Uprise Partners

Lead Microsoft cloud security projects including design, deployment, and documentation for clients in a professional services environment. | 7+ years IT experience with 3+ years hands-on Microsoft 365 security, strong consulting and communication skills, and ability to work independently remotely. | Senior Solutions Engineer, Microsoft Cloud Security Location: Remote (must be based in Florida) Employment Type: Full-Time Reporting to: Professional Services Manager Who We Are: Recognized as a top 100 Cybersecurity Provider and Tech Elite 250 Managed Services Provider in North America, Uprise Partners continues to rapidly grow its customer base year over year. Founded in 2017 by technology executives from the world's fastest growing tech companies, Uprise serves clients across the globe with a diverse approach customizing enterprise IT and security architecture and management to meet emerging business needs. Join us in our growth journey and be part of a company that values innovation and operational excellence. Ready to join our growing team? Read more about us at uprisepartners.com How We Care for Our Uprisers: · Competitive compensation aligned to experience and skill level · Real ownership over high-impact Microsoft cloud security, identity, compliance, and governance projects · A direct line to senior leadership and a seat at the table as we scale Professional Services · Extensive professional development and training · A growth path into senior engineering, architecture, security leadership, or Microsoft cloud practice leadership as we expand Who You Are: You are a senior Solutions Engineer with a specialty in Microsoft cloud security. You thrive in Professional Services because you like taking a client need, turning it into a clear technical plan, and then delivering the work in a way that is secure, well-documented, and easy for the client to understand. You have moved beyond routine Microsoft 365 administration. You can assess an environment, identify gaps, design secure configurations, implement advanced Microsoft capabilities, and explain why those decisions matter to both technical and non-technical stakeholders. You are comfortable working across identity, endpoints, data protection, collaboration, logging, monitoring, compliance, privacy, and security operations. You enjoy the challenge of a fast-paced MSP environment where every client is different and the work matters. You can lead projects, troubleshoot complex issues, communicate clearly, document thoroughly, and partner well with internal teams. You bring strong technical judgment, but you also understand that consulting requires patience, context, and the ability to meet people where they are. You write and communicate in a clear and professional manner. You hold yourself accountable without being closely managed, and you take pride in delivering work that is clean, repeatable, supportable, and aligned to the larger goals of the customer and Uprise. Role Overview We are looking for a Senior Solutions Engineer, Microsoft Cloud Security to join our Professional Services Team. This is a hands-on, client-facing engineering role focused on advanced Microsoft security, compliance, identity, governance, endpoint management, and security operations projects across the Uprise client base. In this role, you will lead Microsoft-focused projects from discovery through design, deployment, validation, documentation, and client handoff. You will work closely with Uprise leadership, vCIOs, Service Desk, Managed Services, and client stakeholders to deliver secure, practical, and well-scoped solutions that improve customer environments. This is not a front-line ticket queue role. It is a senior project delivery and technical advisory role for someone who can bring structure to ambiguous requirements, translate risk and compliance needs into Microsoft technical controls, and help Uprise standardize repeatable Microsoft security, compliance, and governance offerings. What You'll Do In this role you will: · Lead the implementation of client-facing Microsoft cloud security, identity, compliance, endpoint, and governance projects. · Design and configure Microsoft Entra ID capabilities, including Conditional Access, MFA, identity governance, Entitlement Management, privileged access, guest access, enterprise applications, app registrations, service principals, and role-based access control. · Improve identity security posture through least privilege, administrative role design, external collaboration controls, access reviews, and inactive account governance. · Deploy and configure Microsoft Purview capabilities including sensitivity labels, retention, DLP, information protection, eDiscovery support, audit logging, and data lifecycle controls. · Support privacy and data protection initiatives using Microsoft Priva and related Microsoft 365 capabilities, including personal data discovery, privacy risk reduction, and subject rights support. · Design, configure, and tune Microsoft Sentinel workspaces, data connectors, analytics rules, incidents, workbooks, automation rules, playbooks, and cost-conscious log collection strategies. · Use Microsoft Defender XDR and related Defender tools to improve visibility, detection, investigation, and response across endpoints, identity, email, cloud apps, and Microsoft 365 services. · Develop and tune KQL queries for threat hunting, alert validation, reporting, dashboards, and operational visibility. · Configure and improve Microsoft Intune policies, endpoint compliance, security baselines, device configuration, app protection, and Conditional Access integration. · Translate security, compliance, and governance requirements into practical Microsoft technical controls aligned with frameworks such as CIS Controls, NIST, CMMC readiness, GDPR/UK GDPR, and cyber insurance requirements. · Create and manage concise project plans tailored to project size, scope, complexity, and client readiness. · Provide hands-on technical support throughout projects, addressing challenges promptly and optimizing solutions. · Create clear technical documentation, including current-state assessments, implementation plans, configuration standards, as-built documentation, risk findings, and executive-ready summaries. · Serve as a senior escalation point and subject matter expert for advanced Microsoft cloud security, compliance, identity, and governance questions. · Travel on-site to support customers as needed. · Constantly focus on delighting all Uprise customers. Success in this role means improving client Microsoft security and compliance posture through practical, well-documented implementations that reduce risk, create consistency, and can be supported long after the project is complete. QualificationsRequired · 7+ years of experience in IT infrastructure, cloud engineering, systems administration, cybersecurity, Microsoft 365 engineering, or Professional Services project delivery. · 4+ years of hands-on experience in an MSP, MSSP, consulting firm, or client-facing technology services organization. · 3+ years of hands-on experience with Microsoft 365 and Microsoft Entra ID in production environments. · Experience implementing advanced Microsoft security and compliance capabilities such as Conditional Access, MFA, Intune, Defender, Purview, DLP, sensitivity labels, retention, audit logging, Sentinel, or identity governance. · Strong understanding of Microsoft 365 security architecture across identity, endpoints, email, collaboration, data protection, audit logging, and administrative role design. · Experience with Microsoft Sentinel, KQL, log analysis, security monitoring, alert tuning, or incident investigation. · Ability to translate security, compliance, and governance requirements into technical configurations. · Strong client-facing communication skills and the ability to present recommendations clearly to technical and non-technical stakeholders. · Strong written documentation skills, including implementation plans, technical notes, as-built documentation, and executive-facing summaries. · Ability to work independently in an async environment aligned to U.S. Eastern Time. · Strong attention to detail, accountability, and a customer-focused delivery mindset. Preferred · Experience supporting regulated or compliance-driven environments. · Experience with CIS Controls, NIST Cybersecurity Framework, NIST SP 800-171, CMMC, GDPR/UK GDPR, HIPAA, SOC 2, or similar frameworks. · Experience with Microsoft Defender XDR, Defender for Endpoint, Defender for Office 365, Defender for Cloud Apps, Defender for Cloud, and Microsoft Purview compliance capabilities. · Experience with Microsoft Priva, PowerShell, Microsoft Graph, Logic Apps, Azure Functions, or other automation approaches. · Experience designing secure guest access, cross-tenant collaboration, application permissions, service principals, and enterprise application governance. · Experience evaluating Microsoft licensing options, especially Business Premium, E3, E5, EMS, Defender, Sentinel, and compliance add-ons. · Experience with Windows Desktop, Windows Server, Active Directory, Azure, Intune, VPN, firewalls, endpoint security, documentation platforms, and remote monitoring tools. · Experience with EDR solutions such as SentinelOne, Bitdefender, CrowdStrike, or similar tools. · Experience with documentation platforms such as ITGlue, Hudu, SharePoint, or similar knowledge base platforms. Preferred Certifications · Microsoft security and cloud certifications such as AZ-500, SC-200, SC-300, SC-400, SC-100, MS-102, or MD-102 are strongly preferred. · Security+, CySA+, CISSP, CCSP, CISM, CISA, CCNA Security, or similar security certifications are also preferred. · CompTIA Network+, Microsoft Azure AZ-900, VMware VCP, or similar infrastructure certifications are a plus. Success Measures · Improves client Microsoft security and compliance posture through practical, well-documented implementations. · Reduces identity, data protection, endpoint, and security monitoring gaps across client environments. · Delivers projects on time with clear documentation and minimal rework. · Serves as a trusted technical advisor to Uprise teams and client stakeholders. · Helps Uprise standardize repeatable Microsoft security, compliance, and governance service offerings. · Supports Professional Services delivery with strong project ownership, communication, documentation, and client satisfaction. Ideal Candidate Profile The ideal candidate is a senior Solutions Engineer with deep Microsoft cloud security expertise, strong consulting instincts, practical implementation experience, and the ability to work confidently with executives, technical teams, and client stakeholders. They understand that Microsoft security requires thoughtful design across identity, endpoints, data, collaboration, logging, monitoring, privacy, compliance, and operations. They are equally comfortable leading a project, writing clean documentation, explaining risk to a client, tuning a Sentinel rule, designing Conditional Access, reviewing Purview configuration, and partnering with the Uprise team to turn complex technical work into repeatable service delivery. Equal Opportunity We encourage you to apply even if you feel that you do not meet all of the above qualifications. Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. No one ever meets 100% of the requirements. We look forward to your application! Pay: $90,000.00 - $120,000.00 per year Benefits: • 401(k) • 401(k) matching • Dental insurance • Health insurance • Paid time off • Vision insurance • Work from home Location: • Florida (Required) Work Location: Remote

Resolve complex technical issues, mentor junior staff, and ensure high customer satisfaction in a managed services environment. | 5+ years MSP technical support experience with expert skills in Windows, networking, firewalls, virtualization, and cloud services. | Location: Remote, candidates must be based in Florida. Job Summary Who You Are: An expert at resolving complex technical issues, you serve as a senior support resource for your team. Your deep understanding of technical concepts, particularly networking and infrastructure, along with a sense of urgency, make you a critical asset in a fast-paced, dynamic environment. You continuously seek innovative ways to improve technology solutions and are passionate about your contributions to the company's growth. Role Overview: The Managed Services Engineer 3 is a senior role, handling complex technical issues from the Service Desk and interacting directly with customers to resolve their IT problems. This position requires advanced technical skills, excellent communication, and a proactive approach to problem-solving. You will also guide and mentor junior team members, ensuring high standards of service and operational excellence. Success is measured by your ability to resolve tickets timely, with high customer satisfaction, as well as supporting your team in the success of departmental goals. What You Will Do: • Serve as a frontline engineer to our customer base, resolving issues to ensure productivity. • Serve as an escalation point for complex Service Desk issues, providing expert troubleshooting support. • Perform remote troubleshooting for workstations, networks, firewalls, and servers to resolve intricate technical issues. • Manage and support remote access solutions, including VPN, firewalls, SD-WAN, hardware/software, Terminal Services, and Microsoft Azure. • Assist in hardware upgrades/replacements and Hosted Services Migrations such as Microsoft 365 (Exchange/SharePoint) and Microsoft Entra (AD/Intune). • Deploy, configure, and troubleshoot advanced networking solutions, including VLANs, site-to-site VPNs, and Layer 3 routing. • Provide functional direction to Tier 1 & Tier 2 team members, supervising their work and guiding them through complex tasks. • Travel on-site to support customer environments as needed, ensuring high-level technical assistance and customer satisfaction. Travel is not estimated to exceed 20% of the time. • Install, test, and configure new workstations, network hardware, peripheral equipment, and software, ensuring high performance and efficiency. • Participate in a weekly on-call rotation to support the team, ensuring availability for after-hours support and urgent client needs. • Adhere to all Uprise standard operating procedures and policies. • Other tasks as customer and business needs evolve. • Constantly focus on delighting all Uprise customers with prompt and effective solutions. Required Skills and Qualifications: • 5+ years of technical support experience in a Managed Services Provider setting. • Demonstrated expert-level experience in server, desktop, storage, networking, firewalls, and advanced IT concepts and policies. • Deep understanding of network security concepts, including firewalls, intrusion prevention, and endpoint protection. • Demonstrated analytical thinking skills and troubleshooting skills. • Ability to prioritize based on issue criticality. • Strong documentation skills for both users and internal staff. Technical Skills: • Expert Skills in: Windows Desktop and Windows Server 2016+ Server Hardware configuration (SAN, iDRAC, ILO, RAID) WAN/LAN networking, including routing, switching, security, VLANs, and load balancing Networking protocols: TCP/IP, VPN, IPSEC, VoIP, SD-WAN, BGP, and QoS Firewall configuration and management (Fortinet, Palo Alto, Cisco, etc.) Virtualization platforms Storage solutions Microsoft 365, Google Workspace, and Remote Desktop Services Entra (Azure) Conditional Access / DLP /Intune DNS/DHCP Network troubleshooting and performance monitoring Documentation practices Process compliance • Competent Skills in: PowerShell and/or Scripting/Automation OSX troubleshooting Android / iOS administration and troubleshooting VoIP Systems Soft Skills: Strong customer service orientation with a patient and empathetic approach to resolving user issues. Being a self-starter and analytical and critical thinker. Strong decision-making skills based on issue priorities. Mentorship of junior staff, training exercises. Time and task management. Staying in tune with industry trends, tools, and the security landscape. Understanding and solving technical issues with little guidance. Strong organizational skills, proactive problem-solving, and priority setting. Strong interpersonal skills, including strong verbal, written communication skills, and excellent listening skills. Articulating advanced technical scenarios in common terms to customers. Adapting to changing priorities and special projects. Attention to detail. Exhibiting a sense of urgency to customers/peers. Positive attitude and a proactive approach to problem-solving. Physical Requirements: Lifting: Ability to occasionally lift up to 25 pounds for tasks such as moving equipment, setting up workstations, or handling hardware components. Computer Work and Visual Acuity: Comfort with focusing on screens and monitors for extended periods of time for troubleshooting, configuration, and monitoring tasks, with strong visual acuity to discern fine details on screens and equipment, crucial for troubleshooting and configuring complex systems. Mobility and Stamina: Ability to move around office or client sites as needed, including bending, kneeling, and reaching to access equipment or perform installations. Manual Dexterity: Occasional need for manual dexterity, including tasks such as assembling hardware, connecting cables, and performing detailed configurations. Nice to Have: Certifications in Microsoft, Cisco, or security (e.g., CCNP, CISSP). Experience with project coordination and MSP-related tools. Microsoft 365 / Entra (Azure) certifications. CCNP / CISSP certifications. Project coordination skills. MSP-related tools experience (PSA, RMM, MDM, Net Monitoring, etc.). BASH, VBScript, and/or Python competency. Job Type: Full-time Pay: $80,000.00 - $95,000.00 per year Benefits: • 401(k) • 401(k) matching • Dental insurance • Health insurance • Paid time off Location: • Florida (Required) Work Location: Remote