SUN Behavioral Health

Support, maintain, and optimize healthcare enterprise applications, including interfacing with clinical and operational systems, and collaborate with stakeholders to improve workflows. | Minimum of three years supporting healthcare or enterprise applications, experience with system configuration, troubleshooting, change management, and supporting end users in a healthcare setting. | This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Applications Support Analyst is a member of the Corporate Information Systems team and provides functional and technical support for enterprise applications used across hospital clinical, revenue cycle, business & finance, and administrative departments. This role is responsible for the support, maintenance, configuration, enhancement, and training of integrated RCM, finance, and other application solutions that interface with the organization’s EHR system (WellSky Specialty Care for Behavioral Health) and other related platforms. • Works closely with facility and corporate leadership, operational stakeholders, and vendor service teams to support and maintain enterprise applications in alignment with organizational workflows and priorities • Performs independent analysis of application issues, evaluates root causes, and determines appropriate resolutions or coordinates escalation with internal teams or vendors • Proactively identifies opportunities to configure or optimize application settings to resolve issues, improve workflows, and enhance end-user experience • Evaluates software updates, patches, and new releases; identifies impacted stakeholders and coordinates communication and change management efforts • Collaborates with cross-functional teams (clinical, operational, technical, and business subject matter experts) to gather requirements and support application enhancements, integrations, and special projects • Maintains accurate and up-to-date documentation of issues, resolutions, configurations, and projects within the help desk or ticketing system • Takes ownership of assigned issues and projects, researching solutions and making informed recommendations • Demonstrates initiative and the ability to work independently while managing multiple priorities effectively • Performs other duties as assigned Qualifications • Required: Bachelor’s Degree in Information Science, Computer Science, Business, Informatics or Clinical related field • Maintains education and development appropriate for position. • May substitute experience for education Requirements • Required: Minimum of three (3) years of experience in healthcare or enterprise application support, system configuration, or application administration, supporting clinical, operational, business & finance users and processes. • Required: Demonstrated experience from implementation, troubleshooting and problem resolution, change management, system optimization, supporting end users, and working with vendors • Required: Extensive knowledge of end-to-end revenue cycle processes and business operations and objectives within a healthcare system, behavioral healthcare a plus. • Preferred: Experience supporting EHR or integrated healthcare applications; prior experience in a behavioral health setting