TikTok USDS Joint Venture

Lead operational execution of product launches and develop scalable workflows ensuring compliance and efficiency. | Bachelor's degree with 3+ years experience, strong analytical skills, project management experience, and ability to work cross-functionally. | Responsibilities Team Intro: We are seeking an experienced Product Operations Manager to expand our team's capacity in delivering on our Trust & Safety mission. In this role, you will be the operational engine behind our product features—focusing not on building the product, but on product-ionizing it at scale. You will partner closely with product managers, data scientists, policy developers, and engineers to develop rollout strategies, operationalize workflows, and ensure the safety of user data. You will wear multiple hats to bridge the gap between product innovation and operational execution, ensuring every launch is seamless, measurable, and compliant. Main Responsibilities: - Drive End-to-End Product Launches: Lead the operational execution of new features and Trust & Safety strategies. Manage complete launch lifecycles—including pre-launch preparation, rollout coordination, and alignment across cross-functional teams (Product, Engineering, Policy, and Operations) to ensure absolute launch readiness. - Testing & Pre-Launch Evaluation: Partner with Data Science and Product teams to conduct comprehensive pre-launch risk and feature performance evaluations. Support dry runs, A/A testing, and A/B testing to validate feature stability and operational readiness before broader release. - Standardize Operations & Build SOPs: Translate product capabilities into scalable operational workflows. Develop robust Standard Operating Procedures (SOPs), training protocols, and documentation to prepare frontline teams for new feature rollouts and ensure consistent execution. - Post-Launch Monitoring & Iteration: Establish rigorous data monitoring systems to proactively track feature performance, user experience, and metric fluctuations. Lead root-cause analysis, triage bugs, collect structured feedback, and define post-launch metrics to drive continuous product iteration. - Operational Perspective: Serve as the critical feedback loop between operations and product. Develop a deep understanding of the tooling and workflow pain points faced by operational teams daily, and advocate for targeted product optimizations to improve efficiency. - Risk Management & Compliance: Collaborate with Legal, Policy, and cross-functional teams to proactively identify and mitigate risks related to product rollouts and operational changes. Ensure all features, tools, and workflows strictly adhere to US regulatory requirements and compliance standards. Qualifications Minimum Qualifications: - Bachelor's degree or above, with more than 3 years of work experience, in-depth understanding and judgment of industry development, user experience, and competitor dynamics, with keen insight and analytical skills. - Strong analytical skills with the ability to assess cases and the ability to break down complex issues, structure operational improvements, and implement effective solutions. - Demonstrated ability to drive key metric improvements through process management; Comfortable generating creative solutions, leveraging technology and tools to enhance both individual and team performance. Preferred Qualifications: - Project management (PMO) experience preferred. - Experience working across multiple locations and timezones within global organizations. - Enthusiastic about continuous learning and passionate about multi-intelligent operations in customer support About USDS TikTok USDS Joint Venture LLC is dedicated to the safety and security of millions of Americans who create, discover, and connect with what they love on the apps we operate. The Joint Venture has been established in compliance with the Executive Order signed by President Trump on September 25, 2025. Our foundation is a comprehensive data privacy and cybersecurity program we operate under defined safeguards to protect national security and secure U.S. user data, apps and the algorithm. We safeguard the U.S. content ecosystem, holding decision-making authority for trust and safety policies and moderation. USDS Joint Venture helps ensure Americans can continue to express their creativity, discover new hobbies and interests, and build thriving communities and businesses on a global scale. On-site presence across teams allows the company to operate with greater speed, alignment, and agility — especially in areas like real-time decision-making, team development, and integrated execution. As such, the company is shifting from a hybrid work model to a fully in-person schedule up to 5 days a week. Why Join Us Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us. Diversity & Inclusion TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. USDS Reasonable Accommodation USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA Job Information 【For Pay Transparency】Compensation Description (Annually) The base salary range for this position in the selected city is $83600 - $192534 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure). The Company reserves the right to modify or change these benefits programs at any time, with or without notice. For Los Angeles County (unincorporated) Candidates: Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues; 2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and 3. Exercising sound judgment.

Manage and optimize customer service platform operations to improve efficiency and user experience. | Bachelor's degree with operations experience, strong problem-solving skills, and ability to collaborate across teams. | Responsibilities About the Team The Platform Operations Specialist role is part of a team that provides support to a Customer Support platform that that is used by TikTok's various businesses. Our team is at the heart of TikTok's user support experience, dedicated to delivering industry-leading service. Our mission is to ensure that every user receives efficient and accurate solutions whenever they encounter issues. To achieve this, we focus on three key objectives: Our work is driven by three core priorities: - Easy Access to Support – Streamlining users help channels to make it faster and more intuitive for users to find the support they need, minimizing wait times and enhancing satisfaction. - Precise Ticket Routing – Leveraging intelligent categorization and routing systems to ensure user inquiries reach the right support teams, improving resolution efficiency. - Empowering Internal Teams – Building robust platforms and tools to equip our support teams with smart, efficient resources, enabling them to deliver professional and user-centric service. We are looking for a Platform Operations Specialist to focus on supporting the customer service team in effectively utilizing internal platforms, enhancing service efficiency, and driving business performance. You will serve as a bridge between business teams and product/technical teams, deeply understanding the pain points of the customer service team, identifying needs, and driving optimization initiatives. Additionally, you will analyze data to uncover issues, propose solutions, and ultimately help the team achieve business goals. Responsibilities - Gain deep understanding of customer service team's workflows and pain points to identify platform optimization opportunities - Prioritize requirements and collaborate with product/technical teams to drive implementation, ensuring platform functionality aligns with business needs - Enhance the customer service team's user experience and operational efficiency - Track and drive the implementation of optimization initiatives to ensure delivered features meet expected outcomes - Monitor platform usage data and analyze key customer service metrics (e.g., response time, resolution rate) - Identify potential issues through data analysis, diagnose root causes and propose actionable optimization recommendations to boost operational efficiency - Serve as liaison between business and product/technical teams to ensure clear requirement transmission and efficient execution - Coordinate multi-team resources to deliver cross-team projects on schedule and achieve business objectives Qualifications Minimum Qualifications - Bachelor's degree with relevant experience in operations roles (platform/product/customer service) - Fast learner who can quickly master complex business processes and system capabilities - Excellent problem-solving skills with ability to independently analyze issues and drive solutions to completion As a condition of employment, all successful candidates must be able to establish authorization to work in the United States. For this position, the Company does not provide sponsorship or any immigration-related benefits. About USDS TikTok USDS Joint Venture LLC is dedicated to the safety and security of millions of Americans who create, discover, and connect with what they love on the apps we operate. The Joint Venture has been established in compliance with the Executive Order signed by President Trump on September 25, 2025. Our foundation is a comprehensive data privacy and cybersecurity program we operate under defined safeguards to protect national security and secure U.S. user data, apps and the algorithm. We safeguard the U.S. content ecosystem, holding decision-making authority for trust and safety policies and moderation. USDS Joint Venture helps ensure Americans can continue to express their creativity, discover new hobbies and interests, and build thriving communities and businesses on a global scale. On-site presence across teams allows the company to operate with greater speed, alignment, and agility — especially in areas like real-time decision-making, team development, and integrated execution. As such, the company is shifting from a hybrid work model to a fully in-person schedule up to 5 days a week. Why Join Us Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us. Diversity & Inclusion TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. USDS Reasonable Accommodation USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA Job Information 【For Pay Transparency】Compensation Description (Annually) The base salary range for this position in the selected city is $88000 - $202667 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure). The Company reserves the right to modify or change these benefits programs at any time, with or without notice. For Los Angeles County (unincorporated) Candidates: Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues; 2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and 3. Exercising sound judgment.

Investigate and mitigate platform risks through root cause analysis and cross-team collaboration. | 4+ years in Trust & Safety or risk analysis with strong analytical and communication skills. | Responsibilities About the Role As the Risk Strategist for USDS JV escalations within our Trust & Safety team, you will play a critical role in identifying, investigating, and mitigating risks on our platform. Leveraging your expertise in Trust & Safety, you will conduct root cause analyses, detect emerging risk patterns, and collaborate closely with cross-functional partners to implement immediate containment measures and inform long-term prevention strategies. Your analytical rigor and domain knowledge will help safeguard the integrity of our platform and enhance user trust. Key Responsibilities - Investigate Trust & Safety escalations, platform abuse trends, and systemic risks through structured analysis and RCA methodologies. - Identify root causes of high-impact issues and propose both short-term containment measures and longer-term improvements. - Collaborate directly with USDS risk containment and global teams across Risk Response, Policy, Product, Engineering, and Operations to ensure timely tracking & implementation of containment measures and prevention strategies. - Generate clear, actionable insights and reports to inform decision-making at various organizational levels, including leadership. - Support the development and refinement of risk detection methodologies and best practices for analysis and containment efforts for the US-market and teams. - Monitor the effectiveness of implemented solutions, track key risk metrics, and recommend adjustments as necessary. - Stay up-to-date with evolving Trust & Safety risks and industry trends to proactively identify new threats. - Communicate complex analytical findings effectively to both technical and non-technical stakeholders. Qualifications Minimum Qualifications - 4+ years of experience in Trust & Safety, Risk Analysis, Fraud Prevention, or Investigations within a tech platform, consulting firm, or regulatory environment. - Strong analytical skills with proficiency in data querying and visualization tools (e.g., SQL, Excel, Tableau, Python, or similar). - Deep understanding of the Trust & Safety risk lifecycle, including detection, containment, and prevention. - Experience conducting root cause analysis and translating findings into actionable recommendations. - Proven ability to collaborate cross-functionally with Risk Response, Policy, Product, Engineering, and Operations teams. - Excellent written and verbal communication skills, with the ability to present complex data insights clearly. - Detail-oriented, proactive, and able to manage multiple priorities in a fast-paced environment. Preferred Qualifications - Familiarity with machine learning or automated risk detection systems applied in Trust & Safety. - Experience working in a global or regional Trust & Safety team. - Ability to adapt quickly to evolving risks and operational challenges. - Strong problem-solving skills and resilience in managing the emotional demands of Trust & Safety work. Trust & Safety Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis. TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach. About USDS TikTok USDS Joint Venture LLC is dedicated to the safety and security of millions of Americans who create, discover, and connect with what they love on the apps we operate. The Joint Venture has been established in compliance with the Executive Order signed by President Trump on September 25, 2025. Our foundation is a comprehensive data privacy and cybersecurity program we operate under defined safeguards to protect national security and secure U.S. user data, apps and the algorithm. We safeguard the U.S. content ecosystem, holding decision-making authority for trust and safety policies and moderation. USDS Joint Venture helps ensure Americans can continue to express their creativity, discover new hobbies and interests, and build thriving communities and businesses on a global scale. On-site presence across teams allows the company to operate with greater speed, alignment, and agility — especially in areas like real-time decision-making, team development, and integrated execution. As such, the company is shifting from a hybrid work model to a fully in-person schedule up to 5 days a week. Why Join Us Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us. Diversity & Inclusion TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. USDS Reasonable Accommodation USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA Job Information 【For Pay Transparency】Compensation Description (Annually) The base salary range for this position in the selected city is $96000 - $217023 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure). The Company reserves the right to modify or change these benefits programs at any time, with or without notice. For Los Angeles County (unincorporated) Candidates: Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues; 2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and 3. Exercising sound judgment.