Storylane

| Love working with numbers and building efficient systems? We’re looking for someone who can take charge of billing operations, simplify processes, and keep our financial engine running at full speed. What You’ll Do Manage subscription billing (order forms, invoices, missed payments). Maintain accurate financial records in QuickBooks Online (QBO). Follow up with customers on pending payments. Improve AP processes for efficiency. Support financial reporting & bookkeeping. What We’re Looking For 2-3+ years’ experience in Accounts Payable / Billing / Finance. Strong finance & accounting knowledge (bookkeeping, reporting). Hands-on with QuickBooks, Stripe, SaaS billing tools. Exceptional time management & attention to detail. Smart, proactive, ownership-driven, and a quick learner.

| We're looking for amazing “CSM” at Storylane! You will help onboard and expand our customers. Storylane has been crushing it since we launched in 2021 (3.5x revenue growth in 2023, 2.5x in 2024). We've got Gong, Amazon, NASDAQ, and other major players using our demo automation platform. The ideal person: Demonstrated experience supporting and onboarding customers in B2B space for 2-3 years Has good presentations skills needed for QBR LOVES going deep into products to problem solve for customers Expert in understanding the customer needs , and demonstrated knowledge with sales or marketing tech stack Experience working through intercom, email and zoom calls with customers Able to create and edit support content Able to work autonomously on a remote team Excellent written and verbal communication skills What You’ll Do: Own onboarding customers from post-sale Guide them through best practices and customize Storylane to meet their needs. Conduct kick-off calls, training sessions, and product walkthroughs tailored to each customer’s goals. Monitor account health and usage metrics to identify risks and opportunities for expansion. Proactively engage customers to encourage feature adoption and surface insights that help them succeed. Collaborate closely with Product, Support, and Sales to advocate for customer needs and influence roadmap priorities