Trupanion

Lead conversion strategy and optimize multichannel contact strategies to grow enrollment rates. | 5+ years consumer marketing experience with data-driven customer experience and proficiency in analytics and email marketing tools. | Job Description Position Summary As Marketing Manager, Channels you will lead the conversion strategy for prospects coming through our veterinary, breeder, and shelter distribution channels, growing enrollments across these key audiences. This is a multichannel role spanning traditional and digital touchpoints, and you will own the end-to-end conversion experience from first contact to policy enrollment. As an experienced marketer you will have proven experience leading successful multichannel programs across traditional and digital channels, creating end-to-end conversion experiences that meet both customer and company goals. You will be a dynamic, data-driven and meticulous marketer with a ‘can-do’ attitude who enjoys being proactive and wants to contribute to a high performing team of passionate marketers. This position is open to candidates in the Seattle area. You will have a hybrid remote/in-office schedule where you will work from our casual, pet-friendly office at least 3 days a week. Responsibilities Own and optimize the end-to-end conversion experience and performance for prospects from veterinary, breeder, and shelter channels. Define and test multichannel contact strategies across traditional and digital channels (email, SMS, handouts, phone) to grow response and enrollment rates from channel-sourced prospects. Create compelling conversion communications across traditional and digital touchpoints – informed by user insight and tested in partnership with the Digital Communications and field teams. Create campaigns targeting lead database segments to test messaging and promotional tactics that further lift response and enrollment rates. Partner with field and marketing teams to understand lead initiation and partner roadmaps, working collaboratively to build conversion success. Work closely with the UX and creative teams to optimize the on- and offline conversion experience for channel prospects. Understand the phone experience and leverage insights to influence conversion. Develop, manage, and communicate comprehensive communications testing plans and associated results. Build an insight framework to ensure continuous user insight lies at the heart of conversion strategy. Continued learning and evaluation of the customer experience and development of new and innovative messaging, working closely with our internal compliance team. Qualifications & Skills 5+ years of relevant consumer marketing experience Think creatively to create outstanding customer experiences See the whole funnel at once and know where to focus for the greatest lift Use data to make informed decisions and drive action Leverage experience and curiosity to drive innovation Thrive in a fast-paced environment and adapt quickly to change Collaborate effectively to achieve successful outcomes Working knowledge of analytics and insight platforms (Google Analytics, Contentsquare, Qualtrics, Tableau, Survey Monkey) Knowledge of Adobe Marketo or other email platform is highly desired Compensation The pay range for this position is $125,000 - $145,000, on a full-time schedule. Along with base salary, Trupanion employees may be eligible for monthly bonuses. We want all employees to be invested in Trupanion’s success, so we grant Restricted Stock Units to all new team members. Our new hire grants vest over 4 years. Additional Information Benefits and Perks: Full medical, dental, and vision benefits at no cost to the employee Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!) Five-week sabbatical after five years of employment Open, casual, pet-friendly, and fun office environment Free medical health insurance for your pet (1 dog or cat) Paid time off to volunteer at nonprofit organizations Seattle Office Amenities: Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards. For more information about Trupanion, visit https://trupanion.com/about Learn more about how Trupanion has revolutionized our industry and the reimbursement model: https://www.youtube.com/watch?v=vdWZ4KHiPTQ Trupanion is an equal-opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills. We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. Compensation: USD 125000 - USD 145000 - yearly

Develop and maintain scalable cloud-based software and RESTful APIs within an Azure DevOps environment, collaborating with cross-functional teams to deliver new features and modernize legacy systems. | 3-5 years experience with C#/.NET and Azure, proficiency in Agile and CI/CD, bachelor's degree preferred. | Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help loving, responsible pet owners budget and care for their pets. At Trupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves. Job Description Position Summary: *US-based (Seattle preferred), with consideration for highly qualified remote candidates. Seattle-based employees will follow a hybrid schedule, working from our casual, pet-friendly office at least three days per week.* With Trupanion’s commitment and investment in leading-edge insurance technology, we are looking for a Senior Software Engineer to join our team. You will be part of a larger server-side team that supports integration of various technologies across the Trupanion ecosystem, including our proprietary Insurance Platform, our public website for enrollments, and partner and affiliate sites that support Trupanion. You will be working in an agile organization on a SaaS scalable cloud-based solution within an Azure DevOps environment. You will work closely with fellow full stack and back end developers and collaborate with our Product Managers, Business Analysts, DevOps and QA teams to deliver new and enhanced features to our applications. Key Responsibilities Include: Work as a member of Agile project teams to define, estimate and complete agreed tasks to the timelines. Develop and maintain software, databases, and applications as needed. Write effective RESTful APIs. Troubleshoot complex code bases, with the ability to follow call chains through various systems to identify root causes of issues. Work within legacy systems and promote modernization as well as participate in decommissioning of older technologies as needed. Develop high-quality solutions in an Azure environment, including specifically but not limited to Azure App Services, Azure Functions, APIM, SQL, NServiceBus, in an event-driven architecture system. Independently define and design technical solutions given business requirements, and ability to proactively clarify requirements when necessary to ensure strong business outcomes. Usage of and demonstrated effectiveness with cutting-edge AI tools like Claude Code, Codex, or other GPT for development efficiency. Test software you develop to ensure integrity, accuracy, responsiveness and performance Create and author unit tests, recording all results in accordance with the Trupanion’s procedures and best practice. Support on-call rotations as necessary to lead investigations and/or troubleshoot production issues. Perform all work in accordance with the company’s documented development, OWASP, ISO27001 and PCI DSS standards and guidelines. Promote and embody Trupanion’s Team DNA in all aspects of your work and interactions with internal and external stakeholders Qualifications Experience: Proven experience in a Software Development position focused on the following areas: 3-5 years working in an C#/.NET/Azure/ADO tech stack. Working in an Agile methodology, utilising DevOps/CI/CD practices. Extensive experience in .NET, ASP.NET, MVC and Core. Developing scalable solutions in a C#/.NET/Azure tech stack strongly preferred. Skills, Knowledge & Abilities: In-depth knowledge of the following technologies: C# .NET Framework and Core Vue/JS v3.0 Microsoft Azure NServiceBus Azure Functions SQL AzureB2C is a preferred to have Experience in building RESTful APIs and working with software version tracking/coordination tools (e.g. Git, Jira) Knowledge of development and management tools such as Swagger, Postman, SOAPUI, Node.js, MSTest, NuGet, NPM, OOD, N-Tier architectures and software patterns and techniques Ability to write quality unit tests Demonstrate a good understanding of current technology stacks Excellent written and verbal communication, interpersonal and organisational skills, with strong accuracy and attention to detail Ability and track record of working as part of a busy team and work effectively under pressure to tight deadlines, and to think proactively and logically Excellent independent and team time management skills Must be decisive, able to focus on priorities Education, Registration & Certification: Bachelor’s degree, preferably in Computer Science, Information Systems or related preferred, equivalent experience accepted. Additional Information Compensation: The base salary range for this position is $140,000 - $150,000 on a full-time schedule. Along with base compensation, Trupanion employees are currently eligible for monthly bonuses. We want all employees to be invested in Trupanion’s success, so we grant Restricted Stock Units to all new team members. Our new hire grants vest over 4 years. Benefits and Perks: Full medical, dental, and vision benefits at no cost to the employee Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!) Five-week sabbatical after five years of employment Open, casual, pet-friendly, and fun office environment Free medical health insurance for your pet (1 dog or cat) Paid time off to volunteer at nonprofit organizations Seattle Office Amenities: Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards. For more information about Trupanion, visit https://trupanion.com/about Learn more about how Trupanion has revolutionized our industry and the reimbursement model: https://www.youtube.com/watch?v=vdWZ4KHiPTQ Trupanion is an equal-opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills. We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. Department: Information Technology Compensation: USD 140000 - USD 150000 - yearly

Manage internal communications and optimize processes for the North American Market team. | Detail-oriented management of resources and collaboration to ensure operational success. | A leading pet insurance company is looking for a detail-oriented Program Development Manager to enhance internal communications and optimize processes for the North American Market team. The ideal candidate will manage key resources and ensure operational success through effective communication and collaboration. With a salary range of $58,360 - $100,000, the position offers benefits including pet health insurance, generous time off, and important company culture elements. #J-18808-Ljbffr Salary: USD 58360 - 100000 per year

Lead internal communications and knowledge management initiatives for the North American Market team. | Requires 2+ years in program management or communications, experience managing knowledge bases, strong communication and project management skills. | Job Description: • Lead internal communications, knowledge management, and process optimization initiatives for the North American Market team. • Manage the North American Market Teams and Territory Partner SharePoint page. • Ensure that Territory Partners and internal teams have access to clear, accurate, and timely information. • Collaborate with leadership and Team/Channel managers to document processes and resources. • Create and manage internal communications that inform and align field and channel teams on new programs and updates. • Respond to inquiries, escalate blockers, and ensure continuous feedback loops from the field. Requirements: • 2+ years of experience in program management, communications, or operations roles. • Proven experience managing an internal knowledge base. • Excellent written and verbal communication skills, with an ability to translate complex updates into clear, user-friendly messages. • Highly knowledge of channel processes, programs, systems, and functions. • Highly organized with excellent attention to detail and project management skills. • Able to work independently without consistent oversight. • Strong follow-through, accountability, and a customer service mindset. Benefits: • Full medical, dental, and vision benefits at no cost to the employee • Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!) • Five-week sabbatical after five years of employment • Open, casual, pet-friendly, and fun office environment • Free medical health insurance for your pet (1 dog or cat) • Paid time off to volunteer at nonprofit organizations • Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards.

Manage state regulatory relationships, oversee insurance product filings and governance, ensure compliance with insurance laws, and advise on regulatory issues. | Five or more years of insurance regulatory and compliance experience, preferably with a law degree or insurance producer’s license, and ability to work in a hybrid Seattle office environment. | Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help loving, responsible pet owners budget and care for their pets. At Trupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.  Job Description We are seeking a highly motivated and experienced insurance regulatory specialist to join a fast-paced environment to help grow our Company and the medical insurance for pets category.   In this role, you will be an integral part of our Regulatory and Compliance Team, and your responsibilities will include managing state regulatory relationships, partnering with our business to develop new products, overseeing governance for our insurance companies, and advising the Company on regulatory issues. You will serve as the legal bridge between product strategy and regulatory execution, translating business ideas into compliant, scalable solutions. The ideal candidate is licensed in property and casualty (P&C) insurance and thrives in cross-functional settings. This position is open to candidates located in the United States, with a strong preference for those based in the Seattle area. Seattle based teammembers follow a hybrid schedule, working from our casual, pet-friendly office at least three days per week. Key Responsibilities include:   • Partnering with U.S. insurance regulators on regulatory matters, including inquiries, market conduct examinations, and financial examinations  • Further enhancing strong relationships with U.S. regulators  • Working with our actuarial and finance teams to file new products and file annual financial statements  • Ensuring compliance with applicable federal and state laws and regulations  • Licensing individuals and entities  • Assisting with audits, both internally and of our business partners  • Partnering with business owners to design and implement initiatives in a fully compliant manner  • Overseeing governance for U.S.-based insurance companies  What We’re Looking For • Five or more years of regulatory and compliance experience in the insurance industry  • A law degree and/or an insurance producer’s license, a plus  • Prior experience engaging with insurance regulators  • Ability to fit into a fast-paced entrepreneurial environment  • Ability to demonstrate sound and practical business judgment, sometimes in ambiguous situations  • Ability to articulate complex insurance regulatory concepts and risk to leaders across the company and our external business partners  You’ll be a good fit if:  • You're a strategic thinker who can proactively identify, assess, and clearly articulate regulatory risks to assist the business in moving forward thoughtfully and expeditiously  • You are knowledgeable of and familiar with insurance regulations and privacy laws  • You have excellent organizational skills and multi-tasking abilities, you consistently follow through and aren't intimidated by short deadlines  • You have strong written and verbal communication skills  • You are a standout colleague who can work across the business and with external parties collaboratively and effectively  Compensation:  • The pay range for this position is $175,000 - $225,000 on a full-time schedule.  • Along with base salary, Trupanion employees may be eligible for monthly bonuses.  • We want all employees to be invested in Trupanion’s success, so we grant Restricted Stock Units to all new team members. Our new hire grants vest over 4 years.   Additional Information Benefits and Perks: • Full medical, dental, and vision benefits at no cost to the employee • Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!) • Five-week sabbatical after five years of employment • Open, casual, pet-friendly, and fun office environment • Free medical health insurance for your pet (1 dog or cat) • Paid time off to volunteer at nonprofit organizations • Seattle Office Amenities: Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards. For more information about Trupanion, visit https://trupanion.com/about Learn more about how Trupanion has revolutionized our industry and the reimbursement model: https://www.youtube.com/watch?v=vdWZ4KHiPTQ Trupanion is an equal-opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills. We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations.