Unbounce

Lead custom CRM project implementations from discovery through user acceptance testing. | Requires 2+ years in customer-facing roles with experience debugging code and working with APIs and cloud platforms. | Software & Solutions Engineer, CRM Department: Customer Success Location: Remote, Canada or US - Eastern Time Zone Position Type: Full-Time, Permanent Hours: Monday-Friday, 9AM-5PM About the Role Unbounce is seeking a dynamic and motivated Software & Solutions Engineer for our Customer Relationship Management software, Insightly CRM, to join our Professional Services team. The Software & Solutions Engineer role is a blend of Project Manager, Consultant, and Solutions Engineer. The Software & Solutions Engineer’s primary responsibility is to facilitate post-sale professional services between new/current customers and Insightly. You will scope and build custom projects for customers, delivering on time projects. Our technology stack features a low-code interface (Workato) as well as AWS Lambda functions, which you will be utilizing. We welcome candidates from either a technical or customer-facing background who have a combination of skills and experience in both. What You’ll Be Doing Lead scoping/discovery calls with clients to document design requirements Prepare Statements of Work (SOW) and deliver to clients within SLA guidelines Project manage all projects from “kickoff call” to UAT (user acceptance testing) and signoff Lead the implementation efforts for multiple projects in various phases of implementation Meet directly with client's business users to communicate functionality of the software, and walk through the integration within their end-system Work with client’s technical team to facilitate the integration, communicate technical objectives and provide custom solutions Advise client on configuration and implementation options based on industry best practices Ensure that all implementation methodology deliverables are complete and on-time Generate timely project status, time, and expense reports as requested by management Provide customer support in local time zone and contributes to customer self-service tools A Little Bit About You Possess a BA/BS in Engineering/IT related discipline and/or 2 years related experience 2+ years in a customer facing role Excellent written and verbal communication skills Detailed, organized, and have a sense of ownership Able to multi-task and perform effectively under pressure Flexible in picking up custom projects outside of comfort zone while working independently Proven ability to read, write, troubleshoot and debug code proficiently Have knowledge of software development fundamentals and data structures Hands-on technical familiarity interacting with APIs (REST and/or SOAP) Familiar with cloud platforms such as AWS Lambda, Azure Functions, or Google Cloud Nice to Have, Not Required Experience managing custom AI Agents Experience working with SaaS products such as: Quickbooks Online (or other similar bookkeeping software), VoIP systems, E-Signature tools, etc. Knowledge of Ruby, C#, Node.js Front end development - CSS, HTML Understands Agile PM methodology Knowledge of security and authentication protocols such as SAML 2.0, Active Directory, OAuth, SSO, and third party providers such as Okta, Ping Identity, etc.. a plus Share Our Values Customer First Bias for Action High Velocity Decision Making Value Individuality Results Focused Compensation Our compensation bands are designed to reflect how people grow in their roles. Each level includes three stages: Developing, Proficient and Expert, which represent increasing capability, independence and impact over time. The compensation range for this role is $90K–$100K USD OTE ($90K–$96K base + $4000 variable) which reflects the Proficient stage of our compensation band for this job level (P2). For Canadian applicants, the compensation range for this role is $75K–$94K CAD OTE ($75K–$90K + $4000 variable). Progression into higher stages and job levels may occur over time based on demonstrated performance, mastery of role expectations and overall impact. For specialized or hard-to-fill roles, we may extend offers above the posted range if a candidate brings exceptional experience. Perks & Benefits Flexibility and Time Off Flexible Time Off Policy - We encourage a minimum of 4 weeks per year! Remote First Team Flexible Hours Work From Anywhere Program Health and Wellness Health Insurance Employee Assistance Program (EAP) Quarterly Company Wide Recharge Days End of Year Company Wide Holiday Closure Maternity & Parental Leave Program $2000 Lifestyle Spending Account (LSA) Growth & Future Professional Development Budget Volunteer Day Team Building Budget Employee Referral Bonus Program ($1000) Anniversary Milestone LSA Top Up Birthday Day Off We Value Individuality! At Unbounce, we want every employee to be excited to bring their full, authentic self to work. When you bring your unique experiences, background, knowledge, perspective, and self-expression while embracing the same from others we learn from each other. We innovate and co-create an environment where team members can do the best work of their careers. We're bolder and more brilliant together. We're dedicated to ensuring each team member feels a sense of belonging, feels safe, cared for, respected and valued for who they are, and trusts that their unique voice is heard, embraced, and meaningfully contributes to decision-making. We're committed to equitable employee experience, opportunity, pay and support for every employee regardless of gender identity or expression, race, ethnicity, family or marital status, religion, socio-economic status, veteran status, national origin, age, sexual orientation, education, disability, or any other characteristic that makes you unique. We have no tolerance for sexism, racism, xenophobia, homophobia, transphobia, ableism, ageism, or any other forms of hateful/harmful discrimination and we're taking action against unequal pay in our community through leading the #PayUpforProgress movement. If you require any accommodations or support during the recruitment process, please email us at careers@unbounce.com. Our use of AI in hiring We're committed to keeping hiring personal. Every application is reviewed by a real person on our team, and we don't use AI to screen or filter candidates out. We do use AI to help with assessing candidates and summarizing interview feedback. These tools support our team in working more efficiently and reducing bias. All final hiring decisions are made by people who bring their judgment and experience to determine who joins our team.

Design, develop, maintain scalable software solutions, collaborate on feature delivery, participate in code reviews, and contribute to best practices. | 2+ years software engineering experience with TypeScript, React, Node.js, testing frameworks, Agile environment, and familiarity with cloud platforms. | We're a results focused, customer-obsessed company motivated by our passion for empowering digital marketers to achieve success with their campaigns. With intuitive landing page builders and a comprehensive suite of AI-powered features, our platform helps you grow smarter. In 2024, Unbounce, a leading landing page creation and conversion optimization platform, merged with Insightly, a CRM and marketing automation platform. We're beginning to move toward a unified brand, making it an exciting time to join and help shape our product strategy. In the meantime, you'll get to know two powerful tools that simplify how marketing and sales teams collaborate. Our team's technical expertise and creativity work together to drive our mission forward every day. We strive to be a workplace of inspired minds by fostering an environment where innovative thinking is encouraged, and where everyone is given the opportunity to grow and contribute to the achievement of their goals. We aim to continue being an innovative and inspiring company that both our customers and employees admire-and we invite our future team members to join us! About the role As a Fullstack Software Developer, you will build on a strong technical foundation and be a reliable contributor to our team, ensuring the delivery of high-quality software. You are comfortable working independently on moderately complex tasks and actively collaborate with peers on solution design and implementation. You will contribute to the design, development, and maintenance of reliable, scalable software systems. With growing confidence and skill, you will help define and implement best practices, support teammates, and continuously expand your knowledge within your team's domain. This role is ideal for someone who is proactive, eager to learn, and ready to take on more responsibility as they grow into a senior-level contributor. • * Please note that our Talent Acquisition team will not reach out to you through channels like WhatsApp or text or Messenger. All communication will be through official Unbounce email domains. Please double check the correct spelling in domains of any email communication you receive representing Unbounce. What you'll be doing • Design, implement, and maintain reliable, maintainable, and scalable software solutions. • Collaborate with team members to break down tasks and develop features from concept to delivery. • Actively participate in code reviews, incorporating and offering feedback to improve code quality. • Troubleshoot and resolve issues in development, testing, and production environments. • Contribute to planning discussions by asking thoughtful questions and participating in solution ideation • Break down larger tasks into manageable components under the guidance of senior team members • Participate in code reviews by providing useful, constructive feedback. • Identify and resolve straightforward issues with minimal supervision. • Follow established engineering practices while contributing to their evolution. A little about you Education & Experience: • Bachelor's degree in Computer Science, Engineering, or related field (or equivalent practical experience). • 2+ years of software engineering experience, ideally in a team-based Agile environment. • Solid understanding of the software development lifecycle and common engineering practices. • Demonstrated experience collaborating across multiple teams in a dynamic development environment. • Experience contributing to production systems and delivering maintainable features from concept to deployment Technical Skills: • Strong knowledge of JavaScript and TypeScript • Experience with React or other modern JS frameworks • Familiarity with modern CSS, including PostCSS and CSS preprocessors • Understanding of Webpack and other build tools • Experience with Node.js, GraphQL, MongoDB, Postgress • Knowledge of testing frameworks like Jest • Experience with software engineering principles and best practices (e.g., testing, code reviews, version control) • Experience writing maintainable, well-structured code and following established coding standards • Experience maintaining legacy SaaS applications • Ability to identify technical pitfalls or inefficiencies and suggest improvements • Understanding of how software components interact across services within a system • Exposure to cloud platforms (e.g., AWS, Azure, or GCP) and basic DevOps practices is a plus Leadership & Soft Skills: • Collaborates effectively with teammates to design and implement solutions. • Actively participates in code reviews and team discussions, offering constructive feedback. • Communicates clearly and respectfully across disciplines and experience levels. • Takes ownership of their work, following through on tasks and commitments. • Demonstrates initiative by asking thoughtful questions and proposing improvements. • Balances independence with knowing when to seek help or escalate issues. • Contributes to a positive team environment by being supportive and approachable. • Begins mentoring junior developers on tools, team practices, and coding standards. • Practices time management and task prioritization with growing independence • Open to receiving feedback and committed to continuous learning and improvement. What's in it for you $118,573 - $136,359 CAD or $117,603 - $152,749 USD Flexibility and Time Off • Flexible Time Off Policy - We encourage a minimum of 4 weeks per year! • Remote First Team • Flexible Hours • Work From Anywhere Program Health and Wellness • Health Insurance • Employee Assistance Program (EAP) • Quarterly Company Wide Recharge Days • End of Year Company Wide Holiday Closure • Maternity & Parental Leave Program • $2000 Lifestyle Spending Account (LSA) • Weekly Virtual Yoga Classes Growth & Future • RRSP, 401(K), WWK Pension Personal Contributions • Not employer matched • Volunteer Day • Team Building Budget • Referral Program ($1000) • Annual Bonus Program • Anniversary Milestone LSA Top Up • Birthday Day Off • Professional Development Budget And more perks! Share our values • Customer First • Bias for Action • High Velocity Decision Making • Value Individuality • Results Focused We Value Individuality! At Unbounce, we want every employee to be excited to bring their full, authentic self to work. When you bring your unique experiences, background, knowledge, perspective, and self-expression while embracing the same from others we learn from each other. We innovate and co-create an environment where team members can do the best work of their careers. We're bolder and more brilliant together. We're dedicated to ensuring each team member feels a sense of belonging, feels safe, cared for, respected and valued for who they are, and trusts that their unique voice is heard, embraced, and meaningfully contributes to decision-making. We're committed to equitable employee experience, opportunity, pay and support for every employee regardless of gender identity or expression, race, ethnicity, family or marital status, religion, socio-economic status, veteran status, national origin, age, sexual orientation, education, disability, or any other characteristic that makes you unique. We have no tolerance for sexism, racism, xenophobia, homophobia, transphobia, ableism, ageism, or any other forms of hateful/harmful discrimination and we're taking action against unequal pay in our community through leading the #PayUpforProgress movement. If you require any accommodations or support during the recruitment process, please email us at careers@unbounce.com.