SERVIT INC

Resolve complex technical issues escalated from Tier 1 support and maintain IT environment integrity. | 5+ years IT support experience with Microsoft Windows Server, Desktop OS, and network tools required. | Description Job Title: Tier 2 Help Desk Technician Job Summary: ServIT, a Managed Service Provider (MSP) based in Kennesaw, GA, is seeking an experienced Tier 2 Help Desk Technician to resolve advanced technical issues for our nationwide client base. This role involves hands-on troubleshooting, system maintenance, and knowledge-sharing across diverse IT environments, both remotely and on-site. Key Responsibilities: Resolve complex technical issues escalated from Tier 1 support. Maintain the uptime and integrity of customer environments, specializing in Intel virtualization, desktop/server systems, and LAN/WAN appliances. Support servers, desktops, and network hardware, including routers, switches, firewalls, and wireless technologies. Document solutions, communicate effectively with clients and teams, and follow established processes and procedures. Provide proactive customer service and maintain accountability through issue resolution. Travel locally to client sites as needed. Requirements Experience: 5+ years in IT support, with expertise in: Microsoft Windows Server (2008, 2012) including Active Directory, DHCP, DNS, RDP, and related services. Microsoft Windows Desktop OS (Windows XP-10) and patch management. IT security concepts, including NTFS permissions and Share permissions. Microsoft Exchange, Office365, and collaboration tools. Network management, including VPN protocols, Cisco, SonicWall, WatchGuard, and Meraki. Hardware maintenance for HP, Dell, IBM, and Lenovo servers and peripherals. Skills: Exceptional troubleshooting and customer service orientation. Strong understanding of business productivity applications (Microsoft Office, Office365, etc.). Experience in an MSP environment is a plus. Requirements: Criminal background check, E-Verify citizenship check, and motor vehicle report. Local travel to client sites required. Drug/alcohol-free workplace with non-smoking policies. Benefits: 401(k) with company matching Health, dental, and vision insurance Life insurance and flexible spending account Paid time off and employee assistance programs Retirement plans and referral programs