Standard Chartered Bank

Drive strategic execution, financial discipline, and operational effectiveness across US/Americas Coverage Banking, managing client portfolios, risk, and people agendas. | 5-10 years managing coverage banking operations and strategy with strong financial, risk, and stakeholder management skills, plus relevant degrees and regulatory knowledge. | This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Job Summary The Business Manager is part of the Coverage COO function drives strategic execution, financial discipline, and operational effectiveness across the US/Americas Cluster for Coverage Banking. Coverage segments include Corporates, Financial Institutions, and Latin America. The role translates enterprise and business strategy into actionable operating and financial plans, ensures disciplined cost and investment management, and drives execution alignment across functions. Acting as a trusted advisor to both the Cluster Coverage Banking Head, the Business Manager connects strategy, budgeting, capacity, and change delivery to ensure the function delivers against bank-wide priorities while maintaining strong operational performance and control. Key Responsibilities Strategic Planning, Execution & Delivery • Drive the planning, execution and delivery of US/Americas Cluster Coverage Banking's strategic initiatives and projects across Corporates, Financial Institutions and Latin America, ensuring alignment with enterprise priorities and global CIB business strategy. • Leading analysis of Revenues and Returns for CIB for US & Americas Coverage across Corporates, Financial Institutions and Latin America • Leading preparation of performance presentations for USMT and global/regional stakeholders • Partnering with Americas CFO on tracking performance to budget and identifying risks and opportunities to delivering the targeted business performance and improve productivity • Partner with Global and Americas CIB Product Heads to create cross-sell strategies, cross-sell campaigns, and define performance tracking metrics to measure performance • Tracking frontline productivity and driving improvement where productivity and coverage intensity are insufficient • Defining, driving and tracking Sub-Optimal reduction plans, including expected impact on P&L. • Engage and support material transaction approvals and attend RCAF reviews as and when needed. Monitor accounts for RCAF commitments. Client Portfolio Management & Client Engagement • Lead review of client onboarding requests and act as approver for new client ID creation. • Drive client tail management process, including retention approval and review of proposed exits • Be local owner for the governance of the US/Americas Cluster NPC framework, management of the NPC portfolio and country classification • Deliver with Coverage Bankers on CIB differentiated client proposition for Platinum and Gold tier clients (prioritised onboarding, credit turnaround times, client services, etc). • With Cluster Coverage Banking Head, track efficient coverage of Platinum, Gold, Silver and Portfolio tier clients, including the execution of global coverage model initiatives. • Collaborate with regional CIB Marketing teams to define/ execute/ track the marketing and client engagement plans in the region / country (content, events). Create, maintain, and coordinate a calendar of senior client engagements in the region / country. Ensure the effective distribution of marketing materials and communications to clients. Build-Out of US Broker-Dealer • Lead efforts with Americas CEO Office and Product on build-out of US Broker-Dealer; this includes: o Sizing of RCF incremental required with select clients o Revenue potential from Product with Broker-Dealer capabilities (including what requires RCF up-tiering) o Size incremental resourcing requirements across people, capital, client servicing/operational Sales Planning & Enablement • Manage regular pipeline meetings (materials, actions and notes). Ensure pipeline is up to date and reflects an accurate picture of business momentum. • Oversee Account Plan regular updates and quality. Review Platinum and Gold client lists on a regular basis in conjunction with Segment heads to ensure effective coverage and tracking against objectives: key commercial opportunities, C-suite engagement and realisation of financial aspirations. • Ensure accurate wallet share information are available for Platinum and Gold clients (based on Coalition), steer frontline to use this information (e.g. for account plans). • Ensure teams are uploading call reports in a timely manner. • Support in the region the deployment and adoption of global tools (CRM, sales analytics, etc). Consolidate sales feedback for the global teams. • Manage CRM access request approvals (for Coverage Banking and non-Coverage Banking staff) and support/approve CRM static data maintenance People Agenda & Communication • Lead the region in delivering against HR objectives and initiatives: Diversity and Inclusion targets, succession planning, people forum, etc. • Lead Coverage Banker scorecard process, including target setting/ uploading, handling/ escalate inquiries/ questions regarding scorecard issues. Ensure a transparent correlation between bonus and scorecard scores across the Cluster • Drive the annual Year-End-Review (YER) process (compensation, bonus, promotions, CP reviews). • Track headcount and review periodically the consistent use of Job Families (in particular, for new employees). • Oversee the IG/ Internship/ Apprenticeship/ Short Term Assignments (STAs) programmes (requests, allocation, coordination of rotations, post programme hiring, etc) • Provide guidance, set objectives & review performance, growth plan for the direct reports • Coordinate staff training programmes. • Ensure effective communication of key business messages to Client Coverage frontline (incl. key changes impacting clients, RMs and the broader client teams). • Contribute and ensure participation of the Country/Cluster Coverage Banking frontline to Global/ Regional initiatives (townhalls, forums, surveys, etc). Risk & Control • Author papers for submissions to Americas Risk Committee (ARC), US Risk Committee (USRC), Client Review Committee (CRC), Business Responsibility and Reputational Risk Committee (BRRRC) and Root Cause Reviews (RCR): Sensitive Clients, Level 2 Sanctions Risk Assessment Form (SRAF), Defence Goods Risk Assessment Form (DGRAF). • Author papers for submissions to various other Risk forums/ committees and attend when required: GRRRC, CCIBRC, Regional RC, Executive Risk Committee (ERC), Business Risk Forums (BRF), NFRC, Fraud Risk. • Serve as Americas Coverage lead in preparing reviews with external auditors (EY), onshore regulators (FED, SEC, CFTC, DFS), overseas regulators (MAS, HKMA, PRA). • Responsible for Conduct Plan and monthly supervisory dashboards for conduct flags and attend the Conduct forum. Delegate for US & Americas Client Coverage Head • Serve as delegate for US & Americas Client Coverage Head • Manage country Client Coverage Management Team meetings (agenda, actions, and notes). • Ensure all business heads have the required sources of authority and delegations (POAs, GASB, GDAM, other DoAs, etc). • Execute on any required approvals as per the authority delegated from the Country Head. • Act as delegate for Country Head for committees as needed. • Manage ad-hoc tasks and activities as may be required from Country, Regional or Group teams. Qualifications • 5-10 years experience in: o Managing all aspects of coverage/corporate banking business operations and strategy execution o Working across Corporate, Financial Institution, and Latin Americas client segments o Partnering with global, regional, sector coverage heads to define and execute multi-year business strategy with clear financials, KPIs, resource requirements, risk requirements o Driving cross-sell initiatives o Managing PnL front-to-back with Coverage Head o Tracking performance across pipeline/wins, coverage intensity, and client-level and banker-level revenue growth o Running annual compensation process with Coverage Head o Working with CRM systems • Experience in executing growth strategies for inbound corridor clients • Experience with Broker-Dealer set-up, operating model, risk/controls, regulatory requirements • Experience with FINRA supervisory framework, supervisory responsibilities • Experience in driving cross-sell and related incentive frameworks • Comprehensive knowledge of risk governance frameworks & quality framework and processes • Proactive and positive with the ability to make good / sound decisions and use independent judgement • Project and Program Management skills to monitor specific projects and take ownership of issues / tasks • Ability to create effective work relationships across functions & borders • Interpersonal skills in networking, influencing and decision taking • Good presentation, time management, negotiation and influencing skills • Excellent written & oral communication skills • Can work independently to strict timeframes • Focused, organised and results-oriented • Experience of working with senior stakeholders. Ability to influence senior staff and offshore shared services teams and drive change agenda • Assertive, tenacious and willing to challenge when required • Knowledge of the Global regulatory environment and the ongoing developments • Masters or Bachelors degree • FINRA Series 7, 24, 63, 79 registrations (plus) About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment Assessments Expected annual base pay range for the role is 186,700 USD to 280,000 USD. The final offer will be determined on an individualised basis using a number of variables, including but not limited to skill set, depth of experience and education, internal relativity, and specific work location. At Standard Chartered Bank, Base pay is only part of the total compensation package. Discretionary variable pay and a range of attractive bank sponsored benefit programs are available and designed to foster employee overall health and well-being including, but not limited to, a best in class 401k plan with up to 8% employer match, robust medical plan coverage with employer funded Health Savings Accounts, inclusive family building benefits, and flexible/hybrid working arrangements for many of our positions subject to role specific considerations. Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www.sc.com/careers

Manage client onboarding, service delivery, and support operations while ensuring regulatory compliance and driving process improvements to enhance client experience. | Senior-level experience in client service operations, risk and compliance adherence, stakeholder management, and ability to work with cross-functional teams in a financial services environment. | Job Summary The key objective of the Client Solutions team is to create an unparalleled client experience across our footprint. This should be uniform and consistent across all booking locations. The mandate of this team commences from post sales through to day-to-day servicing of our clients. The core function of this team includes implementation, local service management, client onboarding to digital channels, client services and client support. This team acts as a conduit between Front Office and Operations, ensuring a seamless handshake between both parties, and a streamline day-to-day servicing. Key Responsibilities Strategy • Ensure best in class services are being provided in a consistent manner to clients. • In-depth understanding of business goals and strategy. Aligning with Sales and Product teams to deliver against corporate targets. • Provide oversight to the way queries are prioritised and handled for any Premium clients. • Demonstrate sound and objective judgement when dealing with conflicts due to prioritisation. • Drive process improvements on any daily processing or BAU tasks • Work with regional and global teams to facilitate a “follow the sun” support model • Work with the Prime Services business and technology/project teams on new product offerings Business • Work hand in hand with the Business, taking product programs from investment decisions, into design, specification, and solution phases, all to way to operations on the ground, securing support services from other teams. • Develop and deliver solutions to improve client experience and generate additional revenue • Perform relationship management functions including conducting regular client reviews • Support, manage and execute regional/global initiatives Processes • Be responsible for the end to end client contact processes and their associated client experience, supporting cross company initiatives to drive improvements, improve efficiency and reduce complaints • Ensures consistency of client management approach • Represent the Voice of the Client, championing change and improvements across the client experience • Onboard clients to the Prime Services platform • Ensure all client queries and escalations are resolved swiftly. • General communication with Counterparties, IT Support, Credit, Operations, Front Office, Legal and Product Controllers • Perform portfolio analysis to calculate margin and fee requirements Risk Management • Ensure the Group Risk Management standards are being maintained/adhered to Engage Risk, Legal & Compliance and Operational Risk as appropriate on escalated items relating to Risk Management • Active logging, management, and resolution of client’s complaints in line with SCB complaints policy and stated turnaround times. Assessment & action of failure points, understanding and mitigating actions to resolve causes of failure. • Adherence to key processes and control requirements Governance • Communicate impact of financial market regulation to clients • Adherence to key processes and control requirements • Provide Business Continuity Planning and support. Regulatory & Business Conduct • Display exemplary conduct and live by the Group’s Values and Code of Conduct. • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. • Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. • Serve as a Director of the Board • Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) Key stakeholders • Prime Services Sales • Prime Services COO • Global Head, Prime Services • Head, Client Solutions Our Ideal Candidate • Business Facilitation • Manage Change • Service Delivery Operations • Client Relationship Management • Communication Skills • Product Knowledge About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well • Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term Expected annual base pay range for the role is 103,860 USD to 155,780 USD. The final offer will be determined on an individualised basis using a number of variables, including but not limited to skill set, depth of experience and education, internal relativity, and specific work location. At Standard Chartered Bank, Base pay is only part of the total compensation package. Discretionary variable pay and a range of attractive bank sponsored benefit programs are available and designed to foster employee overall health and well-being including, but not limited to, a best in class 401k plan with up to 8% employer match, robust medical plan coverage with employer funded Health Savings Accounts, inclusive family building benefits, and flexible/hybrid working arrangements for many of our positions subject to role specific considerations Visit our careers website www.sc.com/careers What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. • Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. • Flexible working options based around home and office locations, with flexible working patterns. • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.