Select Medical

Manage daily operations of a healthcare center, ensuring exceptional patient care and staff performance, and meet financial and quality metrics. | Requires healthcare management experience, leadership skills, and proficiency in operational and regulatory standards, which are not reflected in your background. | Overview Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve. The Center Operations Director (COD) is responsible for ensuring an optimal level of care and customer service is delivered to all customers. The COD leads and manages all center support staff and oversees the daily operations of the medical facility. The COD is also responsible for coordinating center activities, general facility management, overseeing patient flow throughout the center, and supporting the medical and therapy providers in the delivery of patient care. Daily interaction with colleagues and patients is required through hands-on center activity including patient registration, check-out and patient care. Responsibilities • Spends 80% of their time performing patient facilitation, ensuring every patient and client is provided with exceptional experience, leads by example, and holds staff accountable to service delivery standards • Support day-to-day execution of the medical model by collaborating with and supporting clinicians to drive optimal clinical outcomes and case closure • Work with clinicians to support staff competency regarding all patient care needs • Create a professional and collaborative working environment with full colleague participation that promotes teamwork, quality, exceptional outcomes, continuous improvement, reward and recognition, and patient safety • Manage key operations metrics and holds staff accountable on Turn Around Time (TAT), Net, Patient Experience Rating (NPER), Pearl C4 and other metrics as determined by senior leadership • Work with leadership to identify gaps and implement process improvement to ensure optimal patient care • Ensure compliance with state regulations, reporting and facility/equipment meets the standards for optimal patient care • Coordinate scheduling (including patients, clinicians, and staff) with clinical leadership to ensure efficient and effective clinical support, optimal turnaround times, and exceptional patient experience • Monitor center status, provide wait time communication, perform "white board" patient management, and provide service package expectations • Coordinate and prepare material for Center Leadership Team (CLT) meetings with the goal of improving quality, patient safety, and outlier management. Ensure ongoing development to achieve the center's business plan. • Maintain and cultivate relationships with center clients and payers while responding to requests within 24 hours • Work with Director of Operations (DO), Associate Director of Operation (ADO), and CLT to manage clinical and support staffing levels and proficiencies that will optimize patient satisfaction, workflows, and efficiencies • Develop colleague success through all aspects of the talent life cycle for center staff including recruiting, hiring, onboarding, orientation, mentoring/development, engagement, retention, performance management and succession planning • Drive consistent center communication that will result in optimal patient/customer care, satisfaction, and business outcomes • Accountable for center financial drivers (NPER, TAT, Total Visits, Net Revenue) and review of key indicator reports in order achieve annual business plan • Maintain accountability for implementing and consistently maintaining center initiatives and workflows This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Qualifications • Bachelor's degree preferred • Some college courses from an accredited college or university or equivalent education and experience • In lieu of higher education, the ratio is 1:1 meaning one year of college equals one year of work experience and vice versa Job-Related Experience • Customarily has at least three or more years of work leadership or operations management experience • Prior healthcare experience and/or customer service-related experience preferred Job-Related Skills/Competencies • Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility • Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions • Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism • The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies • Strong service mentality and a focus on achieving all aspects of defined service standards • Excellent telephone and personal etiquette • Warm, positive, energetic, and professional demeanor • Effective oral and written communication skills • Tactful and diplomatic communication style • Working knowledge of principles and practices of personnel recruitment, selection, coaching and other aspects of performance management • Performance assessment skills • Continued focus on self-development • Proficient in computer applications such as Word and Excel • Ability to coordinate and prioritize multiple tasks and work on multiple projects/tasks simultaneously in a fast-paced environment without direct supervision • Ability to identify areas of opportunity, develop a plan of action to improve, implement and evaluate plan effectively • Ability to resolve colleague, client, and patient issues in an effective and timely manner Additional Data • 401(k) Retirement Plan with Employer Match • Medical, Vision, Prescription, Telehealth, & Dental Plans • Life & Disability Insurance • Paid Time Off & Extended Illness Days Offered • Colleague Referral Bonus Program • Tuition Reimbursement • Commuter Benefits • Dependent Care Spending Account • Employee Discounts This position is eligible to earn a base compensation rate in the state range of $77,142 to $101,836 annually depending on job-related factors as permitted by applicable law, such as level of experience, geographic location where the work is performed, and/or seniority. • * External candidates: submit your application on • Current colleagues: visit the internal career portal on the main page of MyConcentra to apply • Incentive Plan This job requires access to confidential and critical information, requiring ongoing discretion and secure information management. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including but not limited to the Los Angeles County Fair Chance Ordinance, San Francisco Fair Chance Ordinance, and the San Diego County Fair Chance Ordinance. Concentra is an Equal Opportunity Employer, including disability/veterans

Leading hospital quality improvement initiatives, ensuring accreditation compliance, and coordinating survey activities. | Registered Nurse with clinical experience, familiarity with healthcare standards, and leadership skills in quality management. | Overview Select Specialty Hospital Critical Illness Recovery Hospital (LTACH) Director of Quality Management • Bonus incentives • Extensive onboarding and training program • Customizable health insurance packages Who We Are Our hospital is a critical illness recovery hospital committed to providing world-class inpatient post-ICU services to chronic critically ill patients who require extended healing and recovery. We help patients during some of the most vulnerable painful moments of their lives and our team plays a central role in providing compassionate excellent care every step of the way. Responsibilities We are looking for a valued employee who will be Champions of the Select Medical Way which includes putting the patient first helping to improve quality of life for the community in which you live and work continuing to develop and explore new ideas providing high-quality care and doing well by doing what is right. • Coordinating all survey activities to assure that the facility maintains accreditation certification and licensure. • Organizing monthly interdisciplinary QAPI Team meetings with activities per QAPI Calendar • Receiving and reviewing quarterly quality improvement reports. • Assisting the Medical Director and Quality Program Director with development and implementation of medical staff quality improvement activities. • Leading the hospital team in the performance of RCA at least annually and for every level 3-4 incident unless otherwise indicated. • Completing monthly quality related data entry analysis and reporting. • Focusing on the importance of employee training and education in the work place. • Working with leadership team to ensure reporting requirements are met. Qualifications You are passionate about providing a superior patient and employee experience. You are an inventive problem solver who thrives in a dynamic environment. You will have previous clinical experience and a passion for upholding high-quality standards. As a leader for your facility you will collaborate with your CEO CNO and Human Resources leader to tackle problems and enhance both the employee and patient experience. Minimum Requirements : • Registered Nurse with valid state license. Legacy employees may exist with other clinical licensure. • Requires experience in at least one of the core areas of responsibility : Quality Survey Readiness Risk Management Infection Control Employee Health and Education • Demonstrates familiarity with accrediting standards including TJC and CARF preferred. Preferred qualificationsthat will make you successful : • Bachelors or masters in nursing preferred. • Certified Professional in Healthcare Quality (CPHQ) preferred. Additional Data Start Strong : Extensive and thorough orientation program to ensure a smooth transition into our setting Recharge & Refresh : Generous PTO and Paid Sick Time for full-time team members to maintain a healthy work-life balance Your Health Matters : Comprehensive medical / RX health vision employee assistance program (EAP) and dental plan offerings for full-time team members Invest in Your Future : Company-matching 401(k) retirement plan as well as life and disability protection for full-time team members Your Impact Matters : Join a team of over 44000 committed to providing exceptional patient care Equal Opportunity Employer including Disabled / Veterans Required Experience : Director Key Skills Crisis Management,Marketing,Public Relations,Fundraising,Media Relations,Constant Contact,Strategic Planning,Social Media Management,Team Management,Public Speaking,Wordpress,Writing Skills Employment Type : Full Time Experience : years Vacancy : 1