Silna Health

Provide technical support, manage user accounts, troubleshoot issues, and collaborate on system improvements. | Minimum of 1 year in IT support or helpdesk, familiarity with SaaS tools, security, and strong communication skills. | Silna Health (silnahealth.com) is a health technology company that handles insurance verification and prior authorizations for specialty healthcare providers. Our mission is to streamline how providers financially clear patients for care, so providers can spend more time delivering exceptional care. We are based in New York City and work with customers across the country. Silna Health is looking for a remote, full-time IT Support team member to provide technical support across the organization. This role will focus on technical account setup and management, troubleshooting technical issues, onboarding, and providing general IT support for our 30+ member specialist team. This is an execution-focused role ideal for someone who is energized by being the “go-to” person for solving technical problems and keeping systems running smoothly. Responsibilities: Serve as the first-line technical support for internal teams, resolving issues directly wherever possible and escalating as necessary Monitor and respond to technical questions from multiple stakeholders in parallel, while maintaining professionalism and urgency Partner closely with Silna’s CTO on system improvements, tooling changes, and security best practices Own technical onboarding for new hires, including account creation, permissions and access setup, and tool provisioning Troubleshoot issues related to user accounts and access, password resets and authentication, SaaS tools and internal systems, etc. Coordinate with vendors and service providers as needed Help ensure broad reliability, access control, and basic security hygiene across the business Be willing to work 40 hours per week; Monday-Friday during business hours Qualifications: Minimum of 1 year of relevant experience in IT support, technical operations, or helpdesk roles Strong familiarity with user account management, SaaS tools, security tools (e.g., Google Workspace, Slack, Okta, Yubikey, password managers) & troubleshooting expertise across hardware and software Clear and professional written and verbal communication skills Ability to work independently while also escalating and collaborating with team as appropriate Strong work ethic with a sense of urgency; able to multitask and manage competing priorities Benefits: Competitive hourly rate Fully remote role Best of all, a chance to support a team making a meaningful difference in patients’ ability to access care