Skysoft Inc

Lead end-to-end product ownership for PEGA Smart Dispute initiatives, translating business needs into technical requirements and managing the product backlog. | Requires 10+ years of experience as a Product Owner or Business Analyst, with expertise in PEGA Smart Dispute and financial dispute management. | Job Title: PEGA Smart Dispute Product Owner Location: Remote (Charlotte, NC) Experience: 10+years Must Job Description: We are seeking an experienced PEGA Smart Dispute Product Owner with 10+ years of experience in requirements gathering, analysis, and backlog creation for financial dispute management solutions. The ideal candidate will have hands-on experience with PEGA Smart Dispute, excellent communication skills, and the ability to work closely with business directors, stakeholders, and technical teams to define and deliver high-quality product requirements. This role plays a critical part in driving product vision, defining user stories, and ensuring alignment between business needs and technical execution. Key Responsibilities Product Ownership & Requirement Gathering • Lead end-to-end product ownership for PEGA Smart Dispute initiatives. • Capture, analyze, and refine detailed business and functional requirements for dispute management workflows. • Collaborate with business directors, SMEs, and stakeholders to understand needs, pain points, and expected outcomes. • Translate business requirements into well-defined user stories, acceptance criteria, and product documentation. Backlog Management • Create, maintain, and prioritize a high-quality product backlog aligned with business goals and project milestones. • Ensure user stories are clear, estimable, testable, and technically feasible. • Facilitate grooming/refinement sessions with development teams. Collaboration & Communication Act as the primary liaison between business stakeholders and PEGA delivery teams. Communicate project updates, priorities, risks, and dependencies to leadership and cross-functional stakeholders. Work closely with PEGA developers, QA testers, and architects to ensure alignment and clarity. Analysis & Product Strategy Conduct gap analysis for current vs. target-state dispute workflows and systems. Identify opportunities to improve business processes, enhance user experience, and optimize throughput. Support planning activities, including roadmap definition, release planning, and sprint planning. Delivery Support Participate in sprint ceremonies (daily standups, sprint reviews, retrospectives). Ensure delivered features meet acceptance criteria and business expectations. Assist with UAT planning, coordination, and validation. Required Skills & Qualifications 10+ years of experience as a Product Owner or Business Analyst. Strong expertise with PEGA Smart Dispute platform and its end-to-end functionalities. Proven experience gathering and analyzing requirements for dispute management systems in the banking/financial domain. Strong understanding of Agile/Scrum methodologies. Excellent communication, documentation, and stakeholder management skills. Ability to analyze complex business processes and convert them into clear user stories and acceptance criteria. Strong problem-solving, critical thinking, and decision-making abilities. Preferred Qualifications Experience working with major financial institutions or banking clients. Knowledge of payments, fraud, chargebacks, and dispute resolution processes. Familiarity with JIRA, Confluence, and similar tools. PEGA certifications (CPBA, CSSA, etc.) are a plus.

Gather and document business requirements for credit card and payments systems, facilitate Agile ceremonies, and collaborate with stakeholders and technical teams to ensure delivery. | 8+ years as a Business Analyst in banking/financial services with strong PEGA Smart Dispute experience and Agile methodology knowledge. | Job Title: Business Analyst Location:Remote Job Description: We are looking for a highly skilled Business Analyst with strong expertise in the banking domain, specifically in credit card, payments, and PEGA Smart Dispute systems. The ideal candidate will bridge business needs with technology teams, ensuring requirements are clearly defined and aligned with Agile practices. Responsibilities: • Gather, analyze, and document business requirements for credit card, payments, and dispute management processes. • Work closely with stakeholders, Product Owners, and technical teams to translate business needs into functional specifications. • Provide subject matter expertise on PEGA Smart Dispute and related banking/credit card systems. • Facilitate Agile ceremonies, contribute to backlog refinement, and ensure clarity of user stories. • Collaborate with the Business team, users, and development teams to validate solutions that meet business requirements. • Track project progress, risks, and dependencies while supporting delivery timelines. Requirements: • 8+ years of experience as a Business Analyst in the banking/financial services domain. • Strong knowledge of credit card and payments systems; hands-on PEGA Smart Dispute experience is a must. • Solid understanding of Agile methodology and ability to actively participate in Agile ceremonies. • Excellent analytical, problem-solving, and communication skills. • Ability to work in a fast-paced, hybrid environment.