SERENITY HOME HEALTH CARE

Oversee and implement quality assurance processes, conduct audits, provide training, manage risk, analyze data, and ensure regulatory compliance in home care services. | Bachelor's degree preferred, 2 years quality assurance experience in healthcare/home care, knowledge of HIPAA and state regulations, strong analytical and communication skills, and onsite work in Niles, IL. | Serenity Home Healthcare Overview Serenity Home HealthCare is a leading provider of home care services dedicated to enhancing the quality of life for individuals in need of assistance. We prioritize compassion, professionalism, and excellence in all aspects of our services, ensuring our clients receive the highest standard of care in the comfort of their homes. Position Overview We are seeking a diligent and experienced Quality Control Manager to join our team. The Quality Control Manager will be responsible for overseeing and implementing quality assurance measures to ensure that our home care services meet regulatory requirements and exceed client expectations. This role requires strong attention to detail, excellent communication skills, and a passion for maintaining high standards of processes. Responsibilities Quality Assurance Oversight: Develop, implement, and maintain quality assurance processes and procedures to ensure compliance with regulatory standards and best practices in home care services. Auditing and Monitoring: Conduct regular audits and reviews of client care plans, documentation, and caregiver performance to identify areas for improvement and ensure adherence to quality standards. Training and Education: Provide ongoing training and education to staff members on quality control protocols, client care standards, and regulatory requirements. Client Satisfaction: Monitor client feedback and satisfaction levels through surveys, interviews, and assessments, and collaborate with relevant stakeholders in the organization to address any concerns or issues promptly. Risk Management: Identify potential risks and liabilities in the delivery of home care services and develop strategies to mitigate risks and ensure the safety and well-being of clients. Data Analysis and Reporting: Analyze quality control data and generate reports to track key performance indicators, trends, and areas for improvement, presenting findings to management and stakeholders as needed. Collaboration and Communication: Work closely with management, healthcare professionals, and other stakeholders to promote a culture of quality and continuous improvement across the organization. Regulatory Compliance: Stay updated on changes to regulations, laws, and industry standards related to home care services, ensuring full compliance and integration of new requirements into quality control processes. Qualifications: 1. Bachelor's degree in healthcare administration, nursing, public health, or related field (preferred). 2. Previous experience in a quality control or quality assurance role within the healthcare or home care industry (preferred) 3. Strong understanding of regulatory requirements and standards governing home care services (e.g., HIPAA, state licensing regulations) (preferred) 4. Excellent analytical skills with the ability to interpret data and identify trends. 5. Effective communication and interpersonal skills, with the ability to collaborate with diverse stakeholders. 6. Detail-oriented with a commitment to upholding high standards of quality and client care. 7. Proficiency in Microsoft Office Suite and other relevant software applications. Job Type: Full-time Pay: $18.00 - $20.00 per hour Benefits: • 401(k) • 401(k) matching • Dental insurance • Health insurance • Life insurance • Paid time off • Vision insurance Experience: • Quality assurance: 2 years (Required) • Document management: 1 year (Preferred) Ability to Commute: • Niles, IL 60714 (Required) Ability to Relocate: • Niles, IL 60714: Relocate before starting work (Required) Work Location: In person