The Inn at Gig Harbor

Greet guests, manage bookings and accounts, handle inquiries and complaints, and coordinate with housekeeping to ensure room readiness. | High school diploma or equivalent, 1 year hospitality experience preferred, proficiency in Microsoft Office and reservation systems, strong interpersonal and customer service skills. | We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Compensation: $18 - $19 hourly Responsibilities: • Bookkeeping: keep accurate records of all hotel guest account information • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information • Field customer complaints when necessary • Work with the housekeeping staff to ensure rooms are ready for new guests Qualifications: • Must have graduated high school, received a GED or equivalent • Working knowledge of Microsoft Office and reservation management systems • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred • Displays impeccable interpersonal, time management, organizational skills, and customer service skills • Comfortable taking telephone calls and mitigating stressful situations About Company The Inn at Gig Harbor brings a cozy and relaxing ambiance and outstanding service, combined with the adventurous style of the Pacific Northwest. The Inn’s premier location positions you just 10 minutes from waterfront dining, harbor activities, and the Gateway to the Olympic Peninsula. This quaint, mile-long harbor town blends water, arts, nature, history, food, and spirits in a way that will make you never want to leave.