The Newberry Group

Provide daily application sustainment and production support ensuring high availability and performance of client systems. | Bachelor's degree or equivalent with 2-4 years enterprise application support experience and strong troubleshooting skills. | Who We Are… Newberry Group is a performance-driven government services and solutions firm that provides security compliance, program governance, consulting, and customized solutions for public sector clients nationwide. The strength of our company is a direct reflection of our highly skilled and talented workforce. Job Summary We are seeking a motivated and detail-oriented Applications Support Engineer to support the Application Sustainment and Production Support Operations team within the Rural Development mission area at the Department of Agriculture (USDA). The ideal candidate will have 2–4 years of hands-on experience supporting enterprise applications, troubleshooting production issues, and ensuring the stability and reliability of business-critical systems. This role is perfect for someone who thrives in fast paced environments, enjoys problem-solving, and is committed to delivering high quality support. Location This is a full-time telecommuting role. The applicant must reside in the United States and be eligible to obtain a Public Trust clearance. Responsibilities and Duties Provide day‑to‑day application sustainment and production support for client systems, ensuring high availability and performance. Monitor application performance, logs, and alerts; identify and resolve issues proactively. Respond to and troubleshoot incidents, service requests, and problem tickets within established SLAs. Collaborate with developers, operations, and infrastructure teams to diagnose root causes and implement long‑term fixes. Support deployments, configuration updates, and routine maintenance activities across multiple environments (DEV, TEST, STAGE, PROD). Assist in validating application functionality after deployments or system changes. Document technical procedures, support guides, troubleshooting steps, and known issues. Participate in on‑call rotation for critical production issues as needed. Support continuous improvement efforts by identifying opportunities to streamline processes and enhance operational efficiency. Ensure that tickets, changes, and documentation comply with organizational standards and production control processes. Basic Qualifications and Skills Required Bachelor's degree in Computer Science, Information Systems, Engineering, or related field; or equivalent experience. 2–4 years of experience providing application support, production support, or application sustainment in an enterprise environment. Strong troubleshooting skills with the ability to analyze logs, reproduce issues, and isolate root causes. Experience supporting applications running on Windows and/or Linux environments. Familiarity with ITSM tools for incident, problem, and change management. Basic understanding of SQL for querying and analyzing data in support of issue resolution. Ability to read and interpret application logs, error messages, and system diagnostics. Solid communication skills with the ability to interact with both technical and nontechnical users. Strong organizational skills and the ability to prioritize competing demands. Preferred Qualifications and Skills (not mandatory) Experience with API integrations, web services, or middleware technologies. Exposure to cloud-based platforms (AWS, Azure, Salesforce, etc.). Familiarity with CI/CD pipelines or DevOps environments. Basic scripting experience (PowerShell, Bash, or Python). Understanding of Agile or ITIL-aligned practices. Benefits and Perks In addition to competitive wages, Newberry Group offers an outstanding benefit package. This includes medical coverage with three plan options, dental and vision coverage, personal time off, paid holidays, paid parental leave, telecommuting if available, retirement savings accounts (Pre-Tax and Roth), flexible and dependent care savings accounts, life insurance, long and short-term disability coverage, tuition and training reimbursement, employee assistance program, and more. The Newberry Group, Inc. is an Equal Opportunity Employer – EEO/AA/Disability/Veterans.

Develop and maintain enterprise-grade Power BI dashboards for reporting and integrate AI/ML models for predictive analytics. Collaborate with agency departments to transform datasets into actionable visuals and ensure compliance with government data protocols. | Candidates must have a Bachelor's or Master's degree in a related field and at least 7 years of relevant experience. Proven expertise in Power BI development and strong SQL skills are essential, along with the ability to communicate technical outputs to non-technical audiences. | Who We Are… Today’s leading government agencies are putting their trust in Newberry Group, and for good reason. Newberry brings strength to our clients, from the inside out through: client intimacy and superior quality, presence and accountability in our relationships, and integrity and innovation at the forefront of everything we do. Newberry Group is a professional services firm, providing information security compliance, governance, program/project management, and mission critical project-based consulting to public sector clients nationwide. Job Summary Newberry Group seeks a Sr. Power BI Developer with a strong foundation in AI technologies to lead the development of advanced data visualization tools and automated analytics for a government agency. This role drives data transparency, performance monitoring, and predictive insight delivery across the agency. Location Remote/CONUS – must be a US Citizen and able to hold a Public Trust clearance Key Responsibilities Develop, optimize, and maintain enterprise-grade Power BI dashboards for operational and strategic reporting Integrate AI/ML models into Power BI to support predictive analytics, trend detection, and resource optimization Collaborate with agency departments to capture requirements and transform public-sector datasets into actionable visuals Build and manage semantic models using DAX, Power Query, and SQL in secure cloud environments (e.g., Azure Gov) Use Python, R, or Azure ML to process and embed AI model outputs in BI reports Ensure full compliance with government data protocols including Section 508 accessibility, FISMA, and FedRAMP standards Lead code reviews, documentation efforts, and performance tuning of BI solutions Mentor junior developers and build internal capacity in Power BI and AI-powered analytics Required Qualifications Bachelor’s or Master’s degree in Computer Science, Data Analytics, Public Administration, or related field At least 7 years of experience in the area of responsibilities above Proven expertise in Power BI development including complex DAX and data modeling Experience embedding AI/ML outputs into dashboards using Python, Azure ML, or Cognitive Services Strong SQL skills and familiarity with structured/unstructured government datasets Knowledge of cloud architecture (Azure preferred) and data lake environments Understanding of federal IT security frameworks and reporting mandates Ability to translate technical outputs into clear, mission-driven insights for non-technical audiences Preferred Background Experience supporting federal, state, or municipal agencies Microsoft certifications in Power BI, Azure AI Engineer, or Power Platform Benefits and Perks In addition to competitive wages, Newberry Group offers an outstanding benefits package. This includes medical coverage with three plan options, dental and vision coverage, personal time off, paid holidays, paid parental leave, telecommuting if available, retirement savings accounts (Pre-Tax and Roth), flexible and dependent care savings accounts, life insurance, long and short-term disability coverage, tuition and training reimbursement, employee assistance program, and more. The Newberry Group, Inc. is an Equal Opportunity Employer – EEO/AA/Disability/Veterans.