The Wilshire Group

Lead patient access system optimization and operational transformation initiatives, including Epic system configuration and workflow design, for healthcare clients. | Extensive Epic experience (5-8+ years), multiple full-cycle Epic implementations, and active Epic certifications in relevant modules. | Wilshire hires only the brightest and most experienced professionals in the healthcare revenue cycle management industry. Wilshire will take the time to get know you and your employment history. We will then place you in a role that will lead to a path of career success. About The Wilshire Group The Wilshire Group, a renowned boutique consulting firm in Los Angeles, specializes in revenue cycle optimization and fostering effective collaboration between operational and IT facets. With a robust track record of aiding over 100 healthcare systems nationwide, our team thrives on professionalism, efficiency, and adaptability. Our core values- professionalism, efficiency, and flexibility- underscore our commitment to creating an inclusive and dynamic workplace. We embrace diverse narratives and believe in offering opportunities to exceptional individuals who bring their best to the table. Senior Epic Access Lead (MyChart, Scheduling & Patient Payments) Classification: Contract (W2 Contract) Duration: 6+ Months Compensation: $90.00 per hour Location: Remote with potential client-site travel Position Charge (Role Mandate) The Senior Epic Access Lead is charged with leading patient access strategy, system optimization, and operational transformation initiatives for Wilshire healthcare clients. This role owns the design, configuration, and performance outcomes of Epic MyChart, Scheduling, Registration, and Patient Payment workflows. Operating as a senior consultant and trusted advisor, this individual leads complex engagements independently, influences executive decision-making, and ensures technology solutions measurably improve access, patient experience, and revenue capture. This is a leadership and solution ownership role — not task-based analyst support. Scope of Authority & Accountability This role is charged with: Leading Epic Access module strategy and optimization across engagements Designing end-to-end patient access workflows and system configurations Making build, workflow, and best-practice decisions within Epic Serving as primary client-facing expert for access operations Driving project milestones and deliverables autonomously Mentoring analysts and junior consultants Ensuring measurable improvements in scheduling efficiency, portal adoption, and point-of-service collections Key Responsibilities Strategic Access Leadership Assess current-state patient access operations and identify improvement opportunities Develop future-state workflow designs aligned to industry best practices Advise client executives on scheduling strategy, digital access, and revenue integrity Align system configuration with operational and financial goals Epic System Build & Optimization Lead design, build, testing, and go-live for: MyChart (patient portal & self-service tools) Cadence/Scheduling Registration/ADT Patient Payments/Point-of-Service collections Configure rules, templates, workflows, and integrations Support upgrades, enhancements, and new functionality rollouts Troubleshoot complex access or payment system issues Project & Engagement Leadership Develop project plans and manage deliverables Facilitate requirements sessions and workflow design workshops Coordinate across clinical, revenue cycle, and IT teams Communicate risks, timelines, and outcomes clearly to leadership Patient Experience & Revenue Improvement Increase portal adoption and self-service scheduling Improve registration accuracy and throughput Optimize front-end collections and payment processes Reduce denials related to registration or eligibility errors Support KPI tracking and performance reporting Stakeholder & Team Collaboration Train and mentor analysts, super users, and operational leaders Create documentation and knowledge transfer materials Represent Wilshire professionally and build strong client relationships Decision-Making Authority This role has authority to: Recommend and implement Epic configuration and workflow changes Define access best practices and standards Lead design decisions and stakeholder alignment Prioritize tasks within assigned engagements Escalate only enterprise or contractual risks Performance Expectations Success is measured by: On-time project delivery Increased patient portal utilization Improved scheduling efficiency and access metrics Improved point-of-service collections Reduced registration errors/denials Client satisfaction and repeat engagements High-quality documentation and knowledge transfer Required Qualifications (Must Have) Epic Experience 5–8+ years hands-on Epic Access or Revenue Cycle experience Multiple full-cycle Epic implementations or optimizations Deep knowledge of front-end hospital or ambulatory access operations Demonstrated leadership of patient access transformation initiatives Certifications (Required) Active Epic certification(s) in one or more of: Epic MyChart Epic Cadence (Scheduling) Epic Prelude/ADT (Registration) Epic Grand Central Epic Resolute Patient Payments / Revenue Cycle front-end (Must maintain current certification status) Professional Skills Senior-level consulting or project leadership experience Strong workflow analysis and system design skills Executive-level communication and facilitation abilities Ability to work independently with minimal oversight Experience leading cross-functional teams Preferred Qualifications Multiple Epic certifications Healthcare IT consulting experience Experience with digital front door strategies Knowledge of eligibility, authorizations, and denial prevention Experience supporting multi-site health systems Core Competencies Strategic thinking Operational excellence Client partnership Independent judgment Problem-solving Change leadership Accountability Wilshire is honored that you have taken the time to review/apply to our open position. We will now take the time to review your experience and be in touch with you soon.