partnerships: Recruit, train, and support an agent network, including Value Added Resellers, to expand market reach. • Achieve Sales Targets: Consistently meet or exceed established quotas through effective opportunity qualification and resource prioritization. • Serve as a Cloud Services Expert: Lead account teams and clients in understanding how solutions enhance IT and data center strategies, while staying informed on product enhancements. • Develop Strategic Relationships and Reporting: Cultivate executive-level client relationships, participate in industry events, and provide accurate forecasts, progress updates, and account documentation. Requirements: What you bring to the team: • Consultative Sales Expertise: Skilled in applying consultative selling techniques to identify and close complex opportunities. Proven ability to consistently exceed sales quotas through strategic engagement. • Cloud & Managed Services Knowledge: Demonstrated success selling advanced solutions such as Cloud Services, Managed Hosting, Managed Security, Disaster Recovery, Collocation, and Network Solutions. • Executive Communication & Relationship Management: Strong communication skills with executive presence to influence decision-makers and lead account strategies effectively. • Ability to travel, as needed. • Put the Customer First: Customer Focus, Service Orientation • Be Reliable: Dependability, Execution, Time Management • Find a Way to Win: Results Orientation, Initiative Education: • Bachelor's Degree or 4+ Years Professional Experience consultative/solution selling B2B sales role Experience: • 2+ Years Experience selling complex IT infrastructure solutions Required License(s)/Certification(s): • Valid driver’s license and insurance What We Offer: In return for your hard work and commitment, you will enjoy a supportive and inclusive workplace, along with the following benefits: • Generous paid time off policy, including vacation and 10 paid holidays • Competitive and comprehensive medical, dental, and vision benefits plans with Flexible Spending benefits including medical/dental expenses and dependent care • 401(k) retirement plan with a generous contribution • Group Term Life Insurance covered 100% by employer • Wellness Incentive to promote overall employee well-being • Paid volunteer time • Business casual dress code Working Conditions and Physical Demands: This position may be performed in either a standard office setting or a home office environment. It requires prolonged periods of sitting, frequent use of a computer and other office equipment, and effective time management in a self-directed work environment. Occasional lifting of items up to 25 pounds may be required. All US Signal employees will comply with US Signal Information Security policies to ensure the confidentiality, integrity, and availability of US Signal and customer data. All employees are responsible to ensure actions comply with state and federal regulations and requirements. We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas at this time. US Signal is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.