The Phillip Charles Group

Oversee call center operations, manage staff, and improve service processes. | Requires 6-8 years supervisory experience in a call center, strong communication skills, and customer troubleshooting experience. | DIRECT HIRE OPPORTUNITY!! The Phillip Charles Group has been servicing the local Metro Detroit area for the past 30 years and has built incredibly strong partnerships with our clients, candidates, and employees. Our current client of 16 years is looking for a strong Call Center Manager for a Direct Hire opportunity in their Taylor, Mi. location. Call Center Manager Responsibilities: • Oversees planning and execution of service-related projects, coordinating with internal teams and external partners to ensure smooth operations. • Manages day-to-day contact center activities, including performance monitoring, issue resolution, staffing, training, and process improvements. • Utilizes various company systems and resources to address complex inquiries, support project launches, and provide guidance on recurring or escalated issues. • Prepares regular updates and reports, contributes to policy and workflow enhancements, and maintains up-to-date knowledge of ongoing programs. • Supports team coverage needs, follows workplace standards, and performs additional assigned duties as required. Some flexibility in schedule and work location may be necessary. Salary based on experience, $85-$90K The Phillip Charles Group offers Direct Deposit or Pay Card for weekly payroll, 6 paid holidays, 401K benefits, and ACA compliant medical insurance are also available. The Phillip Charles Group is your advocate whether you are a seasoned veteran or a new grad still trying to determine your career path. We know how stressful and time-consuming finding the right job can be. We make it less stressful. Call Center Manager Requirements: • Minimum high school diploma, GED, or equivalent required. Associates degree desired. • Needs to have 6-8 years’ experience in a supervisory position in a call center environment. • Strong written and verbal communication, organizational, and problem-solving skills are essential. • Strong customer service skills and experience troubleshooting. • Previous experience training and supporting customers. Interested and qualified candidates for the opening should submit their resume for immediate consideration. Resumes will be reviewed as quickly as possible and qualified applicants will be contacted to set up an interview