TAG - The Aspen Group

Manage and technically direct enterprise workforce management platform operations and integrations. | Bachelor's degree and 6+ years supporting enterprise business applications with Python, SQL, and HRIS/payroll platform experience. | The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S., supporting over 16,000 healthcare professionals and team members at more than 1,200 health and wellness offices across 46 states. TAG provides centralized business support services that power four consumer-facing brands: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, and Chapter Aesthetic Studio. Our team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. The Role We are seeking a Senior Business Applications Engineer to own the day-to-day operations of our enterprise Workforce Management platform and a portfolio of business applications supporting 1,000+ locations across multiple brands. This is a hands-on senior IC role. The person in this seat keeps the platform running reliably, builds/architects the integrations and automations that reduce manual overhead, and is the first call when something breaks. They know the system deeply enough to diagnose issues independently, drive vendor escalations with technical credibility, and translate operational needs into working solutions without waiting for someone else to define the approach. Success here looks like a stable platform, including integrations, documented processes, and an educated team around them that can handle routine support work because this person took the time to build that coverage deliberately. Essential Responsibilities Platform Ownership & Technical Direction Set the technical direction and standards for the enterprise Workforce Management platform across 1,000+ locations — owning configuration architecture, access models, and the decisions that define how the platform scales as new locations and brands come online. Make the build, configure, and lifecycle calls — determine when to automate, when to re-architect, and when a system should be replaced or retired, and bring those recommendations forward with supporting analysis. Own intake and solution design end to end — translate operational and business needs into technical specifications and delivery plans, and serve as the accountable owner for delivery quality. Systems Integration & Automation Design the integration architecture connecting the Workforce Management platform with HR, payroll, financial, and data warehouse systems — defining the data flows that other work depends on. Build and own automation that replaces manual recurring processes, reduces operational overhead, and improves data reliability across connected systems. Maintain the data pipelines that feed workforce analytics reporting, ensuring accuracy and security across the chain. Operational Reliability & Incident Response Lead resolution of high-priority production incidents affecting workforce operations, and own restoration of service within defined response and resolution targets. Own platform health proactively through monitoring, alerting, maintenance, and performance optimization — identifying and resolving risk before it reaches the field. Direct vendor escalations and hold external partners accountable to resolution commitments on behalf of the organization. Cross-Functional Coordination Serve as the senior technical liaison between field-facing operational impact and engineering or vendor resolution — coordinating across HR, Finance, Data, Workforce Strategy, Identity, and IT infrastructure teams. Provide the technical point of view in operational reviews and, alongside the team manager, in leadership forums where platform decisions and roadmap trade-offs are made. Manage vendor relationships and configuration alignment for the systems in scope, including defect management and product roadmap input. Portfolio Support & Lifecycle Support a portfolio of connected business applications on enhancement projects, with the flexibility to take on additional applications as priorities shift. Lead migrations and decommissioning — own the transition plan and continuity when platforms are introduced, consolidated, or retired. Establish documentation and self-service — runbooks, SOPs, and reference material that reduce dependency on engineering for routine requests. Mentorship & Knowledge Continuity Develop junior resources — distribute repeatable support work, review their output, and serve as their technical escalation point and guide. Eliminate single points of failure by transferring platform knowledge through documentation and structured mentorship, building sustainable coverage across the team. Contribute to sprint planning and capacity management for the work within this role's scope. Requirements & Qualifications Bachelor's degree in Information Systems or a related field, or an equivalent combination of education and experience. 6+ years of progressive experience owning and supporting enterprise business applications, including demonstrated senior-level ownership of a workforce management or comparable operational platform at scale; multi-site, high-location-count environments strongly preferred. Demonstrated experience designing and maintaining system integrations across HR, payroll, and enterprise data platforms using APIs, middleware, or custom pipeline development. Proficiency in a scripting or automation language (Python or equivalent) for pipeline development and process automation. Strong working knowledge of SQL and data analysis; experience with cloud data warehouse environments a plus. Familiarity with HRIS, payroll, or ERP platforms; Workday experience preferred. Experience with production monitoring, alerting, and incident response. Proven ability to manage vendor relationships and hold external partners accountable to delivery and service commitments. Strong written and verbal communication; able to translate technical complexity for non-technical business stakeholders. Able to work independently, exercise sound technical judgment with minimal oversight, and guide work across remote, cross-functional teams. Highly self-motivated, detail-oriented, and able to prioritize effectively in a fast-moving environment. *This role is onsite 4 days/week in our Chicago office (Fulton Market District) A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match Salary: $125-147k The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 16,000 healthcare professionals and team members at more than 1,200 health and wellness offices across 46 states in four distinct categories: Dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, Clear Choice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and AZPetVet. Each brand has access to a deep community of experts, tools, and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale. Privacy Policy | The Aspen Group (TAG)

Design and maintain automated test frameworks and collaborate with teams to ensure software quality. | Strong programming skills in Java or Python, experience with databases and API testing, and ability to work in agile environments. | The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members with close to 1,500 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and Lovet Pet Health Care. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale. Job Overview: We are looking for a passionate and detail-oriented Software Quality Test Engineer to join our team. As a Test engineer, you will play a crucial role in ensuring the quality of our products by designing, developing, and maintaining automated tests, and working closely with cross-functional teams to deliver high-quality software. You will be involved in the complete software development lifecycle, helping us build reliable, scalable, and efficient applications. Key Responsibilities: Test Automation Development: Design, implement, and maintain automated tests/framework for API-based applications using Python/Java/.net and deploy those tests as part of the build. Strong testing experience using SQL Server and performance testing Test Planning and Execution: Develop test plans, test cases, and test strategies for new and existing features. Execute manual and automated tests, ensuring the software meets both functional and non-functional requirements. Collaboration: Work closely with developers, product managers, and other stakeholders to understand features and ensure testability. Collaborate with cross-functional teams to define, design, and ship new features while ensuring the highest quality. Continuous Integration: Implement and maintain automated test suites in a continuous integration/continuous delivery (CI/CD) pipeline to ensure regular, consistent testing. Performance Testing: Develop and execute performance and load tests to ensure that the product performs well under various conditions. Defect Management: Identify, report, and track defects through resolution. Work with development teams to ensure timely resolution and retesting of bugs. Monitoring: Monitor deployments. Work closely with SREs to collect this data and how the application works in “the real world”. Best Practices: Promote quality engineering practices, including test-driven development (TDD), automation best practices and tools. Required Skills and Qualifications: Technical Skills: Strong experience with programming languages such as Java, Python, JavaScript, etc. Strong experience testing against relational database (SQL, PostgreSql, SQL Server, DBeaver, Azure studio, MSSMS, etc.) Experience with test automation frameworks (e.g., Pytest, Postman, Requests library, Playwright, TestNG, JUnit, Cypress, Appium). Knowledge of API testing tools (e.g., Postman, RestAssured, SoapUI). Familiarity with continuous integration tools like Jenkins, GitLab, or similar. Available on an as-needed basis for non-working hours to support the deployment Testing Knowledge: Strong understanding of software testing methodologies, including unit, integration, functional, regression, and performance testing. Experience in developing and maintaining test cases and automated test scripts. Strong experience in SQL Server and API testing and automation. Problem-Solving and Analytical Skills: Strong troubleshooting and analytical skills to find root causes of issues. Collaboration: Ability to work in an agile team, collaborating with developers, business analysts, and other stakeholders. Communication: Excellent verbal and written communication skills, with the ability to clearly document test results and defects. Preferred Qualifications: 5+ years of experience in software quality assurance and testing. Experience with cloud-based platforms (e.g., GCP,AWS, Azure). Familiarity with test management tools like Jira, Zephyr, etc. Knowledge of performance testing tools (e.g., JMeter, LoadRunner). Experience in SQL and performance testing Familiarity with containerization and virtualization (e.g., Docker, Kubernetes). Bachelor's or Master's degree in Computer Science, Engineering, or a related field (or equivalent experience). Annual Salary Range: $100,000-120,000, with a generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 16,000 healthcare professionals and team members at more than 1,200 health and wellness offices across 46 states in four distinct categories: Dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, Clear Choice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and AZPetVet. Each brand has access to a deep community of experts, tools, and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale. Privacy Policy | The Aspen Group (TAG)