SIRVA

Provide technical sales support, client engagement as a technology SME, and collaborate on digital feature development. | Requires 5+ years in technology client engagement and solution development with strong understanding of web/mobile applications, Azure, SaaS, and excellent communication skills. | Role Overview The Technology Experience Lead professional provides technical assistance and expertise during the sales and post sales process of software products and solutions. They act as a bridge between the sales team and the technical team, ensuring that customers understand the product's capabilities and how it meets their needs. In addition, the Technology Experience Lead plays a critical role in leveraging technology capabilities to existing clients ensuring clients remain informed on new innovation and collaborates in client workshops aligning Sirva technology to business solutions. Collaborates with the product development team to ensure proposed solutions are feasible and aligned with product capabilities. *This position is remote, preferably filled in the EST or CST time zone. Responsibilities 50% Technology Sales Support • Collaborate with sales teams to understand customer requirements and propose suitable software solutions. • Conduct technical presentations and product demonstrations to potential clients. • Explain technical aspects of the software product, including features, benefits, and limitations. • Assist in the preparation of technical proposals, bids, and RFP responses. • Provide detailed product specifications and customization options. • Work with the sales team to identify and overcome technical obstacles in the sales process. • Develop and deliver technical training sessions for sales teams and customers. • Create and maintain technical documentation, including product manuals, FAQs, and knowledge base articles. • Ability to quickly identify and resolve technical issues during the sales process 20% Client Engagement Technology Subject Matter Expert • Engage with customers to gather detailed requirements and understand their business processes. • Provide on-site or remote technical support during customer visits and meetings. • Address technical questions and concerns raised by customers promptly. • For Post Sales Support• Assist in the smooth transition of new customers from sales to implementation teams. • Provide technical support during the initial stages of product deployment. • Work with the customer support team to resolve any post-sales technical issues 30% Digital Feature Development • Design and propose software solutions that meet customer requirements. • Collaborate with the product development team to ensure proposed solutions are feasible and aligned with product capabilities Education/Certification Requirements • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field from accredited college or university Qualifications and Experience Requirements • 5+ years of technology client engagement presentations and solution development • Strong technology understanding of web application design and system architecture • Strong technology understanding of mobile application technology • Strong understanding of Microsoft Azure technology • Strong understanding of Saas technology offering • 5+ years of successful client solution development • Strong business acumen and a solid foundation in information technology, including change management and project management experience. • Ability to explain complex technical concepts to non-technical audiences. • Ability to set application strategies and lead workshops and successful execution of client ideation sessions • Ability to establish and maintain effective working relationships with business unit leaders and executive team • Ability to apply innovative thinking in conjunction with a technical understanding of emerging technologies to address needs and problems of shared services • Change management, collaboration and influencing skills • Strong interpersonal skills to effectively interact with customers, sales teams, and technical teams. • Strong communication skills, both orally and written • Experience in managing external providers and vendors • A successful track record of technology client engagement • You foster belonging and encourage authenticity. You are inclusive, value diversity, and recognize that these behaviors empower and inspire positive action and promote innovation At Sirva, we are committed to fair and transparent compensation practices. In accordance with applicable state and federal laws, we provide the following salary information for this position: • Position Title: Technology Experience Lead, Client Technology • Salary Range: $110,000-$140,000 USD • Benefits: Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan and more. Benefits are based on employment status and may not be available for temporary or part-time employees Salary ranges may vary based on location, market conditions, and other factors such as experience and qualifications. The final compensation will be determined during the hiring process based on these considerations. For positions available outside the United States, salaries will take into account local currency and market conditions, which may differ from the USD salary range. If you have any questions about salary or benefits, we encourage you to ask during the hiring process. • Artificial Intelligence Usage: Artificial intelligence tools may be used to assist with administrative tasks such as notetaking and advanced candidate searches during the recruitment process. All screening, assessment, and hiring decisions are made by human recruiters and hiring managers. • Vacancy Status: This posting reflects an existing vacancy within our organization. #LI-Remote

Serve as primary customer coordinator in mobility programs, proactively support and consult customers, manage client communications, and ensure high-quality customer experience. | High school diploma or equivalent, 1-2 years experience in global mobility or customer experience roles, strong organizational and communication skills, and digital proficiency. | JOB DESCRIPTION ROLE OVERVIEW As a CXO Consultant 3, you will contribute to Sirva’s success by serving as the primary point of coordination to Sirva’s customers in their mobility journey. This role is service focused, with the organizational ability to support, monitor and consult with customers across a large client base. Additionally, this role will seek out opportunities to enhance the customer experience, both by proactively contacting the customer in recognition or critical milestones in their journey and by offering additional program services, where appropriate. • This role must be filled within the United States. WHAT YOU’LL BE DOING Responsibility Priority • Can vary upon business needs Function Priority 1 Direct Customer Interaction • Places proactive calls with customer to welcome them, advise on the authorized services and policies to be provided, connecting at meaningful moments throughout the move. • Engages and adopts new technology enhancements and features, sharing these updates and promoting them internally and with customers to encourage high usage of tools and self-service support. • Serves as a trusted advisor in the mobility programs across a client base, learning and understanding about available services, and translating those services confidently when speaking to each individual customer’s needs. • Works to fully understand customer needs and concerns by asking questions, listening carefully, showing empathy and using expertise to provide sound guidance throughout the customer mobility journey. • Regularly utilizes digital tools to access client policy information to ensure timely and accurate information is adequately conveyed to the customer. • Ability to advise on services delivered by our supplier partners and trouble shoot across service lines. Services can include homesale, home purchase, home rental, property management, expense management, household goods, immigration, temporary living, education, language training, payroll and compensation, destination services, and any other related services for all mobility program types. • Demonstrates advanced skills in managing complex relocations such as core/flex programs, payroll and compensation, fixed fee and cost plus homesale programs and/or VIP files. • Utilizes an omnichannel technology solution (phone, email, chat, etc.) to support customer interactions. • Partners internally with other customer support teams to ensure all customer needs are promptly met, coordinating and responding as a single support team for the customer. • Collaborates externally with supplier partners as appropriate, to coordinate authorized services for the customer, recognizing these suppliers are an extension of the customer experience. • Dedicated to strong data integrity, ensuring system accuracy through regular upkeep of file notes, updates, and information, so that system data can be used confidently and reliably to drive and inform other company processes and to contribute to a smoother customer experience. • Ensures outlined Key Experience Metrics and customer/client SLAs (e.g. customer satisfaction, responsiveness, cost savings) are met or exceeded. • Supports customer and client needs with a focus on quality, accuracy and timeliness so as to achieve zero financial write offs. Priority 2 Client Support/Calls • Communicates with the client’s HR contacts on relocation/assignment issues impacting the employee and family. • Provides assistance with exception management, including recommendations on specific exceptions to policy. • Provides status updates, keeping the client abreast of issues and offering solutions as issues arise, and completing client projects and reports as requested. Priority 3 Training, Team Meetings, Other internal Sirva tasks • Regularly attends mandatory, essential and recommended training to support on the job knowledge, career growth, and understanding of the organizational vision, culture and experience. • Completes other tasks/responsibilities as required to provide effective support to Manager, Client and Customers. WHAT YOU BRING TO SIRVA(Qualifications, Skills, Education or Certification Requirements, etc.) Education/Experience • High school diploma or equivalent. • University/college degree preferred. • 1 year work experience in global mobility. • 2 years in a customer experience, business operations role preferred. • International experience a plus, but not necessary. • Must be fluent in English, but other languages are highly desired. Cognitive Skills • Experience providing highly organized delivery, demonstrable problem-solving skills and high attention to detail. • Experience of exercising judgement in owning complex processes, through to completion and resolution. • Able to think creatively and successfully navigate ambiguity to solve problems quickly and efficiently. • Strong accountability for success of customer experience. • Curiosity and hunger to learn and to grow alongside a transforming organization. Technology Skills • Digitally focused with demonstrated comfort utilizing multiple technology platforms as an integrated component of their day to day role. • Embraces new technology and can easily incorporate into ways of working. • Ability to navigate multiple technology platforms simultaneously. Social & Emotional Skills • Strong customer service and trusted advisor mindset in both proactive and reactive scenarios. • Able to easily and quickly build trust across many persona/personality customer types. • Able to operate in a team environment with shared goals and responsibilities, in support of positive customer experiences. • Displays confident, calm demeanor, particularly in difficult, emotional, or stressful situations. • Strong collaborator and team player. • Excellent written, verbal communication and interpersonal skills. • You foster belonging and encourage authenticity. You are inclusive, value diversity, and recognize that these behaviors empower and inspire positive action and promote innovation At Sirva, we are committed to fair and transparent compensation practices. In accordance with applicable state and federal laws, we provide the following salary information for this position: • Position Title: Customer Experience & Operations Consultant 3 • Salary Range: $60,000-$70,000 USD • Benefits: Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan and more. Benefits are based on employment status and may not be available for temporary or part-time employees Salary ranges may vary based on location, market conditions, and other factors such as experience and qualifications. The final compensation will be determined during the hiring process based on these considerations. For positions available outside the United States, salaries will take into account local currency and market conditions, which may differ from the USD salary range. If you have any questions about salary or benefits, we encourage you to ask during the hiring process. Sirva Worldwide, Inc. provides HR and mobility professionals with the resources, guidance, and support they need to achieve the best possible relocation for talent, and for the companies that move them. As a leading global relocation management and moving services company, we bring together personalized program solutions, expansive global reach, innovative technology, and an unmatched supply chain to transform businesses of any size and empower talent moving to their next opportunity. From corporate relocation and household goods to home sale and commercial moving and storage, our portfolio of brands (including Sirva, Allied, northAmerican, Global Van Lines, Alliance, Sirva Mortgage and Smartbox) provide everything needed to move talent and deliver experience. Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories. It is also Sirva's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. The Federal EEO Law Poster may be found at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at HRSirva@Sirva.com and let us know the nature of your request and your contact information.