TaxSlayer

Respond to customer inquiries via phone and chat, provide accurate product information, troubleshoot issues, maintain records, and meet performance goals. | High school diploma or equivalent, previous customer service experience, strong communication and problem-solving skills, reliable internet, and a quiet workspace. | DO YOU LIVE IN THE CHARLOTTE NC AREA? THEN THIS IS JUST FOR YOU This is a remote position based in the Greater Charlotte NC area, local to our Charlotte NC office. Now Hiring: Seasonal Customer Support Representatives Remote | NC and SC Residents Only | Starting at $16.75/hr. Who We Are At TaxSlayer, we’re more than just a tax software company—we’re empowering individuals and small businesses to file their taxes online with confidence and ease. Since 1965, TaxSlayer has been revolutionizing the way people file taxes through our intuitive, user-friendly platform that guides customers step-by-step to ensure accuracy and maximize refunds. Headquartered in Augusta, GA, with a satellite office in Charlotte, NC, TaxSlayer proudly employs nearly 200 year-round team members and 300 seasonal support agents. Our people are a talented group of innovators who work collaboratively to improve our products and exceed customer expectations year after year. Are you a TaxSlayer? Job Summary We’re seeking Seasonal Customer Support Representatives for the 2025 tax season to join our remote team and deliver exceptional service to our customers during our busiest time of year. This is a work-from-home opportunity starting in January 2026. What We Offer • Competitive hourly pay starting at $16.75/hour • Paid training to set you up for success • Remote work from the comfort of your home • Opportunities for tax professionals and desktop support specialists — please let us know if that’s you Responsibilities • Respond to customer inquiries via phone and chat • Provide accurate information about products and services • Troubleshoot and resolve customer issues professionally • Maintain and update customer records • Collaborate with team members to meet customer needs • Meet performance goals for response time, satisfaction, and quality • Stay informed about company products and policies • Ensure a quiet, professional remote work environment Qualifications • High school diploma or equivalent (college degree preferred) • Previous customer service or support experience • Excellent communication and problem-solving skills • Ability to multitask in a fast-paced environment • Strong attention to detail and organizational skills • Proficiency with customer support tools and systems • Reliable internet connection (minimum 25 Mbps download / 10 Mbps upload) • A quiet, distraction-free workspace • Flexibility to work evenings, weekends, and holidays How to Apply • Complete the full application • Opt in for text messages so we can reach you quickly and easily Ready to Join the Team? If you're passionate about helping others and want to be part of a fast-paced and supportive team — apply now and get ready for a rewarding seasonal experience. Please Note As a federal contractor, TaxSlayer is responsible for ensuring employees meet any obligations set forth by the U.S. government. We will inform you of any applicable requirements as they arise. Equal Opportunity Employer TaxSlayer is an equal opportunity employer and does not discriminate on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.

Respond to customer inquiries, troubleshoot issues, and maintain records in a remote support environment. | High school diploma or equivalent, customer support experience, proficiency with support tools, reliable internet, and flexibility for varied hours. | DO YOU LIVE IN THE CHARLOTTE NC AREA? THEN THIS IS JUST FOR YOU This is a remote position based in the Greater Charlotte NC area, local to our Charlotte NC office. Now Hiring: Seasonal Customer Support Representatives Remote | NC and SC Residents Only | Starting at $16.75/hr. Who We Are At TaxSlayer, we’re more than just a tax software company—we’re empowering individuals and small businesses to file their taxes online with confidence and ease. Since 1965, TaxSlayer has been revolutionizing the way people file taxes through our intuitive, user-friendly platform that guides customers step-by-step to ensure accuracy and maximize refunds. Headquartered in Augusta, GA, with a satellite office in Charlotte, NC, TaxSlayer proudly employs nearly 200 year-round team members and 300 seasonal support agents. Our people are a talented group of innovators who work collaboratively to improve our products and exceed customer expectations year after year. Are you a TaxSlayer? Job Summary We’re seeking Seasonal Customer Support Representatives for the 2025 tax season to join our remote team and deliver exceptional service to our customers during our busiest time of year. This is a work-from-home opportunity starting in January 2026. What We Offer • Competitive hourly pay starting at $16.75/hour • Paid training to set you up for success • Remote work from the comfort of your home • Opportunities for tax professionals and desktop support specialists — please let us know if that’s you Responsibilities • Respond to customer inquiries via phone and chat • Provide accurate information about products and services • Troubleshoot and resolve customer issues professionally • Maintain and update customer records • Collaborate with team members to meet customer needs • Meet performance goals for response time, satisfaction, and quality • Stay informed about company products and policies • Ensure a quiet, professional remote work environment Qualifications • High school diploma or equivalent (college degree preferred) • Previous customer service or support experience • Excellent communication and problem-solving skills • Ability to multitask in a fast-paced environment • Strong attention to detail and organizational skills • Proficiency with customer support tools and systems • Reliable internet connection (minimum 25 Mbps download / 10 Mbps upload) • A quiet, distraction-free workspace • Flexibility to work evenings, weekends, and holidays How to Apply • Complete the full application • Opt in for text messages so we can reach you quickly and easily Ready to Join the Team? If you're passionate about helping others and want to be part of a fast-paced and supportive team — apply now and get ready for a rewarding seasonal experience. Please Note As a federal contractor, TaxSlayer is responsible for ensuring employees meet any obligations set forth by the U.S. government. We will inform you of any applicable requirements as they arise. Equal Opportunity Employer TaxSlayer is an equal opportunity employer and does not discriminate on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.

Architect, develop, and maintain ASP.NET MVC web applications and services integrating Azure cloud services, SQL Server databases, and Redis caching while collaborating on CI/CD pipelines and Agile processes. | 5+ years in C#, ASP.NET MVC, RESTful APIs, SQL Server, Redis, 2+ years Azure cloud services, CI/CD with Azure DevOps, test-driven development, Agile methodologies, and strong communication skills. | Enterprise App Senior Full Stack Software Developer • **Augusta, Ga*** Work Location & Schedule This is a hybrid position based in our Augusta, GA office. Team members are expected to work on-site In Augusta, Ga office two days per week and remotely three days per week. This schedule supports collaboration while offering flexibility and work-life balance. Who we are: At TaxSlayer, we're more than just a tax software development company; we're empowering individuals and small businesses to plan for and file their tax returns online with confidence and ease. As a leading innovator in tax prep software, TaxSlayer, LLC, has been revolutionizing the way people file their taxes since 1965. Our user-friendly platform offers an intuitive interface that guides customers through the tax-filing process step by step, ensuring accuracy and maximum refunds. TaxSlayer is headquartered in Augusta, GA with a satellite office in Charlotte, NC. TaxSlayer proudly employs nearly 200 individuals year-round, plus 300 additional in-season support agents. Our employees are among the brightest, most talented group of innovators who work collaboratively to improve our products and exceed customer expectations season after season. Are you a TaxSlayer? What You'll Be Doing • Architect and develop ASP.NET MVC Web Applications, Services, and Web APIs using C# and following domain-driven design principles. • Develop, maintain, and optimize both frontend and backend code for complex solutions. • Integrate with Azure cloud services including Key Vault, Container Registry, and Storage. • Design and optimize SQL Server databases and Redis caching solutions. • Write robust unit, integration, and end-to-end tests using MSTest/xUnit. • Collaborate with DevOps on CI/CD pipelines using Azure DevOps. • Participate in code reviews and uphold high standards of code quality. • Partner with product managers and team members to translate business needs into technical solutions. • Troubleshoot and resolve complex issues across distributed systems. • Contribute to continuous improvement and innovation across the development lifecycle. Must-Have Skills & Experience Core Development (5+ years): • Expert in C#, ASP.NET MVC, and RESTful API development. • Advanced proficiency in Razor, JavaScript, JQuery, HTML, Bootstrap, and CSS. • Strong grasp of object-oriented design, design patterns, and software architecture. Database & Caching (5+ years): • Deep experience with SQL Server and relational database design. • Proficient in Redis for caching and session management. Cloud & Infrastructure (2+ years): • Experience with Azure services (Key Vault, Container Registry, Storage). • CI/CD pipeline development using Azure DevOps. Testing & Quality: • Strong background in test-driven development. • Experience with MSTest/xUnit and Moq. Collaboration & Process: • Solid understanding of Agile/Scrum methodologies. • Proficient with VSTS DevOps and version control systems. • Excellent communication and teamwork skills. • Excellent documentation skills, both for Developers and Users. • Excellent organizational and time management skills. Preferred Qualifications • Experience in financial services or tax software domains. • Familiarity with domain-driven design. • Knowledge of modern state management principles. • Experience with Playwright. • Experience with RabbitMQ for message-driven inter-service communication. Ready to Join Us? Apply today and be sure to opt in for text updates to stay connected with our recruiting team throughout the process! What We Offer At TaxSlayer, we know that our greatest strength lies in the talented individuals who drive our innovation and success. That's why we're proud to offer a competitive, comprehensive, and flexible benefits package designed to support your well-being, growth, and work-life balance. Flexible Work Options Enjoy remote and hybrid work opportunities, depending on the role and team needs. Generous Time Off Exempt salaried employees receive a robust PTO bank, plus paid holidays to recharge and refresh. Health & Wellness Coverage • Medical, Dental, and Vision insurance through Aetna and Guardian • Coverage options include: Employee Only, Employee + Spouse/Domestic Partner, Employee + Children, or Family • Access to a Wellness Program and on-site fitness facility Financial Benefits • 401(k) with a 150% match on up to 3% of your contribution • Performance-based bonuses and regular salary reviews Additional Perks • Company-paid life insurance, short-term and long-term disability • Optional critical illness and accident insurance • Education assistance to support your professional development • Company-paid parking, company store, and unlimited free coffee Please note: As a federal contractor, we are responsible to ensure our employees meet any obligations set forth by the U.S. government. We will inform you of any applicable requirements as they arise. Legal Disclaimers TaxSlayer is an equal opportunity employer and complies with all applicable laws regarding discrimination. Employment is based on qualifications, merit, and business need. This job description is not intended to be all-inclusive and may be subject to change to meet business needs.