testRigor

The VP of Customer Success is responsible for ensuring customer success and achieving their goals. Key metrics include maintaining and increasing Net Revenue Retention (NRR). | Candidates should have experience as a VP of Customer Success and a proven track record of increasing NRR. A data-driven approach and experience with technical customers are essential. | About testRigor testRigor is an Inc 5000 fastest growing YC company which is listed on enables manual testers with the help of generative AI to not only build automation for their own manual tests but also generate code that matches those tests for enterprise projects. It is used by 70,000+ companies including Burger King, Cisco, Sheetz, etc. Role Overview This is the most important role in the company responsible for the success of our customers. Helping our customers achieve their goals, understand the value of the product and its limitations, and explain how the product can help the broader company, are the main responsibilities. The main metric is NRR. We must figure out a way to keep NRR>101 and keep growing it consistently. Responsibilities Increase NRR Setup clear metrics, reporting and framework for data-driven decision making Setup processes within the team and the company to get everything organized and moving smooth and fast Pick and manage the right tools for the job and drive other teams to get their part in them Manage small but quickly growing team of CSMs Experience increasing NRR Experience as VP of Customer Success in a previous company Experience building processes and metrics from scratch Data-driven approach to improvement Experience working with technical customers like Engineering or QA All other things that VP of CS must do Equity Upside: Join us in an extremely fast growing AI startup with a sizable equity stake. Impact: The opportunity to be a foundational leader and directly influence all the aspects of the company and have full green light on your initiatives. Top Company: Inc 5000 fastest growing company. We are backed by top-tier VCs in Silicon Valley including YCombinator. Values: We value speed, data-driven decisions, fun, and making the future better.

| Role Title: VP of Customer Success Reporting to: CEO Location: USA or Canada, Remote About testRigor testRigor is an Inc 5000 fastest growing company which is listed on enables manual testers with the help of generative AI to not only build automation for their own manual tests but also generate code that matches those tests for enterprise projects. It is used by 70,000+ companies including Burger King, Cisco, Sheetz, etc. Role Overview This is the most important role in the company responsible for the success of our customers. Helping our customers achieve their goals, understand the value of the product and its limitations, and explain how the product can help the broader company, are the main responsibilities. The main metric is NRR. We must figure out a way to keep NRR>101 and keep growing it consistently. Responsibilities Increase NRR Setup clear metrics, reporting and framework for data-driven decision making Setup processes within the team and the company to get everything organized and moving smooth and fast Pick and manage the right tools for the job and drive other teams to get their part in them Manage small but quickly growing team of CSMs Requirements Experience increasing NRR Experience as VP of Customer Success in a previous company Experience building processes and metrics from scratch Data-driven approach to improvement All other things that VP of CS must do What’s in it for you? Equity Upside: Join us in an extremely fast growing AI startup with a sizable equity stake. Impact: The opportunity to be a foundational leader and directly influence all the aspects of the company and have full green light on your initiatives. Top Company: Inc 5000 fastest growing company. Values: We value speed, data-driven decisions, fun, and making the future better.

Lead customer success to increase net revenue retention, establish metrics and processes, manage a growing team, and drive cross-team collaboration. | VP-level experience in customer success with proven NRR growth, process and metrics development, and strong data-driven leadership skills. | Role Title: VP of Customer Success Reporting to: CEO Location: USA or Canada, Remote About testRigor testRigor is an Inc 5000 fastest growing company which is listed on enables manual testers with the help of generative AI to not only build automation for their own manual tests but also generate code that matches those tests for enterprise projects. It is used by 70,000+ companies including Burger King, Cisco, Sheetz, etc. Role Overview This is the most important role in the company responsible for the success of our customers. Helping our customers achieve their goals, understand the value of the product and its limitations, and explain how the product can help the broader company, are the main responsibilities. The main metric is NRR. We must figure out a way to keep NRR>101 and keep growing it consistently. Responsibilities • Increase NRR • Setup clear metrics, reporting and framework for data-driven decision making • Setup processes within the team and the company to get everything organized and moving smooth and fast • Pick and manage the right tools for the job and drive other teams to get their part in them • Manage small but quickly growing team of CSMs Requirements • Experience increasing NRR • Experience as VP of Customer Success in a previous company • Experience building processes and metrics from scratch • Data-driven approach to improvement • All other things that VP of CS must do What’s in it for you? • Equity Upside: Join us in an extremely fast growing AI startup with a sizable equity stake. • Impact: The opportunity to be a foundational leader and directly influence all the aspects of the company and have full green light on your initiatives. • Top Company: Inc 5000 fastest growing company. • Values: We value speed, data-driven decisions, fun, and making the future better.