Strategic Data Systems

Lead the organization, governance, and continuous improvement of an internal AI Knowledge Center, including content architecture, collaboration, creation, and governance. | Over 5 years of experience in content management or technical writing, proficiency with Confluence, strong technical fluency, and experience with AI/ML environments. | For more than three decades, Strategic Data Systems (SDS) has been a software consultancy firm specializing in strategy, technology, and business transformation for Fortune 100 companies, mid-sized firms, and startups. At SDS, we empower our development teams to address our clients' critical business challenges by leveraging cutting edge technologies. If you seek a workplace where your contributions are truly appreciated, then SDS is the company for you. Join us today to work alongside fellow development specialists and become a crucial part of our dynamic and cohesive community. Job Title: Hub Content Manager Location: Cincinnati, OH (Downtown highly preferred); Remote EST/CST acceptable Role Type: Technical Content Management / Knowledge Management / Internal AI Documentation Operations About the Role We are seeking a detail-oriented, technically fluent Hub Content Manager to lead the organization, governance, and continuous improvement of our internal AI Knowledge Center—the centralized location for AI tools, documentation, best practices, onboarding materials, and workflow guidance across the enterprise. This role blends information architecture, technical writing, content governance, process design, Confluence automation, and stakeholder coaching. You will partner with engineering, product, AI/ML teams, operations, and design to ensure content is accurate, actionable, discoverable, and aligned to organizational standards. You are a strong communicator who thrives in structured systems, enjoys simplifying complex concepts, and can coach subject-matter experts to contribute high-quality content. You will own the content lifecycle, content standards, taxonomy, templates, review workflows, and Confluence governance model that enables scalable knowledge sharing across AI initiatives. What You’ll DoContent Architecture & Organization • Audit, categorize, and restructure existing AI/ML documentation into a cohesive information architecture. • Build and maintain taxonomies, metadata models, templates, tagging standards, and navigation systems. • Use Confluence macros, labels, page properties, and automations to enhance searchability and usability. • Create standardized naming conventions, formatting rules, and lifecycle policies. Collaborative Knowledge Development • Partner with engineering, AI/ML, data science, product, and design teams to collect, clarify, and validate content. • Guide contributors through structured processes, including templates, checklists, review cycles, and publication workflows. • Facilitate contributor enablement sessions, review meetings, and documentation workshops. Content Creation & Editorial Leadership • Write and revise technical guides, FAQs, onboarding modules, best practices, workflows, tool documentation, and governance references. • Translate technical concepts (AI models, pipelines, tools, APIs, prompts, risk controls, etc.) into clear language for internal audiences. • Perform editorial review to ensure clarity, consistency, accuracy, and adherence to standards. Content Management & Governance • Define, implement, and maintain content governance policies, contributor roles, approval workflows, and version control practices. • Use Confluence automations and AI features to streamline content workflows and quality checks. • Maintain content health analytics, identify gaps, and recommend ongoing improvements. Process & Workflow Improvement • Develop scalable documentation systems, templates, and content operations processes. • Introduce automations that support lifecycle management, tagging, review reminders, and archiving. • Continuously optimize the documentation ecosystem based on user feedback and analytics. What You’ll Need • 5+ years of experience in content management, technical writing, or knowledge management—preferably in software, cloud, AI/ML, or data science environments. • Advanced proficiency with Confluence, including page properties, macros, templates, and automations. • Strong technical fluency—comfortable working with AI/ML teams, engineers, and product teams. • Experience building centralized documentation hubs or knowledge centers. • Understanding of information architecture, taxonomy, metadata, tagging, and governance frameworks. • Exceptional editorial judgment and ability to simplify complex information. • Strong collaboration and communication skills with both technical and non-technical teams. • Experience with AI/ML tooling and concepts is a plus. What You'll Get SDS, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. • Competitive base salary • Medical, dental, and vision insurance coverage • Optional life and disability insurance provided • 401(k) with a company match and optional profit sharing • Paid vacation time • Paid Bench time • Training allowance offering • You'll be eligible to earn referral bonuses!

Lead integration and implementation of UKG WFM Pro with internal and external systems, collaborating with stakeholders to deliver scalable and secure solutions. | Proven UKG WFM Pro expertise, API and integration platform experience, strong leadership and collaboration skills, and exposure to AI/ML workforce data initiatives. | For more than three decades, Strategic Data Systems (SDS) has been a software consultancy firm specializing in strategy, technology, and business transformation for Fortune 100 companies, mid-sized firms, and startups. At SDS, we empower our development teams to address our clients' critical business challenges by leveraging cutting edge technologies. If you seek a workplace where your contributions are truly appreciated, then SDS is the company for you. Join us today to work alongside fellow development specialists and become a crucial part of our dynamic and cohesive community. Job Title: UKG WFM Pro Lead Analyst Location: REMOTE USA TOP SKILLS: • This person will need to have strong leadership skills and be able to dive right in with minimal instruction and direction. They will need to take the lead and partner with multiple teams. The manager doesn't have the bandwidth to provide a lot of training, so they will need a "go-getter" who is experienced and knows what needs to be done. • This is a contract role that will be needed through the end of the current fiscal, with possibility to extend. Initial contract approx. 4 months. • Remote is accepted for this role • This role falls within Associate Technology and reports to Engineering Manager - MyTime, ELMS, Azure HR What You'll Do The UKG WFM Pro Lead Analyst will play a key role in delivering critical MyTime Projects in FY2025. This role will focus on leading integrations between UKG WFM Pro (UKG Pro) and internal/external systems, supporting the design and implementation of new solutions, and ensuring seamless data flows that power enterprise initiatives, including AI/ML programs and Sage. The Lead Analyst will act as both a technical consultant and solution designer, collaborating closely with business stakeholders, vendors, and technology teams to deliver scalable, secure, and future-ready solutions. Required Qualifications • Proven expertise in UKG WFM Pro (UKG Pro) with hands-on functional and technical experience • Strong knowledge of API development, integration design, and troubleshooting • Experience working with Azure/Databricks or similar middleware/integration platforms • Ability to translate business needs into scalable, secure, and efficient solutions • Strong collaboration skills with cross-functional stakeholders (product, project management, vendors, etc.) • Excellent problem-solving and troubleshooting skills in complex environments • Exposure to AI/ML initiatives, particularly integration WFM/HR data into advanced analytics pipelines. Expertise preferred Preferred Qualifications • UKG certifications in Workforce Management (WFM Pro) • Experience delivering Sage implementations or similar ERP/time solutions Key Responsibilities • Lead integration efforts to connect UKG WFM Pro with internal and external systems, ensuring scalable and secure API solutions • Partner with UKG, IBM, and stakeholders to design, review, and approve system integrations, including Sage implementation • Troubleshoot and resolve integration issues while driving continuous improvements in efficiency and reliability • Provide expert guidance on UKG/s API capabilities and best practices, performing fit-gap analysis to recommend solutions • Collaborate with Product, Project Management, and vendor teams to deliver UKG-specific milestones for MyTime projects • Support AI/ML initiatives by enabling workforce data integrations for advanced analytics What You'll Get SDS, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. • Competitive base salary • Medical, dental, and vision insurance coverage • Optional life and disability insurance provided • 401(k) with a company match and optional profit sharing • Paid vacation time • Paid Bench time • Training allowance offering • You'll be eligible to earn referral bonuses!