SunSoft Online

Enter customer concerns into Salesforce and direct them appropriately while providing excellent customer service and problem resolution. | Experience as a Customer Service Representative, proficiency in Google Suite, strong communication and interpersonal skills, patience, and a high school diploma or equivalent. | Position will be in person for the first 2 weeks for training The Office of the Ombudsman (OMB) is a unique division within the Department of Economic Security (DES) that addresses client concerns and issues on behalf of the DES Director. OMB operates in an informal, confidential, neutral, and non-partisan manner. The Customer ServiceRepresentative II will assist the OMB by entering customer concerns into Salesforce, a cloud-based software. The concerns are received via phone voice messages, email, and an online web form. The role requires excellent communication and interpersonal skills, patience, and the ability to multitask. Business operating office hours are Monday-Friday, 8:00 am to 5pm. Major Responsibilities:Enter customer concerns into Salesforce, received through email, voice messages, and the online web form.Use critical thinking skills to direct concerns to the appropriate DES programs.Research information to address both DES and non-DES related issues.Listen and transcribe voice mail messages from DES clients.Perform other duties as assigned related to the position.Required skills and qualificationsProven experience as a Customer Service Representative or in a similar role.Excellent communication, interpersonal, and problem-solving skills.Proficiency in Google Suite and other relevant computer applications.De-escalation skills.Patience, a positive attitude, and the ability to manage time effectively and multitask.High school diploma or equivalent is typically required.KnowledgeEnglish Language; Customer Service; Clerical; Administration and Management.SkillMonitoring; Active Listening; Speaking; Critical Thinking; Reading Comprehension; Social Perceptiveness. Judgment and Decision Making; Time Management; Problem Solving AbilityDeductive and Inductive Reasoning; Speech Clarity; Written and Oral Comprehension; Written and Oral Expression; Problem Sensitivity.Required SkillsExperience as a CSRgoogle suite and other relevant computer applicationsinterpersonal and problem solving skillsAttention to detail and must be Reliable Preferred Skill - Salesforce

Provide customer service in a high production environment with cash handling and conflict resolution, working onsite seasonally. | 2+ years customer service experience, 1+ year in high production environment, cash handling skills, ability to pass background checks, and proficiency with PC and Google Suite. | 100% Onsite. Interviews will be on site. Position may be extended, but as of right now, it is seasonal. Proficient in the use of a PC in a Windows environment; in the use of the Internet; in the use of Google Suite applications such as Gmail, Sheets, Docs, and DriveKeyboarding/typing at least 40 wpm and 10-key skillSkilled in the customer service technique of conflict de-escalation and resolution AbilitiesAbility to clear a comprehensive background and clearance process that includes an Arizona tax compliance verification, and a criminal background check through the FBI via level one fingerprint clearance through the Arizona Department of Public Safety Ability to work with a high degree of autonomy and also participate collaboratively as part of a team Ability to work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate mannerAbility to understand and solve problems by applying basic analytical skills to include collecting all the relevant information and data needed to address the problem; organizing, classifying and synthesizing the data into fundamental issues; from the information, identifying the most probable causes of the problem; reducing the information down into manageable components; identifying the logical outcomes from the analyses of the data collected; and, identifying the options and solutions for addressing the problems analyzed Ability to learn and apply LEAN concepts, principles, and tools Willingness and ability to embody ADOR’s core values of Do the Right Thing, Commit to Excellence, and Care About One Another Selective PreferencesOne or more years working in a high production environmentPrevious experience with Continuous Improvement, Six Sigma and/or Lean Previous experience in customer service emphasizing on professionally and courteously serving customers in a fast paced environmentBilingual in English and Spanish Requirements (If these are not shown on the candidate’s resume, they will be rejected).2+ years of experience in a customer service role1+ year of experience in a high product environmentExperience with cash handling Required Skills2 Years of Customer Service Experience1+ Years of Experience in a High Production EnvironmentCash Handling Preferred SkillsBilingual