The J.G. Wentworth Company

As a Remote Debt Specialist, you will acquire new customers through prospecting and manage existing inquiries. You will analyze client portfolios to determine strategies for achieving financial freedom. | Candidates should have at least 1 year of experience as a Debt Specialist and possess strong communication skills. A competitive and motivated personality is essential for success in this role. | Overview REMOTE DEBT SPECIALIST Are you looking for a Debt Specialist opportunity that offers the most competitive compensation plan in the industry? Looking to have an uncapped earning potential reaching over $100K to upwards of $200K or more? Is a successful and rewarding career with a company that offers growth and ongoing training, something that interests you? Do you prefer to work in a sales environment that is 100% remote? Come join us at JG Wentworth, we are looking for Remote Debt Specialists who will take a consultative approach to assisting our customers with their unsecured debt. Our mission is to help them achieve financial freedom and meet their goals, in this role you will be helping them to get there. The Ideal candidate will have a strong personality, sense of individuality, and a fervent drive and determination to help others. Responsibilities As a Remote Debt Specialist with JG Wentworth you will… Successfully acquire new customers through prospecting efforts and by fielding new inbound inquiries Engage customers from our existing database through various channels (phone, email, SMS, etc.) Work and collaborate with members of cross-department team to manage active, in-process business and provide exceptional, responsive customer service Analyze client portfolios to determine the best strategy to help clients achieve financial freedom as quickly as possible Responsible for achieving monthly KPIs set by management We offer… Uncapped Income Potential Competitive compensation package Awards for reaching production targets Ongoing sales training Accelerated Growth Opportunity Full Medical/Vision/Dental Benefits 401K with Company Match 15 Days PTO Paid Vacations & Holidays An Unmatched Company Culture Gym Membership Reimbursement Employee Referral Bonuses Qualifications Qualifications & Skills 1+ years experience as a Debt Specialist/Debt Resolution Specialist Strong business acumen and professionalism Excellent verbal and written communication High energy, competitive, passionate, and motivated to be #1 Ability to thrive in a fast-paced environment Effective communicator & listener Displays empathy, understanding & relatability Strong problem-solving skills and detail oriented Can work independently and with a team Compensation: $40,000- $200,000+ (Base + Commission with additional earning potential) J.G. Wentworth was founded in 1991 and has built a nationally recognized financial services brand based, in part, due to our 877 Cash Now television commercials, which have become a part of American pop culture. But we are more than a jingle. J.G. Wentworth has grown to become the leader in Structured Settlement payments, Annuity purchasing, and most recently Debt Resolution. We have expanded our services to meet the unique needs of consumers. Our mission is for our customers to achieve financial freedom and meet their goals. We are… A+ rated from the Better Business Bureau IAPDA Certified An accredited member of the AFCC as well as the Chamber of Commerce for Greater Philadelphia. IES Premier Sales Employer Award Winner of 2020, 2021, and 2022 Awarded by American Association of Inside Sales Professional (AA-ISP) for our unmatched Coaching Program Start building your career with J.G. Wentworth today! J.G. Wentworth is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. J.G. Wentworth makes hiring decisions based solely on qualifications, merit, and business needs at the time. #jgsls

Customer Service Representatives provide the highest level of service to clients in a debt resolution program. They resolve client questions and concerns promptly while maintaining high levels of satisfaction and retention. | A high school diploma or equivalent is required, along with at least one year of customer service experience. Call center experience is preferred, and fluency in Spanish is a plus. | Overview Customer Service Representative Schedule: Remote (TX & FL applicants only) This position offers a fast-paced, high energy call center environment for those looking to make a positive impact on people’s lives. Our Customer Service Representatives are the primary point of contact for clients enrolled in our debt resolution program. Throughout the process our clients have questions or problems that need quick, confident answers and solutions from an expert in the business. Every aspect of the position centers on providing a great customer experience and maintaining high levels of satisfaction and retention. Responsibilities Work as part of the Client Services Team providing the highest level of customer service and deliver on retention goals. Ensure all client questions and concerns are resolved promptly, professionally and thoroughly. Build rapport and trust with clients through open and transparent communication via phone and email. Use our CRM to manage client accounts and document client discussions with detail and clarity. Assist with reviewing enrollment information to ensure the client’s success in completing the program and other key retention activity throughout the program. Take and manage escalation calls with courtesy and professionalism. Work hand in hand with other supporting departments to ensure our client’s success in the program. Qualifications Highschool diploma or equivalent and 1 year of call center experience preferred but not required. ***Fluent in Spanish a plus 1 year Customer Service experience required, call center experience preferred. Reliable Internet Speeds Required A positive attitude, team player, and empathy to hardship Strong multitasking, time management and organizational skills Ability to communicate clearly and professionally both verbally and in writing. Experience working in an administrative or customer service capacity. Financial services especially banking, personal loans & credit card experience a plus Previous Debt Settlement experience is a HUGE plus! A strong work ethic, and willingness to work a flexible schedule as needed. Proficient in Word, Excel & Outlook The skills mentioned above only describe the essential job functions and are not intended to be a complete list of all duties and responsibilities. All job functions must be performed in accordance with The J.G. Wentworth Company policies and procedures. Compensation: $35,000- 40,000 includes monthly bonus potential Customer Service Representative Benefits: Full Medical/Vision/Dental Benefits 401K with Company Match 15 Days PTO Paid Vacations & Holidays An Unmatched Company Culture Employee Referral Bonuses Start building your career with J.G. Wentworth today! J.G. Wentworth is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. J.G. Wentworth makes hiring decisions based solely on qualifications, merit, and business needs at the time.