Sendblue

Provide end-to-end customer support primarily via email, troubleshoot technical issues, and build workflows and automations. | Requires 2+ years customer support experience, strong writing skills, technical troubleshooting, and experience with no-code automation platforms. | About the Role Sendblue is hiring a Technical Support Specialist to help us deliver best-in-class support to our customers — primarily through email, with some phone use. You’ll be on the front lines of the customer experience: solving technical problems, answering questions, and ensuring customers feel taken care of. We’re looking for someone who thrives in a fast-paced, startup environment. You are a self-starter who takes ownership, figures things out, and can help build the support function as we grow. You have likely had experience building workflows and automations in Hubspot, GHL, Zapier, or other automation platforms. What You’ll Do Own customer support conversations end-to-end via email Know when to collaborate and when to own, escalating issues to the appropriate teams when needed while ensuring communication remains cohesive and customer-centered Keep customers informed by communicating clearly and professionally with proactive updates and high-quality, well-written responses Escalate bugs and edge cases with great context to Product/Engineering, autonomously troubleshooting to start. This will require building workflows and automations in Hubspot, GHL, Zapier, or other automation platforms. Spot patterns and recurring issues, then recommend fixes or process improvements Help build and improve internal systems, templates, and documentation by collecting data-driven insights that support the team’s growth and overall customer experience What We’re Looking For 2+ years of customer support experience (email-heavy support preferred) Experience building out and troubleshooting workflows and automations in HubSpot, GHL, Zapier, or other no-code platforms. Extremely strong writing skills — you can be clear and professional, explaining difficult problems simply A natural sense of ownership: you don’t wait to be told what to do Strong technical troubleshooting instincts and comfort working through ambiguity Ability to manage multiple threads while staying organized High attention to detail and the ability to prioritize in a fast-moving environment