Smith.ai

Manage a portfolio of high-value clients to ensure retention, satisfaction, and growth by partnering with internal teams and refining client engagement practices. | 5+ years in client success or account management, strong communication skills, experience managing high-value accounts, and proficiency with client service tools. | About Us Smith.ai is transforming the way businesses handle customer communications. Through a powerful combination of AI and live agents, we deliver 24/7 receptionist and chat services that convert leads, delight customers, and protect time for SMB business owners and operators. We're a mission-driven team excited to utilize cutting-edge technologies and passionate about modernizing client communication and scaling high-performance service. The Role We are looking for a Senior Client Success Manager to deliver an exceptional experience to our top clients. This role partners closely with our Support and Onboarding teams and reports to the Manager of Client Success. As a Senior Client Success Manager, your mission is to ensure our clients receive a stellar experience throughout their journey with us, strengthening trust, driving measurable value, and becoming a critical partner in their business success. Your impact will be measured by retention, satisfaction, and growth within your accounts. This role is highly client-facing, requiring you to navigate complex scenarios with diplomacy and clarity. You’ll be hands-on in developing playbooks, refining best practices, and representing the voice of our most valuable clients across the organization. You are proactive, detail-oriented, and thrive in the fast-moving environment of a scaling startup where not everything has a playbook yet. What You’ll Do: Serve as the primary point of contact for a portfolio of high-value clients, building long-term partnerships based on trust and measurable results. Partner with Sales, Support, and Onboarding to ensure a seamless end-to-end client journey. Provide input to refine playbooks, best practices, and decision frameworks to support consistency and excellence in client engagement. Anticipate client needs and act as a trusted advisor, offering insights and solutions that drive business value. Collaborate internally to represent client feedback and influence product and process improvements. Deliver an exceptional experience aligned with Smith.ai’s standards, SLAs, principles, and values. Drive outcomes that impact client retention, lifetime value, referrals, and satisfaction. What Sets You Apart 5+ years of experience in client success, account management, or customer-facing roles, preferably in SaaS or with technical products/services. Demonstrated success managing high-value accounts and driving measurable outcomes (retention, expansion, revenue growth). Exceptional communication skills, both written and verbal, with the ability to influence and resolve complex situations. Proficiency with client services tools for monitoring, tracking, and analyzing client sentiment and performance. Nice to have: Experience with Vitally.io, Freshdesk and Click Up. Why You’ll Love Working Here Fully remote team—you can work from anywhere in the U.S. Competitive compensation ($70k–$90K depending on experience), plus equity. Robust benefits package including medical, dental, vision, 401(k), life insurance, and unlimited FTO. Work with passionate, kind, and driven teammates across the globe. A mission that matters: Helping small businesses succeed in an AI-powered world. We’re committed to building a team that reflects the world we live in. We welcome applicants from all backgrounds and walks of life. Discrimination has no place here.

Drive outbound prospecting to create and close new business with SMBs, manage full sales cycle, collaborate with marketing and BDRs, and meet revenue targets. | 2-4 years outbound B2B sales experience to SMBs, preferably in legal or home services, experience in growth-stage startups, and strong collaboration and urgency skills. | About Us Almost every SMB in the world will buy an AI receptionist in the coming year or two. Smith.ai is a pioneer in that space - we build AI voice agents that redefine how SMBs handle phone calls, allowing businesses to book appointments, take payments, and manage complex call flows without missing a beat. With over 4,000 SMBs already trusting us (and staying thanks to world-class retention), we’re growing revenue and customers at an incredible rate. From law firms to home contractors and other service-based companies, we leverage the latest in LLMs, speech-to-text, and text-to-speech to deliver human-like conversation at scale. We’re driving the next wave of AI innovation where it matters most: real-world customer interactions. The Role This is a high-impact role where you’ll take the energy of outbound prospecting and pair it with the art of consultative selling. Smith.ai has historically scaled on inbound demand, but now outbound is becoming a core growth engine. As an Outbound Account Executive, you’ll be responsible for creating and closing new business with SMBs who can benefit from our AI-powered solutions. This is the perfect role for someone who thrives on building pipeline, running a full-cycle sales process, and owning revenue targets in a high-growth environment and having the opportunity to help build an outbound motion from the ground up. What You’ll Do Identify, target and close high value outbound wins Bring a curious, creative approach to inventing the tactics that will work for Smith.ai. You’ll be expected to leverage the latest techniques and tooling to do outbound in a scalable, modern way. Collaborate with marketing to help define outbound strategy and messaging. Work with your outbound BDR to source pipeline at high-value multi-location businesses. Manage a strategic sales process by cultivating relationships with multiple decision-makers and managing internal partnerships Meet or exceed monthly, quarterly and annual sales targets. What You’ll Bring You’re SMART - a quick learner, you’re curious and you have business savvy You’re WIRED FOR GREATNESS - you’d do anything to make something of yourself and your team You ACT WITH URGENCY - you are relentless, you move fast and get things done now You’re HIGHLY COLLABORATIVE - you bring no ego and you win together 2-4 years successful outbound B2B sales to small businesses. Ideally you have experience selling to small businesses, especially in the Legal or Home Services categories Previous experience in growth stage startups ($20M-$100M) preferred Why You’ll Love Working Here Here at Smith.ai, we’re laser focused on our mission of helping small and medium businesses succeed. We strive to test, learn and improve, while continuously developing our solutions, our operations, and our team members. We’re a fast-growing and dynamic startup, with 500+ team members globally, that values collaboration and innovative thinking. Fully remote team—you can work from anywhere in the U.S. Competitive compensation (a base salary that ranges between $70,000 - $80,000 and a $70,000 variable - $140,000 OTE), plus equity. Robust benefits package including medical, dental, vision, 401(k), life insurance, and unlimited FTO. We’re committed to building a team that reflects the world we live in. We welcome applicants from all backgrounds and walks of life. Discrimination has no place here.