The Escape Game

Providing excellent guest experiences by engaging with guests, managing reservations, and maintaining a fun, welcoming environment. | No specific technical skills or experience requirements are listed, suitable for entry-level hospitality roles. | We are located in Mall of America. Guest Experience Specialists are world-class hospitality experts who are genuinely delighted to anticipate each individual guest's needs, enthusiastically serve them, and do whatever it takes to make their day. A GES is the ambassador of The Escape Game experience. They take responsibility for the energy in the room by making our lobby feel fun, upbeat, and inviting. Responsibilities: • Embodying our mission, vision, and values during every shift • Using TEG's Party Host Practices • Prepare the party venue • Connect with guests • Keep the energy high • Customize the experience • Make sure everyone leaves happy • Using TEG's Hospitality Habits • Courtesy • Cleanliness • Communication • Enthusiastically explaining our games and efficiently guiding interactions in the lobby by: • Checking in guests • Coordinating game start times with Team Leader • Answering the phone • Accurately booking reservations • Connecting with every single guest by maintaining open and welcoming body language and asking open-ended questions to encourage fun, friendly conversation with guests • Making groups of 2-50 feel welcome, cared for, and excited for their game • Using TEG's Steps for Creating TEG Fans • Extend the invite • Keep the party going • Encourage party favors • Immediately and graciously resolving service failures