The Trevor Project

Supports project management activities including RFP/RFI coordination, milestone tracking, documentation, and vendor communication. | Requires 1-3 years of project coordination experience, familiarity with project management tools, and strong communication skills. | About Trevor: The Trevor Project is the leading suicide prevention and crisis intervention organization for LGBTQ+ young people. Trevor offers 24/7 crisis services, connecting highly trained counselors with LGBTQ+ young people whenever they need support. To drive prevention efforts, The Trevor Project also operates robust research, advocacy, education, and peer support programs. We’ve been saving lives every day for over 25 years. Every day, and in every role, our staff contribute to our critical mission of ending suicide among lesbian, gay, bisexual, transgender, queer & questioning young people by embodying our values: Heart–We care deeply and commit to do what matters Integrity–We build trust through our words and actions Community-Together, we are an unstoppable force for good Belonging-We serve as allies to the mission, and to each other Progress-We continually move onward and upward Applicants and staff must be authorized to work for any employer in the United States. The Trevor Project will not sponsor an employment visa for this position. Role: Technical Project Associate Location: This role will be remote in the continental United States, Alaska, or Hawaii Reports to: Director of IT and Security Classification: Exempt Full Time Union Role? No Starting Salary Range: $80,000-90,000 Summary: The Technical Project Associate is a pivotal operational role designed to accelerate the delivery of projects, RFP’s, RFI’s, and other organizational project management needs. This role also supports the procurement process and management of internal technical tools and professional services. Serving as a force multiplier for the IT&S department, this role operates on a hybrid model: 75% focused on Technical Project Management support (software and services RFP’s and RFI’s) and 25% dedicated to Procurement administration. You will bridge the gap between planning and execution, handling the logistics that keep projects moving and ensuring software assets are acquired and renewed efficiently. \n Roles and Responsibilities: RFP/RFI Coordination: Manage the administrative workflow of Requests for Proposals (RFPs) and Requests for Information (RFIs), ensuring vendors respond on time and all necessary documentation is collected for review RFP/RFI Logistics & Administration: Maintain daily RFP/RFI artifacts, including meeting minutes, action item logs, and risk registers. Draft critical project documentation, including executive summaries, reports, and filling out RFP templates Milestone & Timeline Enforcement: Actively monitor project plans to ensure deliverables remain on schedule, following up on action items and escalating potential roadblocks Stakeholder Task Coordination: Work directly with business owners to capture and organize project tasks, ensuring that incoming requests are clearly defined, prioritized, and ready for execution Reporting: Compile data for weekly status reports, helping to visualize project health, velocity, status, and blockers for leadership review Documentation Management: Ensure all project documentation is centralized, up-to-date, and accessible to relevant teams Software Lifecycle Management: Proactively manage the renewal calendar; track expiration dates and initiate renewal discussions well in advance to prevent service interruptions or auto-renewals Contract Repository Management: Maintain the centralized repository of all software vendors and contracts, ensuring 100% data accuracy and accessibility for the department. Vendor Communication: Serve as a primary point of contact for routine vendor inquiries, scheduling demos, and gathering quotes to support the Procurement Lead. Demonstrate fair, ethical, and equitable business practices Handle sensitive and confidential matters/ data with the utmost discretion and integrity Support technical projects that may involve systems and data containing PII and confidential executive strategic information Coordinate project activities, documentation, and communications while ensuring sensitive information is shared only with authorized stakeholders Learn eagerly, share knowledge appropriately, and improve continuously Demonstrate successful planning and problem-solving skills, including multitasking and working well within tight timelines Work, communicate, and collaborate effectively with others Demonstrate attention to detail and accuracy in all work Demonstrate a commitment to fostering and maintaining an environment of belonging Other relevant duties and responsibilities as assigned Minimum Qualifications: Experience: 1-3 years of experience in project coordination, administrative support, or a related operational role within a technical environment. Organized: Exceptional attention to detail with the ability to manage multiple timelines and follow up on tasks without prompting. Communication: Strong written and verbal communication skills, capable of effectively chasing down answers from vendors and internal stakeholders alike. Tech Savviness: Familiarity with project management tools (e.g., Jira, Monday.com, Smartsheet, Asana) and office productivity suites. Adaptability: Ability to switch contexts between detailed project tracking and external vendor negotiations efficiently. Technical Fluency: General knowledge of software ecosystems, specifically understanding that applications require system integrations and hardware dependencies. You do not need to know how these function technically, but you must know they exist and be able to write clear tasks for technical teams to define the specifics. Proficiency in spoken and written English \n $80,000 - $90,000 a year \n Why Trevor? Join a mission-driven organization where your work makes a real impact on the lives of LGBTQ+ young people—every single day. Outstanding benefits, including: - Comprehensive health coverage, including plans that support various gender affirmation care needs - Mental health resources, with access to virtual care and a variety of in and out of network options for support - 403(b) retirement plan with a 3% employer match, vesting over three years - Generous paid time off and company holidays to rest and recharge - Employee Assistance Program (EAP) offering confidential emotional support, work-life solutions, financial and legal guidance, and online resources - Remote work flexibility from anywhere in the continental U.S., Alaska, or Hawaii- with provided technology, a home office setup reimbursement, and a monthly internet reimbursement The Trevor Project provides equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law or policy. The Trevor Project complies with all applicable laws regarding equal opportunity in employment. The Trevor Project is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, please submit a request here. Please do not disclose medical information in this form–this information will be viewed only by our benefits team and will remain secure. This form is only for those requiring a reasonable accommodation to participate in the job application or interview process. This form is not an application - you must still apply through The Trevor Project careers website.

Facilitating process mapping, requirements gathering, and system analysis to optimize organizational workflows and technology integrations. | Proven experience in requirement gathering, process documentation, and stakeholder engagement, with familiarity in Salesforce and contact center platforms. | About Trevor: The Trevor Project is the leading suicide prevention and crisis intervention organization for LGBTQ+ young people. Trevor offers 24/7 crisis services, connecting highly trained counselors with LGBTQ+ young people whenever they need support. To drive prevention efforts, The Trevor Project also operates robust research, advocacy, education, and peer support programs. We’ve been saving lives every day for over 25 years. Every day, and in every role, our staff contribute to our critical mission of ending suicide among lesbian, gay, bisexual, transgender, queer & questioning young people by embodying our values: Heart–We care deeply and commit to do what matters Integrity–We build trust through our words and actions Community-Together, we are an unstoppable force for good Belonging-We serve as allies to the mission, and to each other Progress-We continually move onward and upward Applicants and staff must be authorized to work for any employer in the United States. The Trevor Project will not sponsor an employment visa for this position. Role: Business Analyst Location: This role will be remote in the continental United States, Alaska, or Hawaii Reports to: Sr Salesforce Manager Eligibility: Authorization to work for any employer in the United States is required. The Trevor Project will not sponsor a work visa for this role. Classification: Exempt Full Time Union Role? No Starting Salary Range: $100,000-110,000 Summary: This role will serve as the critical link between business stakeholders and technology teams across Salesforce, Contact Center, web application, and custom development. Key responsibilities include comprehensive business process mapping to identify opportunities for optimization and efficiency, and identification of areas for improvement in existing platforms and processes. The analyst will be responsible for requirements elicitation, meticulously gathering and documenting detailed functional and non-functional requirements for new features and system enhancements. They will act as a critical collaborator, facilitating communication between business stakeholders and technical implementers, translating business needs into actionable technical solutions. Additionally, this role supports system implementation readiness, User Acceptance Testing (UAT), and maintains robust documentation of processes and system configurations to ensure successful project delivery and maximize the organization's investment in technology platforms. \n Roles and Responsibilities: Business Process Mapping: Working with various business verticals to map existing processes and identify areas for optimization, including processes relating to executive operations, organizational performance, and other confidential strategic projects where needed Requirements Elicitation: Gathering and documenting detailed functional and non-functional requirements for new features, enhancements, and integrations Stakeholder Collaboration: Facilitating workshops with business users to understand their needs and challenges Process Improvement: Continuously evaluating existing systems and processes to recommend and implement improvements that increase efficiency and data quality Documentation: Creating and maintaining comprehensive documentation of processes, requirements, and system configurations Platform & Integration Management: Oversee system health and configurations, managing third-party integrations and troubleshooting complex technical issues to ensure operational stability Vendor Relations & Performance: Act as the liaison for external vendors to manage SLAs, coordinate technical updates, and align product roadmaps with business goals Technical Translation & Feasibility: Bridge the gap between business needs and technical constraints by assessing the feasibility of requests and translating them into system-ready configurations Handle confidential and sensitive strategic matters with the utmost discretion and integrity Demonstrate fair, ethical, and equitable business practices Learn eagerly, share knowledge appropriately, and improve continuously Demonstrate successful planning and problem-solving skills, including multitasking and working well within tight timelines Work, communicate, and collaborate effectively with others Demonstrate attention to detail and accuracy in all work Demonstrate a commitment to fostering and maintaining an environment of belonging Other relevant duties and responsibilities as assigned Minimum Qualifications: Proficiency in gathering requirements, mapping business requests to technical capabilities, and process documentation Excels at communication and collaboration across multiple stakeholder priorities End-user experience with Salesforce, such as data analysis, Service Cloud, or NPSP Experience with Genesys or another enterprise-level contact center platform Proficiency in spoken and written English Ideal Qualifications: Experience working contractor or vendor technical teams Experience with Salesforce administration and configuration Salesforce certification(s) such as Administrator or Platform App Builder Experience with Genesys implementation, configuration, or administration Experience with community building platforms (eg Invision) and trust & safety platforms (eg ActiveFence) Familiarity with Contact Center operations, metrics (e.g., AHT, FCR, CSAT), and best practices Knowledge of nonprofit fundraising and development Highly skilled at learning technical systems and processes, and communicating technical requirements to non-technical stakeholders \n $100,000 - $110,000 a year \n Why Trevor? Join a mission-driven organization where your work makes a real impact on the lives of LGBTQ+ young people—every single day. Outstanding benefits, including: - Comprehensive health coverage, including plans that support various gender affirmation care needs - Mental health resources, with access to virtual care and a variety of in and out of network options for support - 403(b) retirement plan with a 3% employer match, vesting over three years - Generous paid time off and company holidays to rest and recharge - Employee Assistance Program (EAP) offering confidential emotional support, work-life solutions, financial and legal guidance, and online resources - Remote work flexibility from anywhere in the continental U.S., Alaska, or Hawaii- with provided technology, a home office setup reimbursement, and a monthly internet reimbursement The Trevor Project provides equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law or policy. The Trevor Project complies with all applicable laws regarding equal opportunity in employment. The Trevor Project is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, please submit a request here. Please do not disclose medical information in this form–this information will be viewed only by our benefits team and will remain secure. This form is only for those requiring a reasonable accommodation to participate in the job application or interview process. This form is not an application - you must still apply through The Trevor Project careers website.

Oversee crisis service operations, manage teams, improve processes, and ensure quality standards. | Requires extensive management experience in crisis or contact center settings, clinical or counseling background preferred, and familiarity with crisis protocols. | About Trevor: The Trevor Project is the leading suicide prevention and crisis intervention organization for LGBTQ+ young people. Trevor offers 24/7 crisis services, connecting highly trained counselors with LGBTQ+ young people whenever they need support. To drive prevention efforts, The Trevor Project also operates robust research, advocacy, education, and peer support programs. We’ve been saving lives every day for over 25 years. Every day, and in every role, our staff contribute to our critical mission of ending suicide among lesbian, gay, bisexual, transgender, queer & questioning young people by embodying our values: Heart–We care deeply and commit to do what matters Integrity–We build trust through our words and actions Community-Together, we are an unstoppable force for good Belonging-We serve as allies to the mission, and to each other Progress-We continually move onward and upward Applicants and staff must be authorized to work for any employer in the United States. The Trevor Project will not sponsor an employment visa for this position. Role: Senior Manager of Crisis Operations Location: This role will be remote in the continental United States, Alaska, or Hawaii Reports to: Director, Crisis Intervention Classification: Exempt Full Time Union Role? No Salary Range: $90,000 - $120,000 Summary: Senior Manager of Crisis Operations has direct oversight and responsibility for Classic program operations support TrevorText, TrevorChat, and TrevorLifeline (our life-affirming crisis services programs for LGBTQ+ youth). You will oversee Crisis Operations Managers as they lead operational teams to ensure our counselors are providing the highest quality life-affirming support to our text, chat and phone users. You will manage program performance across core service KPIs, and drive impact to those KPIs by providing coaching, feedback, and development to Operations Managers to drive impact in their teams. Our crisis services operate 24/7 and Operations Managers may be expected to flex toward a non-traditional schedule that could include late nights, early mornings, and/or weekends, as needed. \n Roles and Responsibilities: Lead, develop, coach, and manage a Program Operations, including Operations Managers as they coach direct service staff, ensuring team accountability, strategic alignment, and results Oversee the day-to-day operations of a Crisis Services program, including staffing, scheduling, hiring, evaluation, training, performance management, and quality improvement Evaluate total program performance, set team improvement goals for Managers, ensure performance is tracked, assess work performance of the team and identify improvements, performance evaluations, holding staff accountable for performance expectations and delivering performance reviews and discipline Audit program metrics to monitor for quality and productivity opportunities and deliver real-time feedback toward performance improvement Identify and lead innovation initiatives to improve processes and procedures to ensure they are up-to-date and operationally efficient, liaising with other organization leaders to affect progress. Develop and facilitate training for our new and re-engaging counselors through training activities such as facilitating monitored shifts (listen-ins) and chat/text observation. Lead change initiatives and team communication strategies effectively to ensure smooth transitions and organizational alignment Collaborate with other leaders within Crisis Intervention vertical to lead continuous improvement in crisis service operations and professional development and ongoing engagement initiatives for team growth and resilience Ensure compliance with relevant policies and procedures, maintaining the highest standards of care Act as an On-Call Manager or On-Call Consult, as needed, and provide additional operational support through crisis intervention or supervisory shifts If needed, support operational contacts and workflows, complete administrative and quality assurance tasks, such as case reviews, case record audits, updates and database management If needed while supporting direct service, communicate with third parties, including law enforcement and child welfare agencies, on matters of imminent safety concerns and child abuse, when necessary as required by protocol and policies In the event of excessive crisis contact volume, take direct service crisis conversations Demonstrate fair, ethical, and equitable business practices Learn eagerly, share knowledge appropriately, and improve continuously Demonstrate successful planning and problem-solving skills, including multitasking and working well within tight timelines Work, communicate, and collaborate effectively with others Demonstrate attention to detail and accuracy in all work Demonstrate a commitment to fostering and maintaining an environment of belonging and trauma-informed culture Other relevant duties and responsibilities as assigned Minimum Qualifications: Master’s degree in social work, counseling, psychology or other related areas of study OR 6+ years experience in a crisis care setting or other relevant professional experience. License in Clinical Social Work (LiCSW) or other similar certification preferred 6+ years management experience in a crisis care / contact center setting demonstrating the ability to promote positive group dynamics, evaluate performance, set goals, ensure performance is tracked, highly preferred Proficiency in spoken and written English with strong communication and active listening skills Demonstrated knowledge and understanding of LGBTQ+ issues, including the unique challenges faced by LGBTQ+ youth Familiarity with crisis management protocols, including direct communication with third parties such as law enforcement and child welfare agencies, following protocol for situations involving safety concerns and mandatory reporting requirements Experience with administrative and quality assurance tasks, including case reviews, audits, updates, and database management to maintain high operational standards Demonstrated commitment to staff wellness, with a trauma-informed approach, recognizing and addressing the unique challenges and stressors that employees face in crisis intervention work Strong resilience and adaptability in handling crisis situations, with the ability to remain calm and provide effective support during challenging circumstances A quiet, private work environment with high-speed dedicated broadband internet access (minimum 10Mb down/5Mb up) \n $90,000 - $120,000 a year \n Why Trevor? Join a mission-driven organization where your work makes a real impact on the lives of LGBTQ+ young people—every single day. Outstanding benefits, including: - Comprehensive health coverage, including plans that support various gender affirmation care needs - Mental health resources, with access to virtual care and a variety of in and out of network options for support - 403(b) retirement plan with a 3% employer match, vesting over three years - Generous paid time off and company holidays to rest and recharge - Employee Assistance Program (EAP) offering confidential emotional support, work-life solutions, financial and legal guidance, and online resources - Remote work flexibility from anywhere in the continental U.S., Alaska, or Hawaii- with provided technology, a home office setup reimbursement, and a monthly internet reimbursement The Trevor Project provides equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law or policy. The Trevor Project complies with all applicable laws regarding equal opportunity in employment. The Trevor Project is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, please submit a request here. Please do not disclose medical information in this form–this information will be viewed only by our benefits team and will remain secure. This form is only for those requiring a reasonable accommodation to participate in the job application or interview process. This form is not an application - you must still apply through The Trevor Project careers website.