SewerAI Corporation

Assist customers with technical issues related to SaaS platforms, troubleshoot problems, document issues, and escalate complex cases. | 2-4 years of technical support experience, strong communication skills, ability to learn technical products quickly, familiarity with ticketing systems. | About SewerAI Corporation SewerAI is transforming underground infrastructure management through AI-powered inspection and risk analysis. Our platform helps contractors, engineering firms, and utilities unlock valuable insights from sewer inspection data—turning hours of manual video review into actionable intelligence in minutes. After doubling our customer base over the past year, we’re now entering an exciting phase of accelerated growth. About the Role The Customer Support Technician II is an entry-level technical support role responsible for assisting customers with day-to-day use of SewerAI’s SaaS platforms, PIONEER and AutoCode. This role focuses on resolving common technical issues, answering product usage questions, and ensuring customers receive timely, accurate support. As part of the Customer Enablement organization, this role works closely with Support, Product, Engineering, and Professional Services teams to triage issues, follow established troubleshooting processes, and escalate more complex problems with clear documentation and context. The ideal candidate is detail-oriented, curious, and comfortable communicating with customers while learning new technical systems. Reports to: Director of Customer Enablement Location & Work Model Bay Area candidates will be prioritized. Candidates local to the Bay Area should expect a hybrid schedule based out of our Walnut Creek, CA location. We are open to remote candidates as well (depending on experience and role fit). Key Responsibilities Technical & Product Support Respond to customer support requests via Pylon, Slack, in-app chat, and email. Diagnose and resolve common, documented issues related to: User access and permissions Platform usage and workflows Data visibility or expected system outputs Follow established troubleshooting guides and support playbooks. Clearly communicate findings, next steps, and resolutions to customers. Issue Triage & Escalation Accurately classify and document incoming support requests. Escalate issues to Engineering, Product, or Professional Services with clear summaries, relevant context, and reproduction details when available. Track escalated issues and communicate status updates back to customers. Knowledge & Process Contribution Use and contribute to internal and customer-facing documentation, including FAQs and troubleshooting guides. Identify recurring issues and flag documentation or process gaps to the team. Maintain clean, well-documented tickets that support efficient collaboration. Customer Experience & Support Operations Meet defined first response time (FRT) and resolution SLAs. Deliver professional, clear, and customer-focused support interactions. Support overall team goals for customer satisfaction and ticket backlog health. Qualifications & Skills Required 2–4 years of experience in technical support, SaaS support, IT helpdesk, or a related role. Strong written communication skills and attention to detail. Comfort working in ticketing systems and real-time support environments. Ability to learn technical products, workflows, and tools quickly. Preferred Experience with ticketing platforms such as Pylon, Zendesk, Jira, or similar. Basic familiarity with software troubleshooting, data concepts, APIs, or technical workflows. Exposure to SaaS products serving operational or technical users. 2-4 years of experience in the Underground Infrastructure Industry Compensation & Benefits Compensation: $82,000 base salary + up to $93,000 OTE Base pay may be higher for candidates who live in the Bay Area, in alignment with location-based compensation practices and state-specific pay transparency requirements. Actual compensation will be determined based on job-related skills, experience, and location. Benefits include: Medical, Dental, Vision, Basic Life, 401(k), and more Unlimited PTO Tools you need to get the job done Competitive salary and potential equity-based remuneration Budget for courses, books, conferences—your development is important to us Why Join SewerAI? Join the fastest-growing team in wastewater tech and help modernize critical infrastructure with AI. You’ll own high-visibility projects, influence how our brand meets the market, and see your work drive measurable impact for customers and communities. _______________________________________________________________________ SewerAI is proud to be an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination or harassment on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. All your information will be kept confidential according to EEO guidelines.

Deliver customer training, manage onboarding programs, and create enablement content to drive customer adoption. | 3-5 years in SaaS customer enablement or training, with strong facilitation, content creation, and cross-functional collaboration skills. | About SewerAI Corporation SewerAI is transforming underground infrastructure management through AI-powered inspection and risk analysis. Our platform helps contractors, engineering firms, and utilities unlock valuable insights from sewer inspection data—turning hours of manual video review into actionable intelligence in minutes. After doubling our customer base over the past year, we’re now entering an exciting phase of accelerated growth. About the Role The Customer Enablement Manager is responsible for executing and continuously improving customer onboarding and training programs that drive adoption and speed-to-value for SewerAI customers. This role independently delivers customer training, manages defined enablement initiatives, and maintains high-quality learning content that scales across the customer base. As a core contributor to the Customer Enablement team, this role partners closely with Senior Enablement Managers, Professional Services, Product, and Marketing to ensure customers receive timely, accurate, and effective education. The Enablement Manager operates with a high degree of autonomy within established enablement frameworks and plays a key role in identifying gaps, proposing improvements, and refining execution. This is a hands-on, customer-facing role focused on delivery, consistency, and measurable outcomes. Reports to: Director of Customer Enablement Location & Work Model Bay Area candidates will be prioritized. Candidates local to the Bay Area should expect a hybrid schedule based out of our Walnut Creek, CA location. We are open to remote candidates as well (depending on experience and role fit). Key Responsibilities Customer Enablement & Training Independently deliver live customer training sessions, webinars, and onboarding workshops. Own assigned SewerAI University courses or training tracks, including session delivery and ongoing updates. Create, update, and maintain enablement content such as training decks, guides, videos, and self-service documentation. Ensure training content remains accurate and aligned with current product functionality. Collect and synthesize customer feedback to improve training effectiveness and clarity. Customer Onboarding & Adoption Execute standardized onboarding programs for new customers, ensuring training milestones are completed on time. Manage onboarding activities for small to mid-complexity customers with minimal oversight. Coordinate with Professional Services and Senior Enablement Managers on onboarding for enterprise or complex accounts. Monitor onboarding progress and proactively surface risks, delays, or adoption challenges. Reinforce best practices for workflows, configuration, and product usage to accelerate customer time-to-value. Enablement Programs & Execution Own execution of defined enablement initiatives (e.g., new course rollouts, training refreshes, onboarding updates). Track enablement metrics such as training attendance, completion, and early adoption indicators. Identify recurring customer challenges and recommend content or process improvements. Support enablement-related project work, timelines, and deliverables. Cross-Functional Collaboration Partner with Marketing to support customer-facing educational content and campaigns. Collaborate with Product and Engineering to stay current on feature releases and translate changes into training updates. Contribute to internal enablement resources used by Customer Success and Professional Services teams. Serve as a reliable enablement point of contact for internal stakeholders on assigned initiatives. Qualifications & Skills Required 3–5 years of experience in customer enablement, customer success, onboarding, training, or a related SaaS role. Proven ability to independently deliver customer training and onboarding programs. Strong facilitation and presentation skills for both technical and non-technical audiences. Experience creating and maintaining structured training materials and documentation. Strong organizational and project execution skills. Ability to operate independently within defined processes and priorities. Comfort working cross-functionally with Product, Marketing, and Professional Services. Preferred Experience supporting enterprise or operationally complex customers. Familiarity with LMS platforms, customer education tools, or webinar software. Experience using adoption or engagement metrics to inform enablement improvements. Exposure to infrastructure, data, AI, or analytics-driven software products. Compensation & Benefits Compensation: $82,000 base salary + up to $93,000 OTE Base pay may be higher for candidates who live in the Bay Area, in alignment with location-based compensation practices and state-specific pay transparency requirements. Actual compensation will be determined based on job-related skills, experience, and location. Benefits include: Medical, Dental, Vision, Basic Life, 401(k), and more Unlimited PTO Tools you need to get the job done Competitive salary and potential equity-based remuneration Budget for courses, books, conferences—your development is important to us Why Join SewerAI? Join the fastest-growing team in wastewater tech and help modernize critical infrastructure with AI. You’ll own high-visibility projects, influence how our brand meets the market, and see your work drive measurable impact for customers and communities. _______________________________________________________________________ SewerAI is proud to be an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination or harassment on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. All your information will be kept confidential according to EEO guidelines.

Developing product messaging, competitive insights, and sales enablement materials to drive product adoption and revenue. | 3-6 years in product or solutions marketing, strong storytelling, and ability to simplify technical concepts. | About SewerAI Corporation SewerAI is transforming underground infrastructure management through AI-powered inspection and risk analysis. Our platform helps contractors, engineering firms, and utilities unlock valuable insights from sewer inspection data—turning hours of manual video review into actionable intelligence in minutes. After doubling our customer base over the past year, we’re now entering an exciting phase of accelerated growth. The Opportunity We’re seeking a strategic, execution-driven & customer-minded Product Marketing Manager who can translate complex product features into simple, compelling value for the people who keep cities running. You’ll own product messaging, competitive insights, launch plans, sales enablement, and customer-facing content that drives adoption and revenue. If you love storytelling, industry research, and bringing new products to market—and you thrive in a high-velocity startup where you can directly see the impact of your work, then we want to meet you! Who You’ll Be Working With You’ll join a small-but-mighty marketing team that thrives on bold ideas, fast execution, and measurable impact. We’re laid back in spirit but relentless in delivery. We partner closely with Product, Sales, CS, and Leadership. You’ll be the connective tissue that ensures our product capabilities are understood, adopted, and championed—internally and externally. This position reports to the Director of Brand and Demand. Key Responsibilities Product Positioning & Messaging Develop clear, differentiated product messaging for contractors, engineers, and utilities. Maintain and evolve the positioning for our platform, including AutoCode, Project Management Suite, Digital Submittal, Risk & Rehab, and more. Shape the narrative for upcoming product and feature launches, ensuring each one lands with clarity and impact. Manage how positioning and messaging shows up across sales collateral—keeping decks, one-pagers, and product assets aligned and up to date. Competitive & Market Intelligence Monitor competitors, alternative solutions, and industry trends. Maintain and improve battlecards and market insights for the sales team. Identify messaging gaps, new opportunities, and areas where SewerAI can differentiate. Content & Sales Enablement Create compelling collateral: one-pagers, feature guides, decks, landing pages, video scripts, and case studies. Enable the sales team with repeatable messaging, pitch materials, and objection handling. Support measurement and adoption of new enablement materials. Customer Understanding Partner with CS to gather voice-of-customer insights and translate them into messaging. Identify customer outcomes and success stories to fuel content and sales materials. Collaborate on webinars, product demos, and customer-facing product education. What We’re Looking For 3–6 years of experience in product marketing, technical marketing, solutions marketing, or similar roles (B2B SaaS or infrastructure industries a plus). Exceptional communicator. Able to simplify technical concepts into crisp, real-world value. Strong writing and storytelling skills. Highly organized, fast-moving, and comfortable juggling multiple launches and priorities. Self-starter with the ability to thrive in a fast-paced, high-growth startup environment. Our Values in Action We are comfortable, being uncomfortable. As PIONEERs, we clear paths to new realities. You take unfinished products, evolving roadmaps, and imperfect inputs—and turn them into clear, market-ready messaging. Be tenacious, disagree, and commit. You ask the hard questions, advocate for your point of view with evidence, and challenge assumptions. Once a decision is made, you help execute it fast. We PIONEER, we break things, we respond rapidly, and we follow through. Launches won’t always be perfect on day one. You move quickly, ship thoughtfully, and iterate relentlessly. When messaging misses, enablement gaps appear, or a launch needs refinement—you own the fix and see it through. We are Level 4, data-driven decision makers. You ground messaging and positioning in real signals: customer feedback, adoption trends, competitive intel, and performance data. You balance speed with rigor—bringing clarity and confidence to decisions that shape revenue and adoption. Own the game. You take full accountability for your work, your outcomes, and your impact on the business. You own your role, your responsibilities, and the wins we achieve together. Salary/Benefits $130,000 - $160,000 a year DOE The compensation range provided is in compliance with state specific laws. Factors that may be used to determine your actual rate of pay include your specific skills, years of experience and other factors. Benefits include: Medical, Dental, Vision, Basic Life, 401K and much more Unlimited PTO Tools you need to get the job done Competitive salary and potential equity based remuneration Budget for courses, books, conferences – your development is important to us Why Join the Sales & Marketing Team? Because you’ll get a front-row seat to the fastest-growing company in wastewater tech. You’ll play a huge role in how our brand shows up in the market—shaping how our products are positioned, launched, and adopted across North America. If you want to be part of a bold, disruptive team delivering Superhuman Results every day, SewerAI is the place for you. Why Join SewerAI? Join the fastest-growing team in wastewater tech and help modernize critical infrastructure with AI. You’ll own high-visibility projects, influence how our brand meets the market, and see your work drive measurable impact for customers and communities. _______________________________________________________________________ SewerAI is proud to be an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination or harassment on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. All your information will be kept confidential according to EEO guidelines.

Lead and develop the SDR team, optimize sales processes, and collaborate across departments to drive lead generation and revenue growth. | Proven experience in sales development leadership, strong communication skills, CRM proficiency, and a track record of meeting sales targets. | About SewerAI Corporation SewerAI is transforming underground infrastructure management through AI-powered inspection and risk analysis. Our platform helps contractors, engineering firms, and utilities unlock valuable insights from sewer inspection data—turning hours of manual video review into actionable intelligence in minutes. After doubling our customer base over the past year, we’re now entering an exciting phase of accelerated growth. Job Overview: We are looking for an experienced, results-driven Sales Development Manager (SDR Manager) to lead, manage, and grow our Sales Development team. The ideal candidate will have a strong track record in sales development and leadership, with a focus on setting the foundation for sales success and leading a team of SDRs to generate qualified leads, drive pipeline growth, and contribute directly to revenue generation. This position reports to the Director of Sales Development. As the SDR Manager, you will be instrumental in shaping the future of our sales strategy and customer acquisition efforts. Key Responsibilities: Lead and Manage SDR Team: Manage a high-performing SDR team focused on prospecting, lead qualification, and initial outreach to drive meetings and opportunities. Meet sales targets and KPIs for the SDR team, holding them accountable for meeting or exceeding their goals. Provide coaching, mentoring, and ongoing professional development to improve the SDR team’s skills and performance. Leverage tools like Gong to deliver ongoing feedback and coaching Lead ongoing enablement on software tools, SewerAI products, and industry trends Sales Strategy and Process Optimization: Collaborate with Sales and Marketing to develop, refine, and execute lead generation strategies. Ensure SDRs use best cold calling, email outreach, social selling, and account-based marketing practices. Regularly analyze SDR processes and results to identify areas for improvement and implement changes to increase efficiency and output. Lead Qualification and Pipeline Management: Maintain visibility into team performance and pipeline growth, ensuring SDRs are consistently generating new, high-quality qualified opportunities. Work closely with the Sales team to ensure smooth handoffs of qualified leads and consistent follow-up. Collaboration and Communication: Serve as a key liaison between Sales Development, Sales, Marketing, and Product teams to align on strategy and messaging. Ensure SDRs are effectively using CRM tools (like Salesforce) and following processes for pipeline tracking and reporting. Regularly report on SDR performance to leadership and provide actionable insights to improve sales outcomes. Recruitment and Hiring: Work with leadership to identify hiring needs and recruit top talent for the SDR team. Onboard new SDRs and ensure they are well-equipped to succeed in their roles. Qualifications: 1-2 years of experience in a sales development leadership role, preferably in SaaS or technology sales. Proven track record of managing and developing SDR teams, with a history of driving revenue through lead generation. Strong understanding of sales development best practices, including outbound prospecting, lead qualification, and pipeline management. Exceptional communication, coaching, and interpersonal skills. Experience with CRM software (e.g., Salesforce) and sales tools (e.g., LinkedIn Sales Navigator, Outreach, or similar). Ability to thrive in a fast-paced, results-oriented environment. Strong analytical skills with the ability to evaluate team performance and implement improvements. A passion for building high-performance teams and driving sales success. Compensation & Benefits: $90,000 annual base pay-$1400,000 OTE The compensation range provided is in compliance with state specific laws. Factors that may be used to determine your actual rate of pay include your specific skills, years of experience and other factors. Benefits include: - Medical, Dental, Vision, Basic Life, 401K and much more - Unlimited PTO - Tools you need to get the job done - Competitive salary and potential equity based remuneration - Budget for courses, books, conferences – your development is important to us Other Perks: Impact: Be part of an innovative company at the forefront of AI-driven infrastructure solutions. Growth: A rapidly growing company with plenty of opportunities for personal and professional development. Culture: A collaborative, inclusive, and supportive work environment. Why Join SewerAI? Join the fastest-growing team in wastewater tech and help modernize critical infrastructure with AI. You’ll own high-visibility projects, influence how our brand meets the market, and see your work drive measurable impact for customers and communities. _______________________________________________________________________ SewerAI is proud to be an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination or harassment on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. All your information will be kept confidential according to EEO guidelines.