Sonova AG

Assist patients and staff in a healthcare setting by scheduling, verifying insurance, and providing support. | High school diploma or equivalent, 2+ years healthcare/customer service experience, knowledge of insurance and EMR/EHR systems. | Connect Hearing, part of AudioNova Location: Tinley Park, IL 18210 S. La Grange Rd. Suite 103 Tinley Park, IL 60487   Current pay: $18.00-20.00 an hour + Sales Incentive Program! Clinic Hours: Monday-Friday, 8:30am-5:00pm   What We Offer: Medical, Dental, Vision Coverage 401K with a Company Match FREE hearing aids to all employees and discounts for qualified family members PTO and Holiday Time No Nights or Weekends! Legal Shield and Identity Theft Protection 1 Floating Holiday per year   Job Description: The Hearing Care Coordinator (HCC) works closely with the clinical staff to ensure patients are provided with quality care and service. By partnering with the Hearing Care Professionals onsite, the HCC provides support to referring physicians and patients. The HCC will schedule appointments, verify insurance benefits and details, and assist with support needs within the clinic.   As a Hearing Care Coordinator, you will: Greet patients with a positive and professional attitude Place outbound calls to current and former patients for the purpose of scheduling follow-up hearing tests and consultations and weekly evaluations for the clinic Collect patient intake forms and maintain patient files/notes Schedule/Confirm patient appointments Complete benefit checks and authorization for each patients’ insurance Provide first level support to patients, answer questions, check patients in/out, and collect and process payments Process repairs under the direct supervision of a licensed Hearing Care Professional Prepare bank deposits and submit daily reports to finance General sales knowledge for accessories and any patient support Process patient orders, receive all orders and verify pick up, input information into system Clean and maintain equipment and instruments Submit equipment and facility requests General office duties, including cleaning Manage inventory, order/monitor stock, and submit supply orders as needed Assist with event planning and logistics for at least 1 community outreach event per month Remote support for our Suffolk, VA clinic Education: High School Diploma or equivalent Associates degree, preferred Industry/Product Knowledge Required: Prior experience/knowledge with hearing aids is a plus Skills/Abilities: Professional verbal and written communication Strong relationship building skills with patients, physicians, clinical staff Experience with Microsoft Office and Outlook Knowledge of HIPAA regulations EMR/EHR experience a plus Work Experience: 2+ years in a health care environment is preferred Previous customer service experience is required   Be sure to click 'Take Assessment' during the application process to complete your HireVue Digital Interview. These links will also be sent to your email and phone. Please note that your application cannot be considered without completing this assessment. This is your opportunity to shine and advance your application quickly and effortlessly! You'll also gain an exclusive look at the Hearing Care Coordinator role and discover what makes AudioNova such an exceptional place to grow, belong, and make a meaningful impact. Congratulations on taking the first step toward joining the AudioNova team!   We love to work with great people and strongly believe that a diverse team makes us better.  We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability.   We thank all applicants in advance; however, only individuals selected for an interview will be contacted.  All applications will be kept confidential. Sonova is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Director, Human Resources.   #INDPCC

Assist customers via various communication channels, resolve inquiries and issues, and ensure a positive customer experience. | Minimum 2 years' B2B or 3 years' B2C customer service experience, effective communication skills, SAP experience, and intermediate Microsoft Office skills. | Customer Support Specialist Aurora, IL | Remote The Customer Support Specialist (CSS) is responsible for supporting the sales efforts of the company through customer contact via a variety of support mediums. The CSS is the backbone of the Customer Success infrastructure, creating a hallmark of excellence by providing both exceptional service and proactive interdepartmental support, while continually challenging themselves to maximize efficiency. Responsibilities: • Serve customers via phone, fax, mail and/or email by determining requirements, answering inquiries, resolving problems, fulfilling requests, maintaining client database, and customer profiles • Resolve problems by clarifying issues, researching and exploring, coming up with alternative solutions, implementing solutions, and escalating unresolved problems • Redirect complex or specialized concerns to the appropriate team for follow-up (e.g., Audiology inquiries, technical product support, etc.) when applicable • Investigate and resolve problems related to the shipment of product, returns, credits, and orders • Handle customer complaints with a sense of urgency and see through to satisfactory resolution • Work cross functionally to ensure an effortless customer experience • Ability to consistently meet stated KPIs More about you: • Minimum 2 years' B2B Customer Service OR 3 years' B2C Customer Service experience • High school diploma or equivalent; some college preferred • Effective written and verbal communication; strong active listening skills • Displays empathy, attention to detail, and interpersonal savvy • At least 2 years SAP experience; Salesforce.com experience a plus • Intermediate skills with Microsoft Excel, Outlook, Teams, Word, PowerPoint • Conversational Spanish preferred A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova. Don't meet all the criteria? If you're willing to go all in and learn, we'd love to hear from you! We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon, or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone, please contact wholesale.HR@sonova.com What we offer: • Medical, dental and vision coverage* • Health Savings, Health Reimbursement, and Flexible Spending/Dependent Care Accounts • TeleHealth options • 401k plan with company match* • Company paid life/ad&d insurance • Short/Long-Term Disability coverage (STD/LTD) • PTO, floating Diversity Day & paid holidays* • Paid parental bonding leave • Employee Assistance Program (24/7 mental health support hotline) • Robust Internal Career Growth opportunities • Tuition reimbursement • Hearing aid discount for employees and family • Internal social recognition platform • Plan rules/offerings dependent upon group Company/location This role's pay range is between $20 to $25 an hour. This role is also bonus eligible. Sonova is an equal opportunity employer We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

Perform manual and clerical shipping and receiving duties including order picking, verifying quantities, logging receipts, and preparing shipments in a distribution center. | Requires 2-3 years experience in distribution or material handling, high school diploma, basic computer skills, ability to lift up to 40 pounds, and fluent English. | Valencia, CA - Onsite    Finished Goods/ Shipping Clerk  Performs a combination of manual and clerical shipping & receiving duties working out of a Distribution Center. Accurately Receives, Picks Orders, and prepare Orders to ensure the highest quality and accuracy in the handling of all products into and out of the Finished Goods Inventory areas.   Responsibilities: Uses computer system for tracking, logging, verifying and reporting. Follows best shipping practices and procedures, schedules, and requirements. Receives incoming materials or prepares materials for shipment keeping accurate data records throughout all processes. (Un) packs or (un)wraps items such as raw materials, assemblies, parts, supplies, equipment, etc. Verifies quantities, documentation, and conformance of materials to stated identifications. Logs receipt of items on system, processes all documentation in an accurate and timely manner. Accurately fills order or material transfers, completing picking, shipping, and other documents. Reports materials shipped and bills of lading. Posts weight and shipping charges and routes merchandise to destinations. Other duties as assigned.   Travelling Requirement: up to 5%   More about you: Education High School Diploma or General Education Degree Work Experience 2 to 3 years in Distribution or  Material Handling/Controlled environments. Language(s)/ Level English/ Fluent IT Skills Basic Computer skills for shipping & receiving and common PC software Further Requirements Required to reach with hands and arms. Prolonged periods of standing. Occasionally required to climb, balance, stoop, kneel, crouch or crawl. Ability to lift and move up to 40 pounds.         A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova Don't meet all the criteria?  If you’re willing to go all in and learn we'd love to hear from you!       What we offer: Medical, dental and vision coverage* Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts TeleHealth options 401k plan with company match* Company paid life/ad&d insurance Additional supplemental life/ad&d coverage available Company paid Short/Long-Term Disability coverage (STD/LTD) STD LTD Buy-ups available Accident/Hospital Indemnity coverage Legal/ID Theft Assistance PTO (or sick and vacation time), floating Diversity Day, & paid holidays* Paid parental bonding leave Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more) Robust Internal Career Growth opportunities Tuition reimbursement Hearing aid discount for employees and family Internal social recognition platform D&I focused: D&I council and employee resource groups *Plan rules/offerings dependent upon group Company/location. This role's pay range is between $21.00/hr (based on location). This role is also bonus eligible.    How we work: At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.