The Straits Network

Coordinate expert payment issue resolution, manage expert inquiries and onboarding, collaborate with internal teams to ensure smooth operations and exceptional customer service. | Bachelor's degree, 10-12 months experience in customer support or operations, proficiency with basic technical tools, strong interpersonal and multitasking skills, excellent English and Mandarin communication. | Operations Support Analyst Lynk is the best place to seek, build and share credible human expertise. We power the new knowledge economy. Our Knowledge-as-a-Service platform unlocks the insights, experience and expertise of experts from around the world, helping people and companies make informed decisions. Our customers include Fortune 500 companies, leading investment houses, global family offices, top professional services firms, governments and other organizations. As an Operations Support Analyst, you will be one of the primary building blocks of our company. Operations Support Associates help facilitate smooth interactions between our clients and our experts and assist with any support required during the lifecycle of these interactions. This is a fast-paced role wherein you will be coordinating with various senior stakeholders on a daily basis via mediums like phone, email, chat etc. You will be thinking on your feet to provide the best possible solutions to common and complex situations. You will need effective communication, problem solving and collaboration skills to help ensure that queries are resolved effectively. The Associate will work closely with our CS, Finance, and Tech team to troubleshoot issues and ensure a smooth experience for our experts. What You'll Do • Resolve expert payment issues quickly and effectively, collaborating with the Client Solutions team to ensure effective and timely solutions while managing competing priorities • Work with Finance to ensure timely, accurate payments, managing documentation and categorization with a focus on detail and deadlines • Keep experts updated on payment status, adapting to changing priorities and handling multiple inquiries efficiently • Track and manage expert inquiries through Zendesk, responding promptly and professionally while staying flexible to workload fluctuations • Assist with expert registration and onboarding, ensuring a smooth process while adjusting to new procedures when necessary • Follow internal SOPs, making updates as required based on changes in processes or regulations • Deliver exceptional customer service by staying composed in stressful situations, prioritizing tasks effectively, and ensuring professionalism in all communications What Expertise You'll Add To The Team • Bachelor's degree with relevant experience in client support or related fields • 1012 months of experience in Customer Support, Operations, Service Delivery, or related functions • Ability to multitask, set priorities and manage time effectively • Knowledge of basic technical skills like Mac OSX, Office Suite, Zendesk, MS Office and other project management tools. • Ardent learner with an attitude of constantly improving oneself • Self-motivated, disciplined, with strong interpersonal skills • Able to build good relationships with external and internal stakeholders • Strong passion for business and enthusiastic about taking part in shaping LYNK's growth • Able to work independently, delivering results efficiently in a fast-paced startup environment • Proven ability to stay composed under pressure, delivering high-quality results while managing workload effectively • Excellent command in spoken and written English and Mandarin. • Team players who thrive in uncertainty and like to "make things happen"! What We Commit To You • Competitive remuneration package in a rapidly-expanding growth stage global company • Cross-functional exposure and responsibility and enhanced bonus framework • Work in a collaborative, co-creation hub • An environment that respects diversity and inclusion • Global exposure with the opportunity to work around the globe with our international clients and growing number of offices (Hong Kong, Shanghai, Singapore, Mumbai, Hyderabad, Ho Chi Minh and Toronto) Notes: - LYNK employees are prohibited from trading Restricted Securities (defined as any security whose performance is linked to a single company) for any Personal Trading Account. - All future new joiners are required to undergo a background check. - All Analyst roles begin with a 3-month internship, leading to a direct full-time transition based on performance. The Straits Network