TRULEO

Develop and execute customer growth and retention strategies, build strong customer relationships, manage escalations, analyze engagement data, and collaborate with product and engineering teams. | 3+ years in Customer Success or Account Management at a tech startup, strong relationship-building skills, excellent communication, adaptability, willingness to travel occasionally, and must be based in Greenville, SC. | About TRULEO TRULEO is an Agentic AI platform trusted by over 1,100 agencies. Designed to support patrol, investigations, and command staff, TRULEO automates key workflows, including report writing and generating department intelligence, and helps solve more cases with AI-powered witness interviews and case summarizations. Why Join Us We’re on a mission to safeguard community trust in law enforcement. We do that through developing technology that honors the people behind the badge. TRULEO is a well-funded, early-stage startup with world-class technology, a collaborative culture, and a deeply meaningful mission. We offer competitive salaries, benefits, equity—and the opportunity to do the best creative work of your career. What You’ll Do Develop strategies for customer growth, adoption, and retention. Build strong, long-term relationships with departments by providing consistent value and proactive support. Review customer feedback, track feature requests, and share insights with product and engineering teams. Drive the resolution of any escalations and ensure customers remain updated on progress. Identify risks and red flags early and collaborate internally to create action plans. Partner with customers to define and achieve their goals using TRULEO’s platform. Analyze engagement data and customer metrics to measure success and guide improvement. Share customer wins, adoption stories, and updates with company leadership. Who You Are 3+ years of experience in Customer Success or Account Management at a tech startup. Proven track record of building and nurturing strong customer relationships. Skilled at defining customer goals and creating clear action plans to achieve them. Highly adaptable, self-motivated, and able to thrive in a fast-paced environment. Excellent communication and problem-solving skills, with a customer-first mindset. Willingness to occasionally travel on-site with customers and attend conferences. Must be based in Greenville, SC.

Introduce TRULEO to law enforcement agencies, conduct outreach calls, qualify leads, and schedule meetings for the sales team. | Must be a former law enforcement professional based in Greenville, SC, with strong communication skills and credibility speaking to law enforcement leaders. | About TRULEO TRULEO is an Agentic AI platform trusted by over 1,100 agencies. Designed to support patrol, investigations, and command staff, TRULEO automates key workflows, including report writing and generating department intelligence, and helps solve more cases with AI-powered witness interviews and case summarizations. Why Join Us We’re on a mission to safeguard community trust in law enforcement. We do that through developing technology that honors the people behind the badge. TRULEO is a well-funded, early-stage startup with world-class technology, a collaborative culture, and a deeply meaningful mission. What You’ll Do Leverage your expertise in law enforcement to introduce TRULEO and educate agencies nationwide. Conduct outreach through phone calls. Qualify leads and schedule meetings for the sales team. Represent TRULEO’s mission and values in every interaction. Who You Are Former law enforcement professional based in Greenville, SC. Comfortable making phone calls and talking to law enforcement. Strong communicator with credibility when speaking to chiefs, sheriffs, and officers. Organized, persistent, and motivated to help scale a mission-driven company. Open to starting as a consultant, with the potential to transition to a salaried employee. Compensation $30 Hourly rate + performance-based bonus. Opportunity to convert to W2 employment.