Supporting Cast

Provide customer service and technical support to podcast listeners via multiple channels and contribute to support documentation. | Experience in customer service, technical troubleshooting, and communication skills to handle user issues and document solutions. | [Customer Service / Remote] - Anywhere in U.S. / Up to $22 per hour / Medical & dental / 401k match / PTO - As a Podcast Customer Support Specialist at Supporting Cast, you will: Provide exceptional customer service to listeners via phone, email, and live chat; Troubleshoot and resolve technical issues in a timely and efficient manner; Identify, track, and communicate patterns in user issues to appropriate team members; Contribute to written support materials including knowledge base articles and internal support documents... Immediately >>