STAR PIPE PRODUCTS, LTD

Provide end-user IT support, resolve tickets, maintain devices and documentation, and assist with IT customer service processes. | Associate degree, familiarity with Windows and Office, strong interpersonal and organizational skills, with preferred experience in desktop/server management and network basics. | Description Essential Functions • Organizes IT support requests and works to resolve issues and answer questions for the end-user. • Monitors and reports on the health of the IT environment and escalate issues as appropriate. Duties and Responsibilities • Procures, deploys, maintains, and supports end-user devices and software across local and remote locations. • Assists users with printers, tablets, mobile phones, and other peripherals. • Develops and maintains appropriate documentation of processes and procedures to aid other IT staff members. • Maintains and helps develop the IT customer service process. • Works closely with other team members to resolve tickets in a timely manner; identifies trends and implements/suggests proactive measures. • Performs after-hours maintenance as needed. • Other duties as assigned Requirements Education/Experience Required: • Associate's degree in a technical field • Familiarity with Microsoft Windows and Office • Excellent people skills • Strong organizational and problem-solving skills Preferred: • Bachelor's degree • Experience managing/maintaining desktops, servers, storage systems, server software, and network devices Knowledge, Skills, Licenses, Certifications, Etc: Required: • Highly motivated, dynamic, high energy, strong initiative, and a strong drive for success • Excellent interpersonal and customer service skills • Strong organizational skills, multitasking skills, and attention to technical detail • Flexibility and the ability to learn quickly • Excellent telephone, verbal, and written communication skills • Ability to work as a team or alone • The ability to multi-task, manage shifting priorities, and work in a rapid, constantly evolving environment with emphasis on quality and fast customer service Preferred: • Industry certifications • Expert level knowledge of computer hardware and troubleshooting and standard desktop software including Microsoft Office and Windows • Knowledge of basic network routing and switching including VLANs • Knowledge of network-related technologies such as DHCP and DNS • Familiarity with remote support tools such as Microsoft Teams, Anydesk, etc. Physical Demands • The ability to sit for extended periods of time • May require the ability to stand, walk, lift and carry objects, bend, crouch, crawl, and use hands from time to time Work Environment • Office work environment • This position requires after-hours work

Provide IT support by resolving end-user issues, maintaining devices and software, and documenting processes. | Requires associate degree, familiarity with Windows and Office, strong customer service and organizational skills, with preferred bachelor's degree and experience in desktop/server/network management. | Description Essential Functions • Organizes IT support requests and works to resolve issues and answer questions for the end-user. • Monitors and reports on the health of the IT environment and escalate issues as appropriate. Duties and Responsibilities • Procures, deploys, maintains, and supports end-user devices and software across local and remote locations. • Assists users with printers, tablets, mobile phones, and other peripherals. • Develops and maintains appropriate documentation of processes and procedures to aid other IT staff members. • Maintains and helps develop the IT customer service process. • Works closely with other team members to resolve tickets in a timely manner; identifies trends and implements/suggests proactive measures. • Performs after-hours maintenance as needed. • Other duties as assigned Requirements Education/Experience Required: • Associate's degree in a technical field • Familiarity with Microsoft Windows and Office • Excellent people skills • Strong organizational and problem-solving skills Preferred: • Bachelor's degree • Experience managing/maintaining desktops, servers, storage systems, server software, and network devices Knowledge, Skills, Licenses, Certifications, Etc: Required: • Highly motivated, dynamic, high energy, strong initiative, and a strong drive for success • Excellent interpersonal and customer service skills • Strong organizational skills, multitasking skills, and attention to technical detail • Flexibility and the ability to learn quickly • Excellent telephone, verbal, and written communication skills • Ability to work as a team or alone • The ability to multi-task, manage shifting priorities, and work in a rapid, constantly evolving environment with emphasis on quality and fast customer service Preferred: • Industry certifications • Expert level knowledge of computer hardware and troubleshooting and standard desktop software including Microsoft Office and Windows • Knowledge of basic network routing and switching including VLANs • Knowledge of network-related technologies such as DHCP and DNS • Familiarity with remote support tools such as Microsoft Teams, Anydesk, etc. Physical Demands • The ability to sit for extended periods of time • May require the ability to stand, walk, lift and carry objects, bend, crouch, crawl, and use hands from time to time Work Environment • Office work environment • This position requires after-hours work

Provide IT support by resolving user issues, maintaining devices, and documenting processes. | Requires associate degree or higher, familiarity with Windows and Office, strong interpersonal and organizational skills. | Description Essential Functions • Organizes IT support requests and works to resolve issues and answer questions for the end-user. • Monitors and reports on the health of the IT environment and escalate issues as appropriate. Duties and Responsibilities • Procures, deploys, maintains, and supports end-user devices and software across local and remote locations. • Assists users with printers, tablets, mobile phones, and other peripherals. • Develops and maintains appropriate documentation of processes and procedures to aid other IT staff members. • Maintains and helps develop the IT customer service process. • Works closely with other team members to resolve tickets in a timely manner; identifies trends and implements/suggests proactive measures. • Performs after-hours maintenance as needed. • Other duties as assigned Requirements Education/Experience Required: • Associate's degree in a technical field • Familiarity with Microsoft Windows and Office • Excellent people skills • Strong organizational and problem-solving skills Preferred: • Bachelor's degree • Experience managing/maintaining desktops, servers, storage systems, server software, and network devices Knowledge, Skills, Licenses, Certifications, Etc: Required: • Highly motivated, dynamic, high energy, strong initiative, and a strong drive for success • Excellent interpersonal and customer service skills • Strong organizational skills, multitasking skills, and attention to technical detail • Flexibility and the ability to learn quickly • Excellent telephone, verbal, and written communication skills • Ability to work as a team or alone • The ability to multi-task, manage shifting priorities, and work in a rapid, constantly evolving environment with emphasis on quality and fast customer service Preferred: • Industry certifications • Expert level knowledge of computer hardware and troubleshooting and standard desktop software including Microsoft Office and Windows • Knowledge of basic network routing and switching including VLANs • Knowledge of network-related technologies such as DHCP and DNS • Familiarity with remote support tools such as Microsoft Teams, Anydesk, etc. Physical Demands • The ability to sit for extended periods of time • May require the ability to stand, walk, lift and carry objects, bend, crouch, crawl, and use hands from time to time Work Environment • Office work environment • This position requires after-hours work

Provide IT support by resolving end-user issues and maintaining hardware and software. | Associate degree and familiarity with Windows and Office required; bachelor's degree and experience preferred. | Description Essential Functions • Organizes IT support requests and works to resolve issues and answer questions for the end-user. • Monitors and reports on the health of the IT environment and escalate issues as appropriate. Duties and Responsibilities • Procures, deploys, maintains, and supports end-user devices and software across local and remote locations. • Assists users with printers, tablets, mobile phones, and other peripherals. • Develops and maintains appropriate documentation of processes and procedures to aid other IT staff members. • Maintains and helps develop the IT customer service process. • Works closely with other team members to resolve tickets in a timely manner; identifies trends and implements/suggests proactive measures. • Performs after-hours maintenance as needed. • Other duties as assigned Requirements Education/Experience Required: • Associate's degree in a technical field • Familiarity with Microsoft Windows and Office • Excellent people skills • Strong organizational and problem-solving skills Preferred: • Bachelor's degree • Experience managing/maintaining desktops, servers, storage systems, server software, and network devices Knowledge, Skills, Licenses, Certifications, Etc: Required: • Highly motivated, dynamic, high energy, strong initiative, and a strong drive for success • Excellent interpersonal and customer service skills • Strong organizational skills, multitasking skills, and attention to technical detail • Flexibility and the ability to learn quickly • Excellent telephone, verbal, and written communication skills • Ability to work as a team or alone • The ability to multi-task, manage shifting priorities, and work in a rapid, constantly evolving environment with emphasis on quality and fast customer service Preferred: • Industry certifications • Expert level knowledge of computer hardware and troubleshooting and standard desktop software including Microsoft Office and Windows • Knowledge of basic network routing and switching including VLANs • Knowledge of network-related technologies such as DHCP and DNS • Familiarity with remote support tools such as Microsoft Teams, Anydesk, etc. Physical Demands • The ability to sit for extended periods of time • May require the ability to stand, walk, lift and carry objects, bend, crouch, crawl, and use hands from time to time Work Environment • Office work environment • This position requires after-hours work

Provide IT support by resolving end-user issues, maintaining devices and software, and documenting processes. | Requires associate degree, familiarity with Windows and Office, strong customer service and organizational skills, with preferred bachelor's degree and experience in managing desktops and networks. | Description Essential Functions • Organizes IT support requests and works to resolve issues and answer questions for the end-user. • Monitors and reports on the health of the IT environment and escalate issues as appropriate. Duties and Responsibilities • Procures, deploys, maintains, and supports end-user devices and software across local and remote locations. • Assists users with printers, tablets, mobile phones, and other peripherals. • Develops and maintains appropriate documentation of processes and procedures to aid other IT staff members. • Maintains and helps develop the IT customer service process. • Works closely with other team members to resolve tickets in a timely manner; identifies trends and implements/suggests proactive measures. • Performs after-hours maintenance as needed. • Other duties as assigned Requirements Education/Experience Required: • Associate's degree in a technical field • Familiarity with Microsoft Windows and Office • Excellent people skills • Strong organizational and problem-solving skills Preferred: • Bachelor's degree • Experience managing/maintaining desktops, servers, storage systems, server software, and network devices Knowledge, Skills, Licenses, Certifications, Etc: Required: • Highly motivated, dynamic, high energy, strong initiative, and a strong drive for success • Excellent interpersonal and customer service skills • Strong organizational skills, multitasking skills, and attention to technical detail • Flexibility and the ability to learn quickly • Excellent telephone, verbal, and written communication skills • Ability to work as a team or alone • The ability to multi-task, manage shifting priorities, and work in a rapid, constantly evolving environment with emphasis on quality and fast customer service Preferred: • Industry certifications • Expert level knowledge of computer hardware and troubleshooting and standard desktop software including Microsoft Office and Windows • Knowledge of basic network routing and switching including VLANs • Knowledge of network-related technologies such as DHCP and DNS • Familiarity with remote support tools such as Microsoft Teams, Anydesk, etc. Physical Demands • The ability to sit for extended periods of time • May require the ability to stand, walk, lift and carry objects, bend, crouch, crawl, and use hands from time to time Work Environment • Office work environment • This position requires after-hours work

Provide IT support and resolve end-user issues including hardware and software troubleshooting. | Associate's degree or higher with strong interpersonal, organizational, and technical troubleshooting skills. | Description Essential Functions • Organizes IT support requests and works to resolve issues and answer questions for the end-user. • Monitors and reports on the health of the IT environment and escalate issues as appropriate. Duties and Responsibilities • Procures, deploys, maintains, and supports end-user devices and software across local and remote locations. • Assists users with printers, tablets, mobile phones, and other peripherals. • Develops and maintains appropriate documentation of processes and procedures to aid other IT staff members. • Maintains and helps develop the IT customer service process. • Works closely with other team members to resolve tickets in a timely manner; identifies trends and implements/suggests proactive measures. • Performs after-hours maintenance as needed. • Other duties as assigned Requirements Education/Experience Required: • Associate's degree in a technical field • Familiarity with Microsoft Windows and Office • Excellent people skills • Strong organizational and problem-solving skills Preferred: • Bachelor's degree • Experience managing/maintaining desktops, servers, storage systems, server software, and network devices Knowledge, Skills, Licenses, Certifications, Etc: Required: • Highly motivated, dynamic, high energy, strong initiative, and a strong drive for success • Excellent interpersonal and customer service skills • Strong organizational skills, multitasking skills, and attention to technical detail • Flexibility and the ability to learn quickly • Excellent telephone, verbal, and written communication skills • Ability to work as a team or alone • The ability to multi-task, manage shifting priorities, and work in a rapid, constantly evolving environment with emphasis on quality and fast customer service Preferred: • Industry certifications • Expert level knowledge of computer hardware and troubleshooting and standard desktop software including Microsoft Office and Windows • Knowledge of basic network routing and switching including VLANs • Knowledge of network-related technologies such as DHCP and DNS • Familiarity with remote support tools such as Microsoft Teams, Anydesk, etc. Physical Demands • The ability to sit for extended periods of time • May require the ability to stand, walk, lift and carry objects, bend, crouch, crawl, and use hands from time to time Work Environment • Office work environment • This position requires after-hours work