Sybex

Provide desktop and hardware support, manage service tickets, and handle Active Directory and device management tasks. | Experience with desktop support, ServiceNow, Active Directory, and hardware troubleshooting in a full-time, in-person role. | Job Title: Desktop Support Engineer Location: 17220 Katy Fwy, Houston, TX 77094 Job Type: Full-time Duration: 1 Year with possible extension Roles & Responsibilities: • SCCM administration and support • Troubleshoot blue screen errors • Video conference room support • Handle ServiceNow service requests and incident tickets • Active Directory management • Adherence to SLAs and incident management processes • Inventory management • Mobile Device Management (MDM), Microsoft Intune, and Autopilot • Hardware break/fix support • Network printer support Application Question(s): • Are you willing to work as an independent contractor (1099)? • How many years of experience do you have in Desktop Support? • How many years of experience do you have with ServiceNow? Work Location: In person