Steak 'n Shake

Lead a restaurant management team to deliver operational and financial standards while coaching and developing staff. | High school diploma preferred, experience in service and production stations, strong coaching and organizational skills, and ability to manage financial and operational aspects of a restaurant. | Summary Description: The General Manager is a business partner accountable for leading a single Restaurant Management and Associate team to deliver Steak 'n Shake operational and financial standards on all shifts. The General Manager has overall responsibility for assessing Management and Associate performance to identify opportunities for development and coach for improvement. This position has primary accountability for the delivery and implementation of all Steak 'n Shake procedures, policies and specifications which deliver the Steak 'n Shake Vision and Mission. The General Manager will partner directly with his/her Division President and will receive market level support from his/her Human Resource Manager and Field Training Manager / Coordinator to meet the business and strategic objectives of the organization. • Team Function/Scope: This position serves as the primary leader of a single Steak 'n Shake Restaurant • Department: Operations - Restaurant • Reports to: Division President • FLSA: Exempt • Direct reports: Restaurant Manager, Manager, Shift Manager, Trainers and all Restaurant Associates 1. RESPONSIBILITIES: Major functions/tasks performed in the job and the deliverable (report, product, output, etc.) produced. Primary and Ongoing Accountabilities • Create an environment of sales growth through guest focus and delivery of Steak 'n Shake procedures and policies • Identify, Train and Develop Trainers, Shift Managers, Managers and Restaurant Managers • Develop, Focus and Motivate the Management team to consistently deliver the Steak 'n Shake objectives; Delighting Guests, Eliminating Unnecessary costs, Increasing quality, and Reducing Prices • Train, Coach and Inspire Associates to deliver exceptional service, food and environment to the Guest • Lead Restaurant team to deliver on key metrics and financial expectations (Field Results Report) • Manage all restaurant costs to deliver positive cash flow • Maintain strict compliance with food, health, safety and security standards and procedures • Create a safe environment free of harassment • Deliver best in class Gold Standard service • Lead by Example • Demonstrate effective decision making and problem solving skills that support the Steak 'n Shake Principles; Relentless Pursuit of Excellence, Exceed Guest Expectations, Golden Rule, Economic Objective and Entrepreneurial Approach • Lead Labor Management system through Labor Report analysis, schedule approval and execution of shift labor management • Has the final authority over discipline and termination decisions • Has the final authority for all hiring decisions Specific Duties and Responsibilities Customer Satisfaction: Build the business by relentlessly pursuing excellence and growing customer traffic over prior year: Effectively interact with Guests to ensure we exceed their expectations with the highest quality food and great service. Immediately address Guest concerns and complaints utilizing the Steak 'n ShakeGuest Recovery Model - L.E.A.R.N. Ensure Guests are immediately recognized upon entering and as they are leaving Train and motivate managers and associates to deliver great hospitality toward all guests and other associates Consistently and effectively communicate with Managers and Associates through scheduled meetings, communications boards, training sessions and formal and informal coaching Create a positive team environment through selecting service oriented Associates who are aligned through ongoing coaching Brand Protection: Operate in accordance with our Gold Standard expectations and other food safety practices, delighting our Guests with outstanding fresh food and training our valuable people: Verify sales forecast for accuracy in accordance with local influences. Execute the 14 point walk - ensuring the facility is radiant, the managers and associates are motivated, stations are appropriately setup / re-stocked for meal periods, and constantly move through the restaurant coaching and directing associates to ensure quality adherence and speed standards are achieved. Assess current and future staffing needs, create and execute staffing plans to ensure100% staffing on all shifts, year round Interviews and approves all associate hires utilizing the Select the Best tool - ensuring the candidate exemplifies the 3 I's; Intensity, Integrity, Intelligence Develop and train managers and trainers on standards, job requirements and new policies and procedures Monitor food quality, portioning and speed from the EXPO window and resolve any issues immediately Deliver Gold Standard service through effective associate and management communication of standards and expectations Train and ensure all safety procedures are strictly adhered to Financial Growth: Manage profitable shifts focused on delighting our guests, increasing quality and reducing prices: Approve schedules following the Labor Scheduling System parameters including scheduling breaks, utilizing the 15 minute scheduler and having schedules completed and approved by the DP for posting by 5 pm on Friday Validate appropriate staffing levels of well-trained associates on all shifts Validate effective food ordering and accurate inventory levels within the restaurant Ensure proper receiving of food deliveries, storage and posting into the FoodManagement System Complete weekly, period and quarterly inventory and accurately post into the back officeFood Management System Manage "other supplies" and small wares to ensure adequate amount of supplies are available at all times Maintain strict adherence to the cash handling and banking policies and procedures Validating effective completion of shift tools and administrative duties as designed by Steak 'n Shake Ensure strict adherence to all State and Federal regulatory laws 2. SCOPE: Impact this job has in terms of decisions made, direction given, number of employees supervised, size of organization managed or supported, impact of errors, dollars, etc. • Implements procedures, training and programs designed by Steak 'n Shake to effectively deliver the Steak 'n Shake Mission, Vision and Principles • Interviews and hires Associates within compliance of FLSA and Steak 'n Shake guidelines • Takes responsibility for financial results • Serves as a resource to colleagues and as a mentor to less experienced Managers • Analyzes and provides solutions using Steak 'n Shake programs to resolve complex problems within the restaurant 3. KEY RELATIONSHIPS: Position's key contacts and relationships. Primary: • Restaurant Associates and Trainers • Restaurant Management • Division President Secondary: • Field Training Manager • Human Resource Manager 4. REQUIREMENTS: Typical minimum requirements to perform the job. • High School graduate or equivalent education preferred • Certified in all Service and Production Stations at Steak 'n Shake or equivalent experience • ServSafe certified • Understand Steak 'n Shake policies, procedures, state laws, Health codes, Safe food handling and Sanitation procedures • Positive, motivating communication skills • Strong organization and time management skills • Strong coaching and mentoring skills • Flexible and adaptable to changing circumstances • Ability to read, write, perform mathematical calculations and analyze data • Demonstrate key principles: Golden Rule, Relentless pursuit of Excellence, Exceeding guest expectations, Economic objective, Entrepreneurial approach • Able to work in excess of 50 hours per week while standing, walking and stretching • Able to lift, carry, push and pull 30 lbs • Able to perform any task performed by a service or production associate • Able to see across the restaurant to monitor and oversee the operation • Able to legally operate a motor vehicle • Able to hear, understand and professionally respond to guest and employee inquiries, comments and concerns 5. KEY PERFORMANCE INDICATORS: Key indicators to be used to measure job performance. • Field Results Report (FRR) • Key Metrics • Food Management System • Labor Management System • Effective working relationship with Above Store Leaders, Restaurant Management, colleagues and direct reports 6. CAREER PATH: Logical positions along the career path, vertical and/or lateral. • Field Training Manager • Franchise Partner 7. Competencies: Critical behavioral and technical competencies typically required to perform the work associated with each level. Competency 0-6 Months 6-12 Months 12-24 Months 1. Self Manages Advanced Expert Expert 2. Communicates Effectively Advanced Expert Expert 3. Coaches and Develops Advanced Advanced Expert 4. Creates Teams Advanced Advanced Expert 5. Manages Food Standards Advanced Expert Expert 6. Manages Service Standards Advanced Expert Expert 7. Manages Restaurant Environment Advanced Advanced Advanced 8. Grows the business Advanced Expert Expert 9. Plans and Manages Advanced Advanced Advanced 10. Financial Accountability Intermediate Advanced Advanced Note: This is not an exhaustive list of roles, activities, requirements, efforts, or working conditions associated with the position. This description is intended to be an accurate reflection of the current position. Steak n Shake reserves the right to revise the position or to require that other or different activities be performed when circumstances change (i.e., emergencies, changes in personnel or workload, rush jobs, or technological developments). Summary Description: The General Manager is a business partner accountable for leading a single Restaurant Management and Associate team to deliver Steak 'n Shake operational and financial standards on all shifts. The General Manager has overall responsibility for assessing Management and Associate performance to identify opportunities for development and coach for improvement. This position has primary accountability for the delivery and implementation of all Steak 'n Shake procedures, policies and specifications which deliver the Steak 'n Shake Vision and Mission. The General Manager will partner directly with his/her Division President and will receive market level support from his/her Human Resource Manager and Field Training Manager / Coordinator to meet the business and strategic objectives of the organization. • Team Function/Scope: This position serves as the primary leader of a single Steak 'n Shake Restaurant • Department: Operations - Restaurant • Reports to: Division President • FLSA: Exempt • Direct reports: Restaurant Manager, Manager, Shift Manager, Trainers and all Restaurant Associates 1. RESPONSIBILITIES: Major functions/tasks performed in the job and the deliverable (report, product, output, etc.) produced. Primary and Ongoing Accountabilities • Create an environment of sales growth through guest focus and delivery of Steak 'n Shake procedures and policies • Identify, Train and Develop Trainers, Shift Managers, Managers and Restaurant Managers • Develop, Focus and Motivate the Management team to consistently deliver the Steak 'n Shake objectives; Delighting Guests, Eliminating Unnecessary costs, Increasing quality, and Reducing Prices • Train, Coach and Inspire Associates to deliver exceptional service, food and environment to the Guest • Lead Restaurant team to deliver on key metrics and financial expectations (Field Results Report) • Manage all restaurant costs to deliver positive cash flow • Maintain strict compliance with food, health, safety and security standards and procedures • Create a safe environment free of harassment • Deliver best in class Gold Standard service • Lead by Example • Demonstrate effective decision making and problem solving skills that support the Steak 'n Shake Principles; Relentless Pursuit of Excellence, Exceed Guest Expectations, Golden Rule, Economic Objective and Entrepreneurial Approach • Lead Labor Management system through Labor Report analysis, schedule approval and execution of shift labor management • Has the final authority over discipline and termination decisions • Has the final authority for all hiring decisions Specific Duties and Responsibilities Customer Satisfaction: Build the business by relentlessly pursuing excellence and growing customer traffic over prior year: Effectively interact with Guests to ensure we exceed their expectations with the highest quality food and great service. Immediately address Guest concerns and complaints utilizing the Steak 'n ShakeGuest Recovery Model - L.E.A.R.N. Ensure Guests are immediately recognized upon entering and as they are leaving Train and motivate managers and associates to deliver great hospitality toward all guests and other associates Consistently and effectively communicate with Managers and Associates through scheduled meetings, communications boards, training sessions and formal and informal coaching Create a positive team environment through selecting service oriented Associates who are aligned through ongoing coaching Brand Protection: Operate in accordance with our Gold Standard expectations and other food safety practices, delighting our Guests with outstanding fresh food and training our valuable people: Verify sales forecast for accuracy in accordance with local influences. Execute the 14 point walk - ensuring the facility is radiant, the managers and associates are motivated, stations are appropriately setup / re-stocked for meal periods, and constantly move through the restaurant coaching and directing associates to ensure quality adherence and speed standards are achieved. Assess current and future staffing needs, create and execute staffing plans to ensure100% staffing on all shifts, year round Interviews and approves all associate hires utilizing the Select the Best tool - ensuring the candidate exemplifies the 3 I's; Intensity, Integrity, Intelligence Develop and train managers and trainers on standards, job requirements and new policies and procedures Monitor food quality, portioning and speed from the EXPO window and resolve any issues immediately Deliver Gold Standard service through effective associate and management communication of standards and expectations Train and ensure all safety procedures are strictly adhered to Financial Growth: Manage profitable shifts focused on delighting our guests, increasing quality and reducing prices: Approve schedules following the Labor Scheduling System parameters including scheduling breaks, utilizing the 15 minute scheduler and having schedules completed and approved by the DP for posting by 5 pm on Friday Validate appropriate staffing levels of well-trained associates on all shifts Validate effective food ordering and accurate inventory levels within the restaurant Ensure proper receiving of food deliveries, storage and posting into the FoodManagement System Complete weekly, period and quarterly inventory and accurately post into the back officeFood Management System Manage "other supplies" and small wares to ensure adequate amount of supplies are available at all times Maintain strict adherence to the cash handling and banking policies and procedures Validating effective completion of shift tools and administrative duties as designed by Steak 'n Shake Ensure strict adherence to all State and Federal regulatory laws 2. SCOPE: Impact this job has in terms of decisions made, direction given, number of employees supervised, size of organization managed or supported, impact of errors, dollars, etc. • Implements procedures, training and programs designed by Steak 'n Shake to effectively deliver the Steak 'n Shake Mission, Vision and Principles • Interviews and hires Associates within compliance of FLSA and Steak 'n Shake guidelines • Takes responsibility for financial results • Serves as a resource to colleagues and as a mentor to less experienced Managers • Analyzes and provides solutions using Steak 'n Shake programs to resolve complex problems within the restaurant 3. KEY RELATIONSHIPS: Position's key contacts and relationships. Primary: • Restaurant Associates and Trainers • Restaurant Management • Division President Secondary: • Field Training Manager • Human Resource Manager 4. REQUIREMENTS: Typical minimum requirements to perform the job. • High School graduate or equivalent education preferred • Certified in all Service and Production Stations at Steak 'n Shake or equivalent experience • ServSafe certified • Understand Steak 'n Shake policies, procedures, state laws, Health codes, Safe food handling and Sanitation procedures • Positive, motivating communication skills • Strong organization and time management skills • Strong coaching and mentoring skills • Flexible and adaptable to changing circumstances • Ability to read, write, perform mathematical calculations and analyze data • Demonstrate key principles: Golden Rule, Relentless pursuit of Excellence, Exceeding guest expectations, Economic objective, Entrepreneurial approach • Able to work in excess of 50 hours per week while standing, walking and stretching • Able to lift, carry, push and pull 30 lbs • Able to perform any task performed by a service or production associate • Able to see across the restaurant to monitor and oversee the operation • Able to legally operate a motor vehicle • Able to hear, understand and professionally respond to guest and employee inquiries, comments and concerns 5. KEY PERFORMANCE INDICATORS: Key indicators to be used to measure job performance. • Field Results Report (FRR) • Key Metrics • Food Management System • Labor Management System • Effective working relationship with Above Store Leaders, Restaurant Management, colleagues and direct reports 6. CAREER PATH: Logical positions along the career path, vertical and/or lateral. • Field Training Manager • Franchise Partner 7. Competencies: Critical behavioral and technical competencies typically required to perform the work associated with each level. Competency 0-6 Months 6-12 Months 12-24 Months 1. Self Manages Advanced Expert Expert 2. Communicates Effectively Advanced Expert Expert 3. Coaches and Develops Advanced Advanced Expert 4. Creates Teams Advanced Advanced Expert 5. Manages Food Standards Advanced Expert Expert 6. Manages Service Standards Advanced Expert Expert 7. Manages Restaurant Environment Advanced Advanced Advanced 8. Grows the business Advanced Expert Expert 9. Plans and Manages Advanced Advanced Advanced 10. Financial Accountability Intermediate Advanced Advanced Note: This is not an exhaustive list of roles, activities, requirements, efforts, or working conditions associated with the position. This description is intended to be an accurate reflection of the current position. Steak n Shake reserves the right to revise the position or to require that other or different activities be performed when circumstances change (i.e., emergencies, changes in personnel or workload, rush jobs, or technological developments).

Oversee and manage distribution and logistics operations ensuring continuous product supply and compliance in a retail environment. | Requires 10-12 years of retail supply chain experience and a bachelor's or MBA degree. | Steak n Shake’s Sr. Director Distribution & Logistics of Retail Division understands the company vision and mission and within that framework plays a critical role in overseeing and managing Distributors, Freight Vendors, products and services to Retailers purchasing retail products under the Steak n Shake and The Beef Tallow Company brands. Department: Supply Chain FLSA: Exempt Directreports: N/A Reports to: Vice President of Supply Chain - this role will be remote with preference for locations based near SNS locations. Travel up to 30% of time. Primary and On-Going Accountabilities: • Oversees and manages daily activities and supports key relationships with retail customers and third party retail and redistribution partners, freight carriers and all external parties that supply products or services. • Ensures ongoing continuous uninterrupted product supply to distribution centers and retailers. • Ensures compliance and fulfilment of all Steak n Shake and The Beef Tallow Company approved products. • Works closely with system supply chain team to monitor and manage inventory flow to maintain optimal stock levels while avoiding obsolete inventory. • Utilize data-driven insights to monitor key performance indicators such as on-time delivery, transportation costs, and warehouse productivity. • Works with internal teams to identify and present cost optimizing projects and meet defined goals. • Interacts with Research & Development, Quality Assurance, Marketing, Finance, and retail customers and senior executive leadership. • Works closely with Vice President to maintain contingency plans to mitigate risks, such as supply chain disruptions or emergencies. • Ensure business continuity through proactive planning and rapid response to challenges. • Works independently with minimal supervision. Drives projects and maintains high sense of urgency on identified projects, goals and any potential risk to distribution or any impact to retailer. • Return all emails and voice mails timely as required. • Deals with interruptions and successfully manages multiple projects and tasks consistently. • Maintains behaviors and actions consistent with the company’s values and standards. • Continuously looking for ways to increase professional development. • Works additional hours as needed and responds to issues or risk of supply with high level of urgency. • Regular and punctual attendance, which includes working normal business hours that support the companies needs. • Performs other related duties as required and assigned. • Hybrid role and Travels as required, 30% of the time. REQUIRED EDUCATION & EXPERIENCE • Bachelor’s or MBA Degree or equivalent work experience. • 10-12 years of experience in MS Office suite. • 10-12 years of experience with retail supply chain or associated industry. PREFERRED EDUCATION & EXPERIENCE • Master’s Degree in Business, Logistics or Supply Chain. • 10-12 years of supply chain experience in a retail environment. • MS Access experience. • Knowledge of supply chain software program, Arrowstream COMPETENCIES • Accountability • Analytical • Business Acumen • Communication • Continuous Learning • Critical Evaluation • Execution Excellence & Reliability • Ethical Practice • Flexibility / Open Mindedness • Innovation • Leadership • Presentation Skills • Strong Relationship Management • Strategic Thinking • Teamwork & Collaboration

Lead restaurant operations, manage financial performance, control inventory and supply chain, build and develop teams, and ensure operational excellence. | 3+ years QSR or fast-casual management experience, strong leadership, food cost and labor management skills, hands-on operational involvement, and tech-savvy with POS and inventory systems. | General Manager Job Type: Full-Time | 50–55 Hours per Week Industry: Quick Service Restaurant (QSR) Opportunity: Eligible for Franchise Partner Program Lead a Restaurant at the Forefront of QSR Innovation At Steak 'n Shake, we’re blending our rich heritage with bold innovation to redefine what a quick-service experience can be with a relentless focus on hospitality, ensuring every guest feels welcome, valued, and cared for. As a General Manager, you won’t just manage, you’ll lead from the front. This is a hands-on leadership role for those who take pride in operational excellence, team development, change management and getting results through doing the work, not just directing it. If you’re a seasoned QSR leader looking to grow into ownership, this could be your pathway. Top-performing GMs are eligible to join our Franchise Partner Program—an opportunity to own and operate your own Steak 'n Shake with long-term financial and personal rewards. What You’ll Do Restaurant Leadership & Operations • Lead by example—actively working the line, prepping food, maintaining cleanliness, and serving guests. • Wear a professional uniform daily—shirt and tie or collared blouse—setting the tone for team presentation. • Ensure operational excellence across all shifts: opening, mid-day, and closing. • Uphold all brand standards, food safety practices, and service protocols. Financial Performance • Own the P&L: manage food costs, control inventory, verify invoices, and eliminate waste. • Drive labor efficiency with smart scheduling, cross-training, and station versatility. • Proactively monitor and reduce shrinkage through strong controls and real-time coaching. Inventory & Supply Chain Control • Oversee inventory from the back door to the front line. • Conduct regular inventory counts with attention to accuracy and waste reduction. • Maintain strong vendor relationships and ensure tight invoice and delivery protocols. Team Building & Development • Recruit, train, and retain top hourly talent. • Build a cross-functional team trained across multiple stations to maximize labor productivity. • Inspire a high-performing culture centered on hospitality, accountability, and consistency. • Provide clear feedback and coaching tied to operational standards and results. Performance & Process Management • Use metrics to drive decision-making: speed of service, food quality, guest satisfaction, and labor costs. • Reinforce systems and SOPs that create repeatable success. • Take pride in developing a restaurant that’s clean, efficient, and welcoming. Job Requirements • 3+ years of QSR or fast-casual restaurant management experience required. • Proven history of consistent work tenure and reliable leadership. • Deep understanding of food cost management, labor optimization, and operational KPIs. • Hands-on leadership—comfortable working the drive through or grill when needed. • Tech-savvy with POS systems, inventory platforms, and invoice tools. • Strong physical stamina: can lift 50 lbs., stay on your feet all day, and thrive in a fast-paced kitchen. • Professionalism that extends to your LinkedIn profile (if you have one) and resume—both should tell the same story. • Track record in driving hospitality excellence and navigating change in a team setting. What Success Looks Like • Your restaurant consistently exceeds goals for costs, guest satisfaction, and cleanliness. • Your team is engaged, well-trained, and delivers fast, friendly service with pride. • You maintain a polished, energetic presence—setting the tone every shift. • Your store becomes a top performer and you’re invited into the Franchise Partner Program. INDMANAGE