Talkdesk

Conduct research, understand customer needs, specify solutions, deliver presentations, and support pilots and RFP responses. | B.S. in Computer Science or similar, 1-3 years in solutions engineering, healthcare industry knowledge, and strong communication skills. | Healthcare & Life Sciences Solutions Engineer The Healthcare Solutions Engineer is a strategic expert who understands the specific needs of healthcare organizations and provides business-driven consulting to both prospective and existing customers. SEs offer healthcare-centric expertise that helps our Sales team establish clear value, differentiation, and trust in our AI-powered Contact Center and CX solutions. This individual is a seasoned operator or practitioner with deep experience in healthcare environments-across providers, payers, or digital health-bringing knowledge of clinical workflows, regulatory compliance (HIPAA, HITECH), and patient engagement to every interaction. They engage throughout the entire sales lifecycle, from pre-sales engineering and technical qualification to solution architecture and post-sale expansion. The Healthcare Solutions Engineer is a recognized thought leader who confidently supports C-level discussions, accelerates deal cycles, and helps identify and expand revenue opportunities in healthcare. Key Responsibilities • Conducts research to prepare for upcoming meetings with prospects to understand their business environment, market, customers, competitors and general business challenges. • Carries out discovery conversations with customers to understand their needs and requirements for a new solution. Uncovers customer pains, learns about customer's objectives and potential needs, gathers metrics necessary for pricing and/or value discussions. Listens to the customer to gather information that can be leveraged in upcoming presentations. • Uses their in-depth knowledge of Talkdesk solutions and capabilities to specify the appropriate solution(s) for customer needs and requirements. The SE is continually learning about Talkdesk solutions to keep up with innovations and new releases of TD software. • Designs and delivers presentations to customers, on-site & virtual, showing Talkdesk's capabilities, aligned to the customer's pains and needs that were uncovered during Discovery. • Generates simple value statements illustrating the financial value of a Talkdesk solution to customers. • Assists with scoping SOWs for customer implementations as needed. • Scopes, executes and manages customer pilots and POCs. • Respond to functional and technical RFI/RFP requirements and mapping said requirements to the software solution. • Work closely with product management and engineering teams to ensure that customer feedback is incorporated into product roadmaps. • Assists with marketing and demand generation events as necessary. Core Background • B.S. Computer Science, Software Engineering, MIS or equivalent work experience. • 1-3 years as a Solutions Engineer in Software, VOIP/Telecommunications, contact centers, premise or cloud selling to Commercial or Enterprise customers. • Ability to command the attention in a room by delivering compelling presentations and demonstrations. • Good problem solving skills, including the ability to meet a business requirement with a technical solution. • Ability to communicate complex technical concepts to both technical and non-technical audiences. • Excellent presentation and communication skills, including the ability to lead technical discussions and demonstrations with customers. • Knowledge of Customer Relationship Management Software, ITSM, Data Warehousing, Business Intelligence is a plus. • Knowledge of UCaaS, CCaaS software is a plus. • Knowledge in web / scripting technologies is a plus Desirable Heath & Life Sciences Experience • Strong working knowledge of healthcare industry standards, regulations, and data handling practices including HIPAA, HITECH, and HITRUST. • Proven ability to align technology solutions to clinical, operational, and financial healthcare KPIs. • Experience in SaaS, including 2+ years supporting healthcare-specific customers. • Experience in healthcare contact centers (patient scheduling, billing, nurse triage, or CRM integrations such as Epic, Cerner, Salesforce Health Cloud, etc.). • Strong internal and external collaboration skills; proven success working with healthcare compliance, security, and IT stakeholders. • Willingness to travel 20-50% for customer and internal meetings. Pay Range (OTE): $144,000 - $235,000 Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission. Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP). Retirement Benefits: 401(k) plan Paid Time Off: Talkdesk offers an uncapped paid time off program, subject to manager approval and consistent with business needs. Paid Holidays: Talkdesk offers 14 paid holidays each year. Paid Sick Leave: Employees have uncapped paid time off, subject to manager approval and consistent with business needs. Method of Application: Apply online. Application Window: The application window is expected to close at least 10 days from the posting date. The application was posted on 11/25/2025. All questions or concerns about this posting should be directed to the Talent team at talent@talkdesk.com.

Designing and delivering healthcare-focused contact center solutions, conducting discovery, and supporting sales throughout the customer lifecycle. | Experience in healthcare environments, knowledge of healthcare regulations, and supporting healthcare-specific SaaS solutions. | At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences. We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth. At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker. Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others. Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures. Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward. Talkdesker: YOU! Healthcare & Life Sciences Solutions Engineer The Healthcare Solutions Engineer is a strategic expert who understands the specific needs of healthcare organizations and provides business-driven consulting to both prospective and existing customers. SEs offer healthcare-centric expertise that helps our Sales team establish clear value, differentiation, and trust in our AI-powered Contact Center and CX solutions. This individual is a seasoned operator or practitioner with deep experience in healthcare environments—across providers, payers, or digital health—bringing knowledge of clinical workflows, regulatory compliance (HIPAA, HITECH), and patient engagement to every interaction. They engage throughout the entire sales lifecycle, from pre-sales engineering and technical qualification to solution architecture and post-sale expansion. The Healthcare Solutions Engineer is a recognized thought leader who confidently supports C-level discussions, accelerates deal cycles, and helps identify and expand revenue opportunities in healthcare. Key Responsibilities Conducts research to prepare for upcoming meetings with prospects to understand their business environment, market, customers, competitors and general business challenges. Carries out discovery conversations with customers to understand their needs and requirements for a new solution. Uncovers customer pains, learns about customer's objectives and potential needs, gathers metrics necessary for pricing and/or value discussions. Listens to the customer to gather information that can be leveraged in upcoming presentations. Uses their in-depth knowledge of Talkdesk solutions and capabilities to specify the appropriate solution(s) for customer needs and requirements. The SE is continually learning about Talkdesk solutions to keep up with innovations and new releases of TD software. Designs and delivers presentations to customers, on-site & virtual, showing Talkdesk’s capabilities, aligned to the customer's pains and needs that were uncovered during Discovery. Generates simple value statements illustrating the financial value of a Talkdesk solution to customers. Assists with scoping SOWs for customer implementations as needed. Scopes, executes and manages customer pilots and POCs. Respond to functional and technical RFI/RFP requirements and mapping said requirements to the software solution. Work closely with product management and engineering teams to ensure that customer feedback is incorporated into product roadmaps. Assists with marketing and demand generation events as necessary. Core Background B.S. Computer Science, Software Engineering, MIS or equivalent work experience. 1-3 years as a Solutions Engineer in Software, VOIP/Telecommunications, contact centers, premise or cloud selling to Commercial or Enterprise customers. Ability to command the attention in a room by delivering compelling presentations and demonstrations. Good problem solving skills, including the ability to meet a business requirement with a technical solution. Ability to communicate complex technical concepts to both technical and non-technical audiences. Excellent presentation and communication skills, including the ability to lead technical discussions and demonstrations with customers. Knowledge of Customer Relationship Management Software, ITSM, Data Warehousing, Business Intelligence is a plus. Knowledge of UCaaS, CCaaS software is a plus. Knowledge in web / scripting technologies is a plus Desirable Heath & Life Sciences Experience Strong working knowledge of healthcare industry standards, regulations, and data handling practices including HIPAA, HITECH, and HITRUST. Proven ability to align technology solutions to clinical, operational, and financial healthcare KPIs. Experience in SaaS, including 2+ years supporting healthcare-specific customers. Experience in healthcare contact centers (patient scheduling, billing, nurse triage, or CRM integrations such as Epic, Cerner, Salesforce Health Cloud, etc.). Strong internal and external collaboration skills; proven success working with healthcare compliance, security, and IT stakeholders. Willingness to travel 20–50% for customer and internal meetings. Pay Range (OTE): $144,000 - $235,000 Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission. Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP). Retirement Benefits: 401(k) plan Paid Time Off: Talkdesk offers an uncapped paid time off program, subject to manager approval and consistent with business needs. Paid Holidays: Talkdesk offers 14 paid holidays each year. Paid Sick Leave: Employees have uncapped paid time off, subject to manager approval and consistent with business needs. Method of Application: Apply online. Application Window: The application window is expected to close at least 10 days from the posting date. The application was posted on 11/25/2025. All questions or concerns about this posting should be directed to the Talent team at talent@talkdesk.com. Work Environment and Physical Requirements: Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.) The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.

Manage and grow enterprise customer relationships, develop sales strategies, and close complex SaaS deals. | 8+ years of outside sales experience in enterprise software, with strong negotiation, communication, and strategic planning skills. | At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences. We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth. At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker. Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others. Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures. Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward. Talkdesker: YOU! Responsibilities: Responsible for new business development within large enterprise accounts and closing of opportunities within the Healthcare industry Foster and expand the company’s relationship with business units, divisions and the overall enterprise customers Create and cultivate a close relationship with strategic alliances Understand the customers’ business strategy and direction and manage a long term, sustainable business portfolio Manage the end to end sales process through engagement of appropriate resources such as Sales Engineers, Professional Services, Executives, Partners etc. Bringing innovative ideas that showcase case Talkdesk’s competitive advantage and disruptive mindset Meet and exceed quarterly and annual revenue/quota through the management and execution of the Talkdesk sales process Develop a comprehensive sales strategy and a sales plan that ensures consistent achievement of objectives over the short- and long-term for your coverage model Build lasting, meaningful relationships with other members of management, team, and prospect/customer community Build and align with the Talkdesk sales Go-to-Market plan to develop and own accountability for region’s market segmentation and targeted accounts Develop essential internal relationships to provide the support necessary to manage accounts and close deals Communicate accurate and realistic forecast information to the management team per our process and policy Communicate market reaction and needs back to headquarters in a productive manner Take an active role in solving problems, which involve other functional areas, instead of “dumping problems at the factory door” Take the lead in prioritizing the needs of customers so that engineering and other functional areas can focus on the right tasks and issues Requirements: Travel required: 50%+ Previous experience in selling Enterprise software solutions 8+ years of outside/direct sales experience carrying / exceeding quota, preferably SaaS Experience positioning through strategic value based selling Experienced in selling SaaS-based solutions, managing complex sales practices and solution-based selling to CXO, senior management and director-level individuals Analytical, with strong business acumen Flexible personality, able to adapt to surroundings Analytical and business deal-making capability, ability to ferret out opportunities, create positive relationships, find the hidden issues during due diligence, and bring the transaction to closure successfully Demonstrated track record in the planning, development, and implementation of new business activity involving leading-edge technology Proven ability to grow revenues to a substantial level and scale bookings growth and net-new customers Excellent communication and presentation skills Extensive negotiation and contract development experience Comfortable operating in a fast-paced, dynamic startup environment CCaaS knowledge is a plus BA/BS degree Pay Range (OTE): $270,000 - $320,000 Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission. Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP). Retirement Benefits: 401(k) plan Paid Time Off: Talkdesk offers an uncapped paid time off program, subject to manager approval and consistent with business needs. Paid Holidays: Talkdesk offers 14 paid holidays each year. Paid Sick Leave: Employees have uncapped paid time off, subject to manager approval and consistent with business needs. Method of Application: Apply online. Application Window: The application window is expected to close at least 10 days from the posting date. The application was posted on 11/11/2025. All questions or concerns about this posting should be directed to the Talent team at talent@talkdesk.com. Work Environment and Physical Requirements: Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.) The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.

Leading product strategy and execution for digital applications, collaborating with cross-functional teams, and managing product portfolios. | Over 10 years of experience in product management or related roles, with strong leadership, strategic, and market analysis skills. | At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences. We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth. At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker. Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others. Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures. Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward. Talkdesker: YOU! Job Summary: The Senior Director of Product Management, Digital applications is responsible for leading the strategy and execution of the company's Digital product portfolio. This role requires a deep understanding of the market, customer needs, and competitive landscape, as well as the ability to lead cross-functional teams in developing and launching innovative products that meet business objectives and drive growth. Duties and Responsibilities: Lead the product management strategy and execution for the company's Digital technologies and applications product portfolio Define and prioritize product requirements based on market and customer needs, and work closely with cross-functional teams to deliver innovative products that meet business objectives and drive growth Collaborate with sales and marketing teams to develop go-to-market strategies and ensure successful product launches Develop and maintain a deep understanding of market trends, challenges, and opportunities, and make recommendations for new product development and enhancements to existing products Lead and manage a team of product managers and collaborate with other cross-functional teams, including engineering, design, and quality assurance, to ensure successful product development and launch Monitor and analyze market trends and competitive landscape to inform product development and strategy Manage product roadmap and prioritize product features and enhancements based on customer feedback, market trends, and business objectives Ensure that all products meet quality standards and customer expectations Provide leadership and guidance to cross-functional teams to ensure successful execution of product development projects Establish and maintain relationships with key customers, industry experts, and thought leaders to inform product strategy and stay up-to-date on industry trends and best practices. Qualifications: Bachelor's or Master's degree in Business, Marketing, Engineering, or related field 10+ years of experience in product management or related roles in the industry Strong knowledge of market trends, challenges, and opportunities Proven track record of developing and launching successful products in the industry Demonstrated experience in leading and managing cross-functional teams Excellent communication, leadership, and collaboration skills, with the ability to influence stakeholders at all levels Strong problem-solving and analytical skills, with the ability to identify and solve complex business problems Ability to manage multiple projects simultaneously and deliver results on time and within budget Familiarity with agile development methodologies Understanding of digital marketing and e-commerce best practices Experience with brand management and development Pay Range (Base Pay): $210,000-$353,500 Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission. Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP). Retirement Benefits: 401(k) plan Paid Time Off: Talkdesk offers an uncapped paid time off program, subject to manager approval and consistent with business needs. Paid Holidays: Talkdesk offers 14 paid holidays each year. Paid Sick Leave: Employees have uncapped paid time off, subject to manager approval and consistent with business needs. Method of Application: Apply online. Application Window: The application window is expected to close at least 10 days from the posting date. The application was posted on 11/21/2025. All questions or concerns about this posting should be directed to the Talent team at Talent@talkdesk.com. Work Environment and Physical Requirements: Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.) The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.

Manage and develop new business opportunities, build relationships, and achieve sales quotas in a SaaS environment. | 5+ years of direct SaaS sales experience, managing complex sales, and engaging with enterprise-level clients, with strong negotiation and communication skills. | At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences. We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth. At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker. Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others. Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures. Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward. Talkdesker: YOU! Responsibilities: Meet and exceed quarterly and annual revenue/quota through the management and execution of the Talkdesk sales process Develop a comprehensive sales strategy and a sales plan that ensures consistent achievement of objectives over the short- and long-term for your coverage model Build lasting, meaningful relationships internally with other members of management, team, as well as externally with prospects, customers, and partner community Build and align with the Talkdesk sales Go-to-Market plan to develop and own accountability for region’s market segmentation and targeted accounts Communicate accurate and realistic forecast information to the management team per our process and policy Communicate market reaction and needs back to the business in a productive manner Engage proactively in problem-solving across functional areas instead of bringing issues to the factory doorstep. Take the lead in prioritizing the needs of customers so that engineering and other functional areas can focus on the right tasks and issues Requirements: Travel required: 50%+ 5+ years of new business, direct sales experience, carrying a quota Prior success selling SaaS-based solutions, managing complex sales practices and solution-based selling to CXO, senior management and director-level individuals at enterprise-level prospects Strong analytical and business deal-making capability, ability to ferret out opportunities, create positive relationships, ask questions that uncover hidden issues during discovery, and bring the transaction to closure successfully Demonstrated track record of successfully planning, developing, and implementing of new business opportunities Proven ability to grow revenues to a substantial level and scale bookings growth and net-new customers Excellent communication and presentation skills Extensive negotiation and contract development experience Comfortable operating in a fast-paced, dynamic startup environment Bachelor’s Degree preferred Pay Range (OTE): $270,000 - $320,000 Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission. Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP). Retirement Benefits: 401(k) plan Paid Time Off: Talkdesk offers an uncapped paid time off program, subject to manager approval and consistent with business needs. Paid Holidays: Talkdesk offers 14 paid holidays each year. Paid Sick Leave: Employees have uncapped paid time off, subject to manager approval and consistent with business needs. Method of Application: Apply online. Application Window: The application window is expected to close at least 5 days from the posting date. The application was posted on 11/21/2025. All questions or concerns about this posting should be directed to the Talent team at talent@talkdesk.com. Work Environment and Physical Requirements: Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.) The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.

Conduct research, discovery, and solution design for healthcare contact center clients, deliver presentations, scope pilots, and respond to RFIs/RFPs. | Requires a B.S. in Computer Science or similar, 1-3 years in healthcare solutions engineering, and knowledge of healthcare standards and contact center solutions. | The Solutions Engineer - East -Healthcare & Life Sciences (SE) is a strategic expert who understands the specific needs of healthcare organizations and provides business-driven consulting to both prospective and existing customers. SEs offer healthcare-centric expertise that helps our Sales team establish clear value, differentiation, and trust in our AI-powered Contact Center and CX solutions. This individual is a seasoned operator or practitioner with deep experience in healthcare environments-across providers, payers, or digital health-bringing knowledge of clinical workflows, regulatory compliance (HIPAA, HITECH), and patient engagement to every interaction. They engage throughout the entire sales lifecycle, from pre-sales engineering and technical qualification to solution architecture and post-sale expansion. The Healthcare Solutions Engineer is a recognized thought leader who confidently supports C-level discussions, accelerates deal cycles, and helps identify and expand revenue opportunities in healthcare. Key Responsibilities • Conducts research to prepare for upcoming meetings with prospects to understand their business environment, market, customers, competitors and general business challenges. • Carries out discovery conversations with customers to understand their needs and requirements for a new solution. Uncovers customer pains, learns about customer's objectives and potential needs, gathers metrics necessary for pricing and/or value discussions. Listens to the customer to gather information that can be leveraged in upcoming presentations. • Uses their in-depth knowledge of Talkdesk solutions and capabilities to specify the appropriate solution(s) for customer needs and requirements. The SE is continually learning about Talkdesk solutions to keep up with innovations and new releases of TD software. • Designs and delivers presentations to customers, on-site & virtual, showing Talkdesk's capabilities, aligned to the customer's pains and needs that were uncovered during Discovery. • Generates simple value statements illustrating the financial value of a Talkdesk solution to customers. • Assists with scoping SOWs for customer implementations as needed. • Scopes, executes and manages customer pilots and POCs. • Respond to functional and technical RFI/RFP requirements and mapping said requirements to the software solution. • Work closely with product management and engineering teams to ensure that customer feedback is incorporated into product roadmaps. • Assists with marketing and demand generation events as necessary. Core Background • B.S. Computer Science, Software Engineering, MIS or equivalent work experience. • 1-3 years as a Solutions Engineer in Software, VOIP/Telecommunications, contact centers, premise or cloud selling to Commercial or Enterprise customers. • Ability to command the attention in a room by delivering compelling presentations and demonstrations. • Good problem solving skills, including the ability to meet a business requirement with a technical solution. • Ability to communicate complex technical concepts to both technical and non-technical audiences. • Excellent presentation and communication skills, including the ability to lead technical discussions and demonstrations with customers. • Knowledge of Customer Relationship Management Software, ITSM, Data Warehousing, Business Intelligence is a plus. • Knowledge of UCaaS, CCaaS software is a plus. • Knowledge in web / scripting technologies is a plus Desirable Heath & Life Sciences Experience • Strong working knowledge of healthcare industry standards, regulations, and data handling practices including HIPAA, HITECH, and HITRUST. • Proven ability to align technology solutions to clinical, operational, and financial healthcare KPIs. • Experience in SaaS, including 2+ years supporting healthcare-specific customers. • Experience in healthcare contact centers (patient scheduling, billing, nurse triage, or CRM integrations such as Epic, Cerner, Salesforce Health Cloud, etc.). • Strong internal and external collaboration skills; proven success working with healthcare compliance, security, and IT stakeholders. • Willingness to travel 20-50% for customer and internal meetings. Pay Range (OTE): $144,000 - $235,000 Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission. Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP). Retirement Benefits: 401(k) plan Paid Time Off: Talkdesk offers an uncapped paid time off program, subject to manager approval and consistent with business needs. Paid Holidays: Talkdesk offers 14 paid holidays each year. Paid Sick Leave: Employees have uncapped paid time off, subject to manager approval and consistent with business needs. Method of Application: Apply online. Application Window: The application window is expected to close at least 10 days from the posting date. The application was posted on 11/04/2025. All questions or concerns about this posting should be directed to the Talent team at talent@talkdesk.com.

Guide customers through AI product trials, demonstrate solutions, and collaborate with teams to ensure successful AI adoption. | B.S. in Computer Science or related field, 3-5 years in AI solutions consulting, understanding of AI concepts, strong communication skills. | About the Role Talkdesk is seeking a highly motivated and experienced Solutions Engineer, AI Pilots. to be the key driver in the successful adoption of our cutting-edge agentic AI products. This pivotal role is dedicated to helping our existing enterprise customers navigate product trials, realize significant business value, and ultimately accelerate ACV (Annual Contract Value) growth through the widespread deployment of our innovative AI solutions. The Solutions Engineer, AI Pilots acts as a critical bridge, seamlessly connecting our customers, our global system integration (GSI) partners, and our internal Product and Sales teams. You will be instrumental in translating complex AI technology into tangible business outcomes, ensuring our solutions are integrated effectively and deliver maximum impact on the Customer Experience (CX) landscape. Key Responsibilities • Trial Consultant: Guide customers through AI product trials and proofs of value (POVs), helping them define clear success metrics, troubleshoot technical hurdles, and achieve tangible business outcomes that lead to production deployment. • Drive Value Realization: Work directly with customers to understand their specific business challenges and help them identify, define, and quantify opportunities where our agentic AI products can deliver significant, measurable business value. • AI Content Management: Spearhead the creation and maintenance of our internal AI library and content repository. This includes ensuring all content, from technical specs to business value slides, is accurate, current with the latest platform capabilities, and strategically highlights our unique market differentiators. • Thought Leadership: Represent Talkdesk at events, conferences, and technical workshops, showcasing the power of our agentic AI solutions, building technical credibility, and fostering strong relationships within the developer and enterprise communities. • Technical Discussions: Lead in-depth technical discussions, serving as the primary technical point of contact for existing customers exploring and adopting our agentic AI solutions. • Cross-Functional Collaboration: Work hand-in-hand with our pre-sales, product management, and engineering teams to gather and provide crucial feedback on customer trends, CX automation (CXA) pain points, and emerging market opportunities. • AI Security and Compliance: Lead key discussions with customers on the security, ethical AI, compliance, and governance aspects of our AI solutions, ensuring they meet the highest enterprise standards. • Technical Authority: Maintain deep technical knowledge of our agentic AI products, including their architecture, core capabilities, limitations, and future roadmap. • In-depth knowledge: Ability to demonstrate Talkdesk solutions and capabilities to specify the appropriate solution(s) for customer needs and requirements. Continually learning about Talkdesk solutions to keep up with innovations and new releases of TD software. Core Background • * B.S. Computer Science, Software Engineering, MIS or equivalent work experience. • 3-5 years as an AI Solutions Consultant in Software selling to Enterprise customers. • Knowledge of foundational programming literacy and can interpret code snippets. • Demonstrate a strong understanding of Generative and Agentic AI concepts. • Ability to command the attention in a room by delivering compelling presentations and demonstrations. • Good problem solving skills, including the ability to meet a business requirement with a technical solution. • Ability to communicate complex technical concepts to both technical and non-technical audiences. • Excellent presentation and communication skills, including the ability to lead technical discussions and demonstrations with customers. • Knowledge of Customer Relationship Management Software, ITSM, Data Warehousing, Business Intelligence is a plus. • Knowledge in web / scripting technologies is a plus Pay Range (Base Pay): $137,000 - $205,000 Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission. Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP). Retirement Benefits: 401(k) plan Paid Time Off: Talkdesk offers an uncapped paid time off program, subject to manager approval and consistent with business needs. Paid Holidays: Talkdesk offers 14 paid holidays each year. Paid Sick Leave: Employees have uncapped paid time off, subject to manager approval and consistent with business needs. Method of Application: Apply online. Application Window: The application window is expected to close at least 5 days from the posting date. The application was posted on 12/03/2025. All questions or concerns about this posting should be directed to the Talent team at Talent@talkdesk.com.