The Hillman Group, Inc.

Leading product development, planning, and lifecycle management across a portfolio, with a focus on consumer product lines. | Bachelor's degree in marketing or related field, 10+ years managing consumer product lines or retail distribution channels, proficiency in Microsoft Office, experience in developing engineered products and consumer-focused packaging. | At Hillman, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage as well as short-term and long-term disability. Financial benefits include 401(k), education assistance, Military Leave Pay, stock purchase and company-paid life insurance. Paid time off benefits include parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see our Benefits Showcase. Job Summary The Senior Product Manager is responsible for leading product development, planning, and lifecycle management across the portfolio. This includes evaluating and prioritizing new product and customer requirements, defining performance specifications, and developing merchandising and POP solutions. The role partners closely with Engineering, Operations, and Sales to ensure products meet revenue targets, customer expectations, and overall business goals. Additionally, the Senior Product Manager will oversee key product categories including, but not limited to, residential keys, office keys, and key fobs. The role drives market research and merchandising strategies to increase adoption and align with consumer trends. Serving as the primary point of contact across the business, this position also supports sales channels during product line reviews, business reviews, and trade shows. Essential Job Functions* 1. New Product Development Drive product innovation through the Project Management Office (PMO), leading cross‑functional teams from concept through commercialization. Partner with Engineering, Design (internal and external), Sales, Marketing, and Licensors to guide product design, development, and launch activities. Research, develop, and test merchandising and product strategies to enhance consumer engagement and market relevance. Manage full lifecycle execution for new products and machines, from initial concept through end‑of‑life planning. 2. Product Leadership Monitor product line performance, identify improvement opportunities, and drive strategic enhancements aligned with business goals. 3. Roadmap Ownership Develop, maintain, and communicate a comprehensive roadmap outlining the strategic vision, milestones, and evolution of all machine‑based product with a focus on traditional keys, ensuring alignment with corporate objectives and market needs. 4. Product Line Development Forecast, implement, and monitor new and existing product lines to maximize revenue, margin, and overall business performance. Support collaborative product development through ongoing coordination with cross‑functional stakeholders. Partner on planogram creation tailored to multiple retail channels and partners. 5. Channel Support Support Sales and Channel teams by contributing to customer presentations, line reviews, and new program opportunities with a focus on promotional and merchandising initiatives. Provide timely communication, issue resolution, and product expertise to Sales and Support teams across the retail network. 6. Market Plan Development & Management Analyze revenue, margin, and market trends to identify growth opportunities and guide strategic decision‑making. Develop customer‑aligned promotional strategies to drive category performance and strengthen retailer partnerships. 7. Channel Revitalization Collaborate with cross‑functional partners to refresh and strengthen channel strategies, enhancing product visibility, consumer engagement, and overall retail presence. Rebuild and strengthen customer relationships within the traditional specialty retail channel to drive engagement and long‑term growth. * This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. Employees are expected and encouraged to participate in safety and health program activities including immediately reporting hazards, immediately reporting unsafe work practices and incidents to supervisors, wearing required personal protective equipment, and participating in and supporting safety committee activities. Education & Experience Bachelor’s degree in marketing or related area preferred or 5 years equivalent experience Ten years’ experience managing consumer product lines, retail distribution channels or related business analysis preferred Proficient in Microsoft office software systems. Advanced Excel & Power Point required; Microsoft Project/Teams/Agile and Oracle experience preferred Experience in developing engineered products with internal and external R&D resources preferred Experience in developing consumer-focused product packaging, pricing, positioning, messaging and collateral, demos, presentations, and other sales tools Competencies – Knowledge, Skills, and Abilities Analytical background preferred for managing pricing and project management tools Excellent organizational and planning skills; able to multi-task and meet deadlines Ability to travel as required Problem Solving - Identifies and analyzes problems; weighs relevance and accuracy of information; evaluates and generates alternative solutions; makes recommendations Resilience - Positively impacts the team and the organization by dealing effectively with pressure; remains optimistic and recovers quickly from setbacks Leadership - Shows a high degree of personal integrity, honesty and ethical behavior; respects & protects confidential information; holds self-accountable for results Continual Learning - Assesses and recognizes own strengths and weaknesses; pursues self-development Organizational Awareness- Makes decisions, and performs in a manner which is aligned with the organization's mission, vision, and values Planning and Results Orientation- Balances customer requests with organization capabilities and resources Identifies opportunities to improve work processes Supports others in completing tasks and improving overall effectiveness Contributes to setting work priorities and direction Identifies in advance when intended results may not be achieved Participates in development of project plans Customer Focus- Makes decisions based on organizational goals Uses knowledge about the customer to inform decision making, and problem solving Strives to provide additional value to the customer experience Actively solicits customer feedback in order improve business relationship Suggests ways to improve the customer experience Collaborates with colleagues to deliver high quality service Work Environment and Physical Demands Work Environment Office: Office setting. Seldom exposed to fumes or airborne particles. Loud working environment of the shop area. Functional vision and hearing required. Physical Demands Office: Sedentary. The Hillman Group is an Equal Employment Opportunity and Affirmative Action Employer and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, protected veteran or military status, genetic information, citizenship status, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Lead strategic initiatives, manage product lifecycle, and coordinate cross-functional teams to drive growth and operational efficiency. | Requires 6-8 years in program management or strategic operations, with experience in kiosk or retail manufacturing environments, and strong analytical and leadership skills. | At Hillman, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage as well as short-term and long-term disability. Financial benefits include 401(k), education assistance, Military Leave Pay, stock purchase and company-paid life insurance. Paid time off benefits include parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see our Benefits Showcase. Job Summary The Senior Manager, Product & Program Management- Automotive Key Solutions is a strategic leader responsible for driving high-impact initiatives that align customer needs, product strategies, and organizational goals. This role integrates program management, portfolio optimization, and cross-functional leadership to accelerate growth, improve operational efficiency, and strengthen market positioning. Acting as the central link between Product, Operations, Engineering, Marketing, Finance, Retail, and Executive Leadership, you will transform insights into actionable plans that deliver measurable results. A key focus of this role is expanding and optimizing our auto key and instant key duplication programs, ensuring seamless customer experiences and driving kiosk-based sales growth. Essential Job Functions * Strategic Planning & Execution Develop and execute multi-phase strategic programs that deliver measurable business outcomes. Translate executive objectives into structured roadmaps, milestones, KPIs, and accountability frameworks. Identify opportunities for operational improvements across products, services, and workflows. Portfolio & Product Management Lead product lifecycle management, ensuring portfolio health and executing item rationalization. Manage end-of-life processes, including liquidation strategies. Drive value engineering initiatives to improve profitability of existing items. Adapt existing products (packaging, quantity, artwork) and coordinate design support for new opportunities. Oversee auto key and instant duplication product lines, ensuring innovation and operational excellence. Cross-Functional Leadership Serve as the connective tissue between Engineering, Product, Finance, Marketing, Sales, and Operations. Facilitate alignment meetings, executive updates, and decision-making forums. Build trusted partnerships with internal teams and external vendors. Program Delivery & Governance Oversee timelines, budgets, resource allocations, and risk mitigation plans. Implement consistent governance through reporting, dashboards, and communication cadence. Resolve program blockers quickly and effectively. Business Analysis & Insights Conduct market assessments, business case development, ROI modeling, and scenario planning. Monitor competitive intelligence and category trends. Define and track success metrics; provide transparent, data-driven updates to leadership. Sales Enablement Develop compelling category and product propositions that drive profitable growth. Support promotional item strategies and kiosk sales initiatives. Collaborate with channel teams to ensure pricing consistency and POS-driving actions. Change Management & Rollout Create rollout strategies, training plans, and communication frameworks for new programs. Ensure successful adoption across all organizational levels. *This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Employees are expected and encouraged to participate in safety and health program activities including immediately reporting hazards, immediately reporting unsafe work practices and incidents to supervisors, wearing required personal protective equipment, and participating in and supporting safety committee activities. Education & Experience Bachelor’s degree in Business, Marketing, Engineering, or related field; MBA preferred. 6–8 years of experience in program management, portfolio management, or strategic operations. Kiosk product experience; retail or manufacturing experience preferred. Proven track record managing complex, multi-stakeholder programs end-to-end. Strong analytical skills with experience in financial modeling and KPI definition. Excellent communication, executive presence, and stakeholder management. Proficiency in project management tools (Jira, Smartsheet, Asana, MS Project). Ability to travel up to 50% Competencies – Knowledge, Skills and Abilities Strategic thinking & business acumen Cross-functional leadership Executive communication Problem-solving & decision-making Process optimization Change management Results orientation Creative storytelling and presentation skills Operational Equipment N/A Work Environment and Physical Demands Work Environment Office: Office setting. Seldom exposed to fumes or airborne particles. Loud working environment of the shop area. Functional vision and hearing required. Physical Demands Office: Sedentary. The Hillman Group is an Equal Employment Opportunity and Affirmative Action Employer and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, protected veteran or military status, genetic information, citizenship status, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Leading operational turnarounds, optimizing performance, and managing cross-functional teams in aerospace and defense sectors. | Extensive senior leadership experience, operational expertise, and a background in managing complex programs, but lacking specific sales enablement, training, or hardware support experience. | At Hillman, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage as well as short-term and long-term disability. Financial benefits include 401(k), education assistance, Military Leave Pay, stock purchase and company-paid life insurance. Paid time off benefits include parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see our Benefits Showcase. Job Summary We are seeking a dynamic and strategic Learning and Development Program Manager to drive the performance, engagement, and development of our field sales teams and customer-facing programs. This high impact role serves as a bridge between frontline execution and strategic learning initiatives, equipping field teams, store associates, and sales representatives with the tools, skills, and knowledge they need to excel. A key part of this role will be delivering and optimizing training and sales enablement initiatives related to our key duplication kiosk solutions, including traditional keys and advanced automotive key and key fobs. You will design and deliver training programs, coach sales talent, lead onboarding efforts, and implement learning strategies that are aligned with our core business objectives. This is an exciting opportunity for a hands-on leader with a passion for adult learning, customer success, and sales enablement to shape learning experiences that directly influence customer engagement, revenue growth, and long term program adoption. This position will be located at either our Tempe AZ, Cincinnati OH, or Boulder CO office with 50% of the time dedicated to traveling. Essential Job Functions * Training, Instructional Design & eLearning Development Conduct learning needs assessments to identify skill gaps across field teams and design training strategies that improve performance and sales readiness. Develop interactive training programs using adult‑learning best practices, including instructor led workshops, blended learning paths, and self‑paced eLearning. Assist with the development of digital learning materials such as simulations, assessments, videos, scenario-based training, and performance support tools. Facilitate onboarding programs for new hires with a focus on hands‑on kiosk operations, customer interactions, and sales enablement preparedness. Provide ongoing coaching, feedback, and development planning to frontline employees and sales reps. Sales Enablement & Field Support Develop and deliver training solutions both instructor led and digital to drive adoption and sales of key duplication kiosks, including standard key and automotive key fob services. Partner closely with field sales reps, store managers, and district leaders to strengthen product knowledge, sales confidence, and customer service capabilities. Create sales focused training assets (job aids, microlearning, video demos, and eLearning modules) that support solution selling and customer engagement. Program Management & Strategy Monitor training effectiveness using data, feedback, and field insights; use findings to continuously improve training content, digital modules, and enablement programs. Collaborate with cross functional teams including Sales, Marketing, Operations, and Corporate Learning to align learning strategies with business priorities. Serve as a bridge between corporate teams and the field, ensuring training programs support company goals and sales initiatives. Communication & Relationship Building Build and maintain strong relationships with store teams, regional leaders, and cross functional partners to drive engagement and adoption of training programs. Coordinate communication with sales managers, training leads, and marketing to ensure consistent messaging across all learning and sales enablement materials. Utilize data to provide regular updates on training impact, program performance, and rollout progress to key stakeholders. Administrative & Operational Excellence Track performance and learning outcomes within CRM and learning platforms to support reporting and talent development. Support special projects, pilots, and regional launches through targeted training and sales enablement content. Stay current on products, kiosk technology, learning tools, and industry trends to ensure training programs remain relevant and effective. May manage a team of learning specialist * This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Employees are expected and encouraged to participate in safety and health program activities including immediately reporting hazards, immediately reporting unsafe work practices and incidents to supervisors, wearing required personal protective equipment, and participating in and supporting safety committee activities. Education & Experience 3–7 years of experience in sales, field enablement, training, or learning & development. Experience supporting or training on hardware or technical retail solutions, preferably including key duplication kiosks (mechanical and/or automotive). Competencies – Knowledge, Skills and Abilities Proven ability to design and facilitate adult learning programs in field-based or customer-facing environments. Strong communication, presentation, and coaching skills with a focus on practical learning application. Data driven mindset with the ability to assess training effectiveness and optimize learning strategies. Comfortable traveling up to 50% of the time across store and district locations. Proficient in Microsoft Office Suite (especially Excel); preferred experience with Salesforce, Power BI, or similar platforms. Knowledge of sales enablement platforms, learning management systems (LMS), and content creation tools. Experience with a variety of AI tools The Hillman Group is an Equal Employment Opportunity and Affirmative Action Employer and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, protected veteran or military status, genetic information, citizenship status, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.