TORKLAW

As an Intake Specialist, you will be the first point of contact for potential clients, assessing their unique situations and guiding them through the intake process. You will ensure that every person feels respected, supported, and informed during their journey. | The ideal candidate should be bilingual in English and Spanish, with at least 1 year of experience in a similar role or equivalent education. Strong communication, organizational, and problem-solving skills are essential, along with a friendly and approachable demeanor. | Want to make real impact? Join TORKLAW's INTAKE TEAM! TORKLAW is a mission-driven personal injury law firm committed to helping people through some of the most difficult moments of their lives. Behind every case is a person who deserves to be heard, supported, and guided and that’s where you come in. We're looking for standout talent- someone who thrives under pressure, connects easily with people, and is driven by purpose and results. As an Intake Specialist, you'll be the first point of contact for potential clients, playing a vital role in their journey. This position requires empathy, efficiency, and a positive, professional presence. You’ll listen to their stories, explain their options, and guide them toward the right next steps- whether that’s working with us or referring them to a trusted partner. Your mission is to ensure every person feels respected, supported, and informed. Key Responsibilities As an Intake Specialist your duties will include, but are by no means limited to: Client Engagement: Utilize your exceptional people skills to connect with potential clients, establishing trust and rapport from the first interaction. Consultative Approach: Carefully assess each potential client’s unique situation, confidently presenting the best course of action and how TORKLAW can support their journey to justice. Communication Excellence: Exhibit outstanding communication abilities across all platforms (phone, text, chat, and email), ensuring clarity, empathy, and professionalism in every exchange. Precision in Execution: Perform accurate data entry and maintain diligent follow-up to ensure no detail is overlooked in the potential case intake process. Team Collaboration and Independence: Thrive in a supportive team environment while also possessing the drive and discipline to work autonomously. Seamless Hand-off: transition the newly retained client to the team that will handle his/her case. About TORKLAW TORKLAW is an incredibly fast-moving, innovative law firm that is all about delivering the absolute best client experience and unmatchable legal representation to each and every one of our clients. We have been entrusted with an awesome responsibility to which we respond with hard work, discipline, and laser focus. As a result awards, accolades, and outstanding results have followed. Here are a few: Top 10% of Inc. 5000’s list of America’s fastest growing companies Best Law Firm US World News & Report - every year since 2016 Featured in CNN, Forbes, The Wall Street Journal, Daily Journal, The Advocate If you would like to be a part of a downright badass team like this, then we can’t wait to hear from you. When you join us, you will be joining a supportive and fun-loving team. You will find yourself in an environment where you can make meaningful contributions, learn, and grow. As a values-based firm. We believe in: Radical Authenticity – Being transparently who we are: with ourselves, with each other, and with our clients & partners. Relentless Pursuit of the Win - achieving stellar results by keeping a laser focus on performance and goals. Growth Mindset – Continuously learning, growing and developing, as individuals, as a business, and as advocates for our clients. Ownership – we take responsibility for our work and actions. Results Driven - we focus on the outcome and disregard the level of effort required to achieve those results. Respect for Each Other – Supporting each other with kindness and respect, and enjoying the journey together. Unwavering Integrity – Standing up for what’s right with consistently sound ethics and courageous honesty. Bilingual (English/Spanish) is required Ideally 1+ year if experience in a similar role, or equivalent education Computer literate and proficient with standard off productivity software Effective team player Excellent interpersonal and communication skills Strong organizational and multitasking abilities A problem-solver the ability to handle challenging situations Friendly and approachable demeanor High school diploma or equivalent preferred Previous experience in customer service or administration preferred In addition to a competitive salary, this position has a generous bonus structure, and will receive the following benefits: 12 paid holidays annually 10 days of paid vacation annually 6 days of sick leave annually Medical insurance Optional Dental, Vision, Life 401(k) with 4% fully vested safe-harbor company match Regular firm events (happy hours, team building, holiday party, etc) Laptops are replaced every 3 years. After 3 years, your work laptop will become your personal laptop. TORKLAW is a multi-state employer, as such, any salary range provided may not be applicable in all states. Any offer made to a successful candidate will be dependent on several factors that may include years of experience, education, location, etc.

Build and maintain scalable React components, translate designs into polished UI, collaborate with cross-functional teams, participate in code reviews and testing, and improve internal tooling. | 2-4 years front-end experience with React and TypeScript, strong understanding of React concepts, experience with data fetching libraries, testing frameworks, responsive design, REST APIs, and component libraries. | TORKLAW, a leading personal injury firm, is seeking a highly skilled and motivated Front-End Engineer to join our dynamic team. This role offers the opportunity to contribute to the development, maintenance, and optimization of our web applications. If you are passionate about technology and innovation, enjoy working in a collaborative, team-focused environment, and thrive in a dynamic workplace, we want to hear from you! Key Responsibilities Build and maintain performant, scalable React components across our web application. Translate Figma designs and product requirements into polished UI with thoughtful UX. Collaborate closely with design, product, and back-end engineering to implement features. Participate in code reviews, testing, and QA cycles. Help improve internal tooling and contribute to design system consistency. About TORKLAW TORKLAW is an incredibly fast-moving, innovative law firm that is all about delivering the absolute best client experience and unmatchable legal representation to each and every one of our clients. We have been entrusted with an awesome responsibility to which we respond with hard work, discipline, and laser focus. As a result awards, accolades, and outstanding results have followed. Here are a few: Top 10% of Inc. 5000’s list of America’s fastest growing companies Best Law Firm US World News & Report - every year since 2016 Featured in CNN, Forbes, The Wall Street Journal, Daily Journal, The Advocate If you would like to be a part of a downright badass team like this, then we can’t wait to hear from you. When you join us, you will be joining a supportive and fun-loving team. You will find yourself in an environment where you can make meaningful contributions, learn, and grow. As a values-based firm. We believe in: Radical Authenticity – Being transparently who we are: with ourselves, with each other, and with our clients & partners. Relentless Pursuit of the Win - achieving stellar results by keeping a laser focus on performance and goals. Growth Mindset – Continuously learning, growing and developing, as individuals, as a business, and as advocates for our clients. Ownership – we take responsibility for our work and actions. Results Driven - we focus on the outcome and disregard the level of effort required to achieve those results. Respect for Each Other – Supporting each other with kindness and respect, and enjoying the journey together. Unwavering Integrity – Standing up for what’s right with consistently sound ethics and courageous honesty. Requirements 2–4 years of front-end development experience, with strong proficiency in React or a similar framework (e.g. Vue, Angular). Professional experience with TypeScript and modern JavaScript standards. Deep understanding of React concepts, including hooks, context, component composition, and best practices. Experience building single-page applications and data-driven dashboards, with attention to performance and maintainability. Familiarity with React Query, SWR, or other data-fetching and caching libraries. Solid understanding of responsive design principles and cross-browser compatibility. Familiarity with REST APIs and standard patterns for handling asynchronous data. Experience with testing frameworks such as Jest, React Testing Library, Playwright, or Cypress. Experience contributing to or maintaining a design system and working within component libraries. Solid understanding of object-oriented programming (OOP) principles and their application in front-end architecture. Strong communication skills and a collaborative mindset in a fast-paced, feedback-driven environment. Minimum internet speed of 50 Mbps download / 20 Mbps upload. Hard-wired Ethernet connection preferred; if Wi-Fi is used, it must maintain a consistent link speed of ≥ 400 Mbps and reliable coverage. Nice-to-Haves Experience working in a startup environment - we move quickly! Experience in legal tech, CRM, or health/insurance platforms. Familiarity with UI libraries like TailwindCSS, Shadcn/UI, or similar component systems. Experience with form handling libraries (e.g., Formik, React Hook Form). Comfort working in Git and modern CI/CD environments. Knowledge of accessibility best practices and performance optimization. Exposure to or curiosity about AI/LLM-based tools. In addition to a competitive salary, this position will receive the following benefits: 12 paid holidays annually 10 days of paid vacation annually 6 days of sick leave annually Medical insurance 401(k) with 4% fully vested safe-harbor company match Communications stipend for remote employees Regular firm events (happy hours, team building, holiday party, etc) Laptops are replaced every 3 years. After 3 years, your work laptop will become your personal laptop TORKLAW is a multi-state employer, as such, any salary range provided may not be applicable in all states. Any offer made to a successful candidate will be dependent on several factors that may include years of experience, education, location, etc.