The University of Alabama

Provide help desk and field support including hardware/software installation, virus removal, and ticket management for university faculty and staff. | Requires high school diploma with 2 years IT experience or associate degree with some IT experience, plus valid driver's license. | Pay Grade/Pay Range:  Minimum: $21.25 - Midpoint: $26.59 (Hourly N6) -------------------------------------------------------------------------------- Department/Organization: 200721 - Enterprise Technology -------------------------------------------------------------------------------- Normal Work Schedule: Monday - Friday 8:00am to 5:00pm -------------------------------------------------------------------------------- Note to Applicants: Position is eligible for hybrid work subject to University policy [https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsecure2.compliancebridge.com%2Fuat%2Fpublic%2FgetdocUA.php%3Ffile%3D177&data=05%7C01%7Cbemoses%40ua.edu%7Cdaae37ce5ace4fb97d1908db151e131d%7C2a00728ef0d040b4a4e8ce433f3fbca7%7C0%7C0%7C638126991130208660%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=Djgz%2BB2%2BxSpyNMdy0xBMc6Aol4Rzzxp5pYEZwV5rZ6U%3D&reserved=0]. -------------------------------------------------------------------------------- Job Summary: The Desktop Support Technician II provides basic Help Desk and field support services for University faculty and staff computer users. Sets up and installs PC and peripheral devices. Installs operating systems and software. Completes basic system configuration. Resolves user problems. Eradicates computer viruses. Identifies and escalates or engages senior technicians for issues requiring expertise beyond the basic services level. Monitors ticket queues as assigned. Follows-up on open tickets or service requests until they are fully resolved. -------------------------------------------------------------------------------- Additional Department Summary: Provides end-user desktop support to a wide variety of departments across the campus. -------------------------------------------------------------------------------- Required Minimum Qualifications: High school diploma or GED and two (2) years of IT technical support experience; OR associates degree or higher and some IT technical support experience. -------------------------------------------------------------------------------- Additional Required Department Minimum Qualifications: Must have valid U.S. driver's license. Must be at least 19 years of age at time of hire and have an acceptable Motor Vehicle Report that is in compliance with University policies. Applicants under the age of 21 will have some driving restrictions. -------------------------------------------------------------------------------- Background Investigation Statement: Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made. -------------------------------------------------------------------------------- Equal Employment Opportunity: The University of Alabama is an Equal Employment/Equal Educational Opportunity Institution. All qualified applicants will receive consideration for employment or volunteer status without regard to any legally protected basis and will not be discriminated against because of their protected status. Applicants and employees of this institution are protected under Federal law from discrimination on several bases. More information is available in the EEOC’s Know Your Rights: Workplace discrimination is illegal [https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eeoc.gov%2Fsites%2Fdefault%2Ffiles%2F2023-06%2F22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf&data=05%7C02%7Cbemoses%40ua.edu%7C63ee0eea9c1f47dde7aa08dd844ca664%7C2a00728ef0d040b4a4e8ce433f3fbca7%7C0%7C0%7C638812186928171752%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=LshEqMy%2FBktAtaXEuwGS%2Bwp4rtHL6HgQLkx1QeU0v0I%3D&reserved=0] poster. The University of Alabama affirms its longstanding commitment to institutional neutrality, free speech, and academic freedom.

Provides administrative and operational support including managing office operations, financial processes, and coordinating calendars and events. | Requires high school diploma or GED with two years of administrative experience or an associate degree or higher, plus excellent written and verbal communication skills. | Pay Grade/Pay Range: Minimum: $18.32 - Midpoint: $21.97 (Hourly N4) -------------------------------------------------------------------------------- Department/Organization: 209302 - Community Education -------------------------------------------------------------------------------- Normal Work Schedule: Monday - Friday 8:00am to 5:00pm -------------------------------------------------------------------------------- Note to Applicants: Position is eligible for hybrid work subject to University policy [https://ua-public.policystat.com/policy/16451842/latest/]. -------------------------------------------------------------------------------- Job Summary: The Administrative Assistant II provides administrative support for the operations of unit. Performs moderately complex and well documented administrative tasks. Acts as office liaison/receptionist. Receives and routes phone calls, emails, and/or guests. Maintains files and enters data. Drafts and sends communications on supervisor/departmental staff behalf. Reconciles P-Card/Concur for other staff/faculty against departmental budget. Performs some simple budget monitoring/entry. Operates standard office equipment such as personal computers, copiers, fax machines, etc. -------------------------------------------------------------------------------- Additional Department Summary: Provides administrative and operational support for the Crimson Compass and Community Education programs. Coordinates office operations. Supports financial and purchasing processes. Manages calendars and travel. Assists with events and programming. Provides exceptional customer service to internal and external stakeholders. Plays a vital role in ensuring the efficient operation and successful delivery of departmental initiatives. -------------------------------------------------------------------------------- Required Minimum Qualifications: High school diploma or GED and two (2) years of administrative experience; OR associate’s degree or higher. -------------------------------------------------------------------------------- Skills and Knowledge: Excellent written and verbal communication skills. -------------------------------------------------------------------------------- Background Investigation Statement: Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made. -------------------------------------------------------------------------------- Equal Employment Opportunity: The University of Alabama is an Equal Employment/Equal Educational Opportunity Institution. All qualified applicants will receive consideration for employment or volunteer status without regard to any legally protected basis and will not be discriminated against because of their protected status. Applicants and employees of this institution are protected under Federal law from discrimination on several bases. More information is available in the EEOC’s Know Your Rights: Workplace discrimination is illegal [https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eeoc.gov%2Fsites%2Fdefault%2Ffiles%2F2023-06%2F22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf&data=05%7C02%7Cbemoses%40ua.edu%7C63ee0eea9c1f47dde7aa08dd844ca664%7C2a00728ef0d040b4a4e8ce433f3fbca7%7C0%7C0%7C638812186928171752%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=LshEqMy%2FBktAtaXEuwGS%2Bwp4rtHL6HgQLkx1QeU0v0I%3D&reserved=0] poster. The University of Alabama affirms its longstanding commitment to institutional neutrality, free speech, and academic freedom.