South Middlesex Opportu

Provide case management services including assessments, follow-ups, referrals, home visits, and group facilitation for episodically homeless individuals with relapse histories. | Bachelor's degree or 5 years experience with target population, substance abuse experience, interpersonal and organizational skills, and preferred group facilitation experience. | Summary: Provide case management services to participants in a program serving episodically homeless individuals with relapse histories. Case Management includes initial and ongoing assessment with regular follow up and referrals/linkages to community-based services. Perform home visits & provide group facilitation.  Why Work for SMOC?  * Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment. * Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees. * Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees. * 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees. * Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability. * Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more. Primary Responsibilities:  * Ensure adherence to policies and protocols for programs serving chronically homeless individuals, including guidelines for meals, curfews, meeting attendance, client transportation to appointments, etc.  * Develop regular program schedule including activities, meetings, meals, etc.  Access external resources as appropriate including guest speakers, etc.  * Ensure all participants meet the HUD requirements for entry into the program and that all required documentation is included in the client file.  * Conduct initial service needs assessment with all clients entering the program.  Develop Individual Service Plan with each participant within three days of entry into the program.  * Work closely with Shelter Staff, Relapse Prevention Managers and Sober Housing staff to identify new program participants.  * Maintain daily contact with clients actively involved in the program.  * Establish and maintain regular contact schedule with all participants for a period of at least 24 months.  * Maintain appropriate files and case notes for each participant.  * Ensure accurate statistical data is maintained and reported monthly.  * Outreach to treatment programs and other community-based resources to establish contacts for client referral; keep detailed log of all referrals made.  * Provide crisis intervention (24-hour cell phone coverage).  * Engage all clients by understanding and addressing their needs whether within or outside the scope of work. * Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas.  * Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.  * Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.  * Other duties as assigned.     Knowledge and Skill Requirements:  * Bachelor’s Degree in related field.  May be substituted with a minimum of 5 years working with the target population.    * Substance abuse experience required.  * Excellent interpersonal and organizational skills.  * Previous experience with group facilitation preferred.    Organizational Relationship:  Directly reports to Program Manager. Direct reports of this position are none.   Physical Requirement:  * Ability to drive a vehicle. * Ability to ascend and descend stairs.   Working Conditions: Travel within the state will be required. As part of the responsibilities of this position, the Case Manger will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.    Remote Work Option: Remote work is permissible in some positions at SMOC depending on the key functions and responsibilities. The Case Manager position is eligible to work from home 0-20% of the week in scheduling coordination with the department manager. Monday through Friday: 9:00AM - 5:00 PM. Includes a 1-hour unpaid lunch break. 35 Hours per week.

Ensure shelter safety and security, respond to emergencies, monitor resident compliance with rules, support residents, and maintain documentation. | High school diploma or GED, valid driver's license, ability to work independently, good communication skills, and sensitivity to diverse low-income populations. | Summary: Monitor the adherence of house rules and routines by residents, ensure the safety and security of the shelter, respond to emergency situations overnight, weekends or on an as needed basis. Why Work for SMOC? * Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment. * Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees. * Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees. * 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees. * Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability. * Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more. Primary Responsibilities:  * Be responsible for the safety and security of the shelter. * Respond calmly and effectively in emergency situations. * Monitor chores, curfews and household rules and routines. * Set limits, de-escalate disruptive situations and give warnings as needed. * Written communication in the logs at the end of each shift. * Offer supports to residents. * Attend all staff meetings, group trainings and supervisions as needed. * Accept donations and oversee volunteer activities. * Uphold confidentiality. * Must be able to drive the SMOC Program van to transport clients.  * Engage all clients by understanding and addressing their needs whether within or outside the scope of work. * Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas. * Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements. * Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.  * Other duties as assigned. Knowledge and Skill Requirements: * Minimum High School Diploma or GED * Sensitivity to low-income families of diverse backgrounds * Ability to work independently * Bilingual strongly preferred * Good oral and written communication skills * Must have valid driver's license and reliable transportation Organizational Relationship: Directly reports to Program Director. Indirectly reports to None. Direct reports of this position are None. Indirect reports of this position are None. Physical Requirements: Ability to ascend and descend stairs. Ability to lift at minimum 25 lbs. Working Conditions: As part of the responsibilities of this position, the Program Specialist-Relief will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services.  A successful background check is required. Saturday and Sunday: 3:00PM - 10:00PM 14 Hours per week.

Provide street outreach, conduct assessments, develop service plans, and coordinate with community providers. | Experience in human services, ability to work with diverse populations, valid driver's license, and reliable transportation. | Summary: Provide street outreach and Coordinated Entry (CE) assessments to assigned clients, a combination of those living outside and areas not meant for habitation. Target population include those who are living outside and those identified by Police Officers or other community providers as needing services. Work closely with other community-based providers to ensure immediate and long-term health and safety needs of the participants are addressed. Work to engage clients in Case Management and refer to appropriate region and mainstream benefits. Develop/monitor plan to assist in improved recovery, housing status and overall health. Travel throughout the west region is required.   Why Work for SMOC? * Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment. * Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees. * Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees. * 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees. * Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability. * Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.   Primary Responsibilities: * Provide street outreach and implement engagement strategy with all new clients referred to the program and conduct a comprehensive service needs assessment with each client.      * Provide outreach at the Day Center as needed and according to a schedule. Attend meetings at both SMOC, COC, and The HUB when required.   * Guarantee data is accurately collected and submitted in VESTA  * Develop, implement, and monitor Individualized Service Plan with each participant.  * Ensure coordination of service delivery on behalf of each client. Work in collaboration with all other service providers working with the participant.  * Build working relationships with other area agencies. * Assist individuals with medical emergencies in finding detoxification services and appropriate treatment.  * Keep accurate client records and provide monthly written updates including client updates, demographics, barriers and new resources, etc.  * Assist individuals in accessing new resources and supports which will lead to safer choices and reduce risky behaviors that may include panhandling, prostitution, and substance use.  * Engage all clients by understanding and addressing their needs whether within or outside the scope of work.  * Attend & participate in engagement team meetings as requested and communicate effectively with client and staff in other areas.  * Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements. Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.  * Frequent travel throughout the Western region of Massachusetts is required. * Other duties assigned.    Knowledge and Skill Requirements: * Bachelor’s degree or three years’ experience in Human Services or related field. * Sensitivity to low - income people of diverse backgrounds. * Ability to work well as a member of a dynamic team. * Valid license and reliable transportation. * Assessment, advocacy and case management skills. * Flexible schedule required. * Bilingual preferred.    Physical Requirements: Must be able to conduct street outreach which often may include long periods of walking and standing while speaking with clients.   Working Conditions: Frequent travel throughout the Western region of Massachusetts is required. The Street Outreach Worker will work at multiple office spaces, such as, the Day Center in Framingham and the Satellite office in Franklin, as well as, 7 Bishop Street in Framingham. As part of the responsibilities of this position, the Street Outreach Worker will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required. Monday through Friday: 9:00AM - 5:00PM. Includes a 1 hour unpaid lunch break. 35 Hours per week.

Manage and develop social services programs for homeless populations, coordinate with housing staff, supervise staff, maintain reports, and ensure compliance with policies. | Bachelor's degree, 1-3 years experience serving homeless populations, strong interpersonal skills, communication skills, proficiency in Microsoft Word and Excel, valid driver's license, and preferred supervisory experience. | Summary: The program supervisor is responsible for managing all aspects of the LTLC social services program serving homeless and disadvantaged people.    Why Work for SMOC? * Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment. * Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees. * Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees. * 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees. * Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability. * Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more. Primary Responsibilities: * Plan and develop program services according to client needs * Participates weekly program staff and team meetings * Work closely with SMOC Housing Staff to ensure coordinated housing and services for each participant. * Prepare monthly program report to be submitted to the CM Supervisor. * Maintain monthly and annual statistical activity reports as requested by funding sources * Maintain direct contact with client population through continued service delivery and by acting as back-up for direct care staff when necessary * Work with staff to provide them guidance and ensure optimal delivery of services to clients * Develop and coordinate process for responding to verbal/behavioral disturbances that occur at the program    * Works collaboratively with the City of Lowell CoC as directed by CM Supervisor * Engage all clients by understanding and addressing their needs whether within or outside the scope of the specialty. * Attend & participate in engagement team meetings, follow up with client service plans and communicate effectively with clients and staff in other specialty areas. * Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures. * Other duties as assigned. Knowledge and Skill Requirements: * Bachelor’s degree required; Master’s degree preferred * 1-3 years serving homeless population   * Must have commitment and ability to work with others to change systems which obstruct the growth and development of homeless and disadvantaged persons * Must have the ability to work with diverse populations (e.g. mentally ill, chemically dependent), diverse interests, and respond to ever-changing community dynamics * Need to have strong empathy, advocacy, empowerment, teaching and problem-solving skills * Must have excellent verbal and written communication skills   * Proficient in Microsoft Word and Excel * Previous supervision experience preferred    * Must have a valid driver's license Organizational Relationship: Directly reports to Executive Director. Indirectly reports to None. Physical Requirement: This Position requires that you be able to ascend and descend stairs. Must be able to travel to various hosing properties throughout Western Mass. Position requires prolonged periods of sitting. Working Conditions: The program is in Shelter Property in Lowell. Parking is available in an outside lot adjacent to the building. As part of the responsibilities of this position, the case manager, Supervisor approval will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. Monday through Friday: 9:00AM- 5:00PM. Includes a 1 hour unpaid lunch break. 35 Hours per week