ScriptPro LLC

Lead and assist in implementing and deploying cloud and virtual solutions focusing on Azure and vSphere, provide technical support, and manage critical service interruptions. | Bachelor's degree and 3+ years experience in server and network administration with proficiency in VMware vSphere, Nutanix, and virtual networking. | Who is ScriptPro? Imagine working at a place where innovation meets impact, and every day brings new opportunities to revolutionize the pharmacy industry! At ScriptPro, you’ll be part of a dynamic team that’s at the cutting edge of technology, creating solutions that make a real difference in people’s lives. ScriptPro develops, sells, and supports state of the art robotics and services in thousands of pharmacy settings around the United States and Canada.  ScriptPro’s Customer Service department delivers high-quality support across a range of products and systems, helping customers navigate technical challenges with confidence. This team operates in a fast-paced environment where problem-solving, adaptability, and continuous learning are key. Every interaction is an opportunity to make a direct impact by resolving issues, building customer trust, and playing a critical role in the overall customer experience. Job Summary: The Infrastructure Services Support Engineer leads and assists with the implementation and deployment of ScriptPro’s cloud and virtual solutions. This is a support role requiring detailed documentation in a ticketing Customer Relationship Management (CRM) system that allows for organizing, tracking, and resolving configuration incidents. On-call rotation is required for critical outages or service interruptions.  Reporting Relationship: Director, Infrastructure Services Shift: General business hours are Monday through Friday, 8:00 AM to 5:00 PM CST. The position requires availability for on-call duties outside regular hours, including nights, weekends, and holidays. This role is primarily performed remotely, though Kansas City Metro employees may have on-campus requirements according to departmental policy and business need. Generally, all positions may be fully performed on-campus in Mission, KS. Regular, punctual, and predictable attendance is an essential function of every job at ScriptPro.  Scope of the Role: * Support Virtual Machines (VM’s) in vSphere and AOS environments  * Configure and support Azure App Services, Azure Relays, and App Service Plans * Manage Azure resource groups/resources as recommended by Engineering * Manage Azure permissions and Azure SSL certificate renewals * Assist with developing and maintaining policies, installation guides, and documentation for Azure-related services  * Monitor Azure email alerts and take appropriate action as needed  * Serve as a subject matter expert for virtual machines and cloud infrastructure * Analyze and resolve support incidents and recommend changes to existing configuration processes  * Participate in or lead customer disaster recovery and business continuity testing  * Collaborate with customers to troubleshoot and understand issues that are assigned  * Work independently while establishing procedures and guidelines to perform job functions * Participate in on-call support phone rotation  * Perform other duties as assigned  Required Qualifications: * Bachelor’s degree in Information Technology or a related field * 3+ years of server and network administration  * Experience with cloud infrastructure, including administration and configuration in Azure or AWS  * Knowledge of Azure App Service, Azure Relay, App Service Plans, and Application Insights  * Experience configuring virtual networking solutions (e.g., ASAv or similar), including VPCs, VPNs, and Layer 2 extensions  * Proficiency in vSphere VM templating, customization, deployment, and performance monitoring within the guest OS  * Experience with Nutanix AHV and AOS environments  * Experience creating and deploying OVF/OVA templates with customization  * Experience supporting VMs in a vSphere environment  * Server administration experience across Azure, VMware, AOS, and Windows Server environments  * Experience with remote support tools such as Bomgar or Windows Remote Desktop  * Familiarity with enterprise storage technologies (e.g., SAN, storage tiering, iSCSI, Fibre Channel) is preferred * General knowledge of industry best practices and technologies * Strong analytical and critical thinking skills with the ability to assess complex problems and identify root causes * Excellent organizational and time management skills, with the ability to manage multiple tasks and priorities effectively * Strong interpersonal skills with the ability to build relationships and collaborate across cross-functional teams and all organizational levels * Excellent verbal and written communication skills * Highly motivated, adaptable, and able to thrive in a dynamic, fast-paced, and evolving environment Preferred Qualifications:  * CompTIA Security+, A+, or Network + * Microsoft Certified Solutions Expert (MCSE) in Cloud Platform and Infrastructure * Microsoft Certified Solutions Architect (MCSA) in Server 2012 or Server 2016 * Microsoft Certified: Azure Fundamentals * VMware Certified Professional Remote Work Requirements: * Must have high-speed reliable internet access with a hard-wired connection * Must have a distraction free home office workspace * Must be willing to participate in video virtual meetings (camera on)  Benefits:  At ScriptPro, we believe that our employees are our greatest asset. That’s why we are committed to fostering a workplace that prioritizes and enhances your personal health and well-being.  * Health: Medical, Dental, Vision, Short-Term Disability, Company Paid Life Insurance & Long-Term Disability, 24/7 on campus Gym, and Vitality Wellness Program that helps lower your premium costs  * Well-being: Paid Time Off (PTO), Parental Leave, nine (9) paid holidays, paid volunteer hours, Employee Assistance Program, company-sponsored events and team-building activities, 401(k) Retirement Plan with company match, financial investment services, employee discounts on products and services. Employment Conditions:  It is ScriptPro's policy to run a comprehensive background check post job offer and you must be able to obtain Department of Defense security clearance after date of hire. See Standard Form 85 [file://scriptpro.com/drive/t/ADMINISTRATION/Administrative/Human_Resources/Recruiting/Job%20Descriptions/_Current/Job%20Descriptions%20&%20Postings/Technical%20Trainer_2024%20Description.docx] to preview requirements. This position includes responsibilities for ensuring compliance with cybersecurity and privacy policies to support the safeguarding sensitive data, including personally identifiable information (PII) and Protected Health Information (PHI). Completion of annual cybersecurity and privacy awareness training is required, as the role aligns with the organization’s security posture and risk management practices. All duties are defined in accordance with standardizations to ensure consistency and accountability of the policies. Working Conditions:  Requires routine use of standard equipment and extended computer use. Employee must be able to sit, use hands and fingers, and occasionally lift, squat, stoop, bend, and reach. Problem-solving, practical learning, and instruction interpretation skills are essential.  ScriptPro appreciates the unique qualities of each team member, and as an Equal Opportunity employer, does not discriminate on the basis of race, color, religion, national origin, sex, pregnancy, age, disability, genetic information, veteran status, or any other legally protected status. The company utilizes internal resources for sourcing and filling positions, but when external assistance is needed, we will engage only with pre-approved, contracted agency partners. The company does not offer visa sponsorships, and all applicants must have legal authorization to work in the United States. Please visit www.scriptpro.com [https://www.scriptpro.com] to learn more about the mission of our company.

Troubleshoot and maintain ScriptPro systems and hardware remotely, providing technical guidance and documenting interactions. | 3+ years experience with Windows OS, networking, hardware troubleshooting, proficiency in SQL and remote support tools, associate degree preferred. | Who is ScriptPro? Imagine working at a place where innovation meets impact, and every day brings new opportunities to revolutionize the pharmacy industry! At ScriptPro, you’ll be part of a dynamic team that’s at the cutting edge of technology, creating solutions that make a real difference in people’s lives. ScriptPro develops, sells, and supports state of the art robotics and services in thousands of pharmacy settings around the United States and Canada.   As a technical support professional in ScriptPro’s Customer Service department you’ll constantly learn about new products and systems. No two days are the same, every day brings new challenges and opportunities to solve problems in a fast-paced environment. You’ll troubleshoot and resolve technical issues related to software, hardware, and POS systems. This team equips our analysts with the tools and knowledge to make decisions and resolve issues on the first call. Job Summary: The Pharmacy Support Analyst role at ScriptPro is responsible for troubleshooting, analyzing, and maintaining ScriptPro systems, applications, hardware, and computer peripherals, as well as using remote support software (i.e. BOMGAR, PCAnywhere, SecureLink, and Windows Remote Desktop) to assist customer with reported issues. This person will consult with customers to help identify recommended best practices for system configuration, pharmacy workflow, and potential enhancements available. This is a remote work from home position regardless of location. Some travel by air or auto may be required.  Reporting Relationship: Supervisor, Technical Support   Shift: Monday through Friday 6:00am - 2:30 pm CST. This role is primarily performed remotely, though Kansas City Metro employees may be required to work on-campus periodically according to business need. Regular, punctual, and predictable attendance is an essential function of every job at ScriptPro.    Scope of the Role: * Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services * Conduct technical analysis and review of system performance * Troubleshoot issues with proprietary software, third party insurance and credit card processing, Crystal and RDLC reports, mobile and web applications, Windows O/S, SQL database, and pharmacy operations workflow * Research required information using available resources including internal knowledge base articles, technical procedures, SharePoint, mentors, and previously documented Service Requests * Respond to customer inquiries from a general queue or a subject matter expert specific queue as assigned * Deliver service and support to end-users through automated call distribution phone software and Oracle Service Cloud chat and email support simultaneously * Work a queue of tickets based on priority and impact to the customer * Recommend workflow changes based on pharmacy needs and recommended best practices * Organize ideas, updates, and resolutions in a manner appropriate to the intended audience and situation via oral and written communications with a high level of data quality * Clearly communicate troubleshooting steps, ideas, workflow steps, and processes to end users * Build customer relationships through providing superior customer service * Document all job functions using Siebel with a high level of data quality * Proactively monitor systems for performance and connectivity to minimize or eliminate downtime * Coordinate support for onsite field technicians and shipment of parts to sites * All candidates must possess a valid driver’s license and be willing to travel by air for work-related duties if located outside the area * Perform other duties as assigned by a supervisor or manager    Required Qualifications: * An associate degree in computer science or a related field is preferred * 3+ years experience with Windows OS (Windows7/10 Server 2012/2016), networking, software, and hardware troubleshooting * Advanced knowledge of desktop and peripheral hardware troubleshooting * Experience supporting proprietary software applications * Proficiency with remote support tools such as BOMGAR, PCAnywhere, SecureLink, or Windows Remote Desktop, etc. * Working knowledge of connectivity and networking concepts * Intermediate knowledge of SQL databases and query syntax  * Experience using help desk ticketing systems (Oracle, Siebel, or other CRM systems) * Experience with SLA-driven resolution environments * Efficient typing skills are a must; candidate must be able to type 50 WPM * Positive attitude, drive, and tenacity * Ability to thrive in a position supporting a constantly evolving and growing industry  * Excellent written and verbal communication skills * Ability to multitask with varying priorities, while still maintaining a high attention to detail * Exemplary attendance, reliability and punctuality  * Outstanding customer service skills * Strong problem-solving and analytical skills    Preferred Skills: * Knowledge of healthcare or pharmaceutical industry emphasis in outpatient pharmacy practice * Experience working with inventory suppliers to place orders * IT Certification (A+, MCITP Windows OS, Network +, etc.)   * Pharmacy operations knowledge   Remote Work Requirements: * Must have high-speed reliable internet access with a hard-wired connection * Must have a distraction free home office workspace * Must be willing to participate in video virtual meetings (camera on)  Compensation and Benefits:  The compensation range for this role has been established at $24.00 - $27.00 hourly. The final agreed-upon compensation is based on a number of factors, including but not limited to: individual education, qualifications, skills, prior work experience, competencies, and geographic work location. The above compensation range represents the Company’s good faith and reasonable estimate of the range of possible compensation at the time of posting. At ScriptPro, we believe that our employees are our greatest asset. That’s why we are committed to fostering a workplace that prioritizes and enhances your personal health and well-being.  * Health: Medical, Dental, Vision, Short-Term Disability, Company Paid Life Insurance & Long-Term Disability, 24/7 on campus Gym, and Vitality Wellness Program that helps lower your premium costs  * Well-being: Paid Time Off (PTO), Parental Leave, nine (9) paid holidays, paid volunteer hours, Employee Assistance Program, company-sponsored events and team-building activities, 401(k) Retirement Plan with company match, financial investment services, employee discounts on products and services. Employment Conditions:  It is ScriptPro's policy to run a comprehensive background check post job offer and you must be able to obtain Department of Defense security clearance after date of hire. See Standard Form 85 [file://scriptpro.com/drive/t/ADMINISTRATION/Administrative/Human_Resources/Recruiting/Job%20Descriptions/_Current/Job%20Descriptions%20&%20Postings/Technical%20Trainer_2024%20Description.docx] to preview requirements. This position includes responsibilities for ensuring compliance with cybersecurity and privacy policies to support the safeguarding sensitive data, including personally identifiable information (PII) and Protected Health Information (PHI). Completion of annual cybersecurity and privacy awareness training is required, as the role aligns with the organization’s security posture and risk management practices. All duties are defined in accordance with standardizations to ensure consistency and accountability of the policies. Working Conditions: Requires routine use of standard equipment and extended computer use. Candidates must be able to sit, use hands and fingers, and occasionally lift, stoop, bend, and reach. Problem-solving, practical learning, and instruction interpretation skills are essential.  ScriptPro appreciates the unique qualities of each team member, and as an Equal Opportunity employer does not discriminate on the basis of race, color, religion, national origin, sex, pregnancy, age, disability, genetic information, veteran status, or any other legally protected status. The company utilizes internal resources for sourcing and filling positions and, when external assistance is needed, will engage only with pre-approved, contracted agency partners. The company does not offer visa sponsorships. All applicants must have legal authorization to work in the United States. Please visit www.scriptpro.com to learn more about ScriptPro.

Troubleshoot, analyze, and maintain ScriptPro systems and provide mentorship and escalation support for complex issues. | Associate degree or 4 years experience, 2 years ScriptPro customer service, proficiency in Windows OS, SQL, networking, and remote support tools. | Who is ScriptPro? Imagine working at a place where innovation meets impact, and every day brings new opportunities to revolutionize the pharmacy industry! At ScriptPro, you’ll be part of a dynamic team that’s at the cutting edge of technology, creating solutions that make a real difference in people’s lives. ScriptPro develops, sells, and supports state of the art robotics and services in thousands of pharmacy settings around the United States and Canada.   As a technical support professional in ScriptPro’s Customer Service department you’ll constantly learn about new products and systems. No two days are the same, every day brings new challenges and opportunities to solve problems in a fast-paced environment. You’ll troubleshoot and resolve technical issues related to software, hardware, and POS systems. This team equips our analysts with the tools and knowledge to make decisions and resolve issues on the first call. Job Summary: The Pharmacy Support Analyst III role at ScriptPro is responsible for troubleshooting, analyzing, and maintaining ScriptPro systems, applications, hardware, and computer peripherals, as well as using remote support software (i.e. BOMGAR, PCAnywhere, SecureLink, and Windows Remote Desktop) to assist customer with reported issues. This person will consult with customers to help identify recommended best practices for system configuration, pharmacy workflow, and potential enhancements available. This is a remote work from home position regardless of location. Some travel by air or auto may be required. Reporting Relationship: Manager, Pharmacy Support Operations  Shift: Monday through Friday 6:00am - 2:30pm CST. This role is primarily performed remotely, though Kansas City Metro employees may have on-campus requirements according to business need. Generally, all positions may be performed on-campus. Regular, punctual, and predictable attendance is an essential function of every job at ScriptPro.  Scope of the Role: * Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services * Conduct technical analysis and review of system performance * Research required information using available resources including Internal Knowledge Base articles, technical procedures, SharePoint, mentors, and previously documented Service Requests * Troubleshoot issues with proprietary software, third party insurance and credit card processing, Crystal and RDLC reports, mobile and web applications, Windows O/S, SQL database, and pharmacy operations workflow * Respond to customer inquiries from a general queue or a subject matter expert specific queue as assigned * Deliver service and support to end-users through automated call distribution phone software and Oracle Service Cloud chat and email support simultaneously * Respond to customer calls from a general issue queue or a subject matter expert specific queue as assigned  * Work a queue of tickets based on priority and impact to the customer * Recommend workflow changes based on pharmacy needs and recommended best practices * Organize ideas, updates, and resolutions in a manner appropriate to the intended audience and situation via oral and written communications * Clearly communicate troubleshooting steps, ideas, workflow steps, and processes to end users * Build customer relationships through providing superior customer service * Document all job functions using Siebel with a high level of data quality * Effective queue management * Act as a subject matter expert in most ScriptPro products and components * Act as the primary escalation point for team issues and facilitate resolution through coordination with other ScriptPro teams. * Mentor analysts by providing feedback and guidance based on escalated cases. * Address patient safety or regulatory issues as they arise * Ability to effectively work on higher priority projects * Participate in afterhours on call rotation * All candidates must possess a valid driver’s license and be willing to travel by air for work-related duties if located outside the area * Perform other duties as assigned  Required Qualifications: * Associate’s degree in a computer or computer science related field or preferred 4+ years related experience  * 2+ years ScriptPro Customer Service experience  * Preferred 4+ years experience with Windows OS (Windows 7/10 Server 2012/2016), networking, software, and hardware troubleshooting * Expert knowledge of desktop and peripheral hardware troubleshooting * Expert experience supporting proprietary software applications * Expert knowledge of connectivity and networking concepts * Advanced knowledge of SQL databases and query syntax  * Experience with a remote support tool (BOMGAR, PCAnywhere, SecureLink, or Windows Remote Desktop, etc.) * Experience with a help desk ticketing system (Oracle, Siebel, or other CRM systems) * Experience with SLA driven resolution times * Efficient typing skills are a must; candidate must be able to type 50 WPM * Excellent written and verbal communication skills * Exemplary attendance and punctuality  * Outstanding customer service skills * Positive attitude, drive, and tenacity * Ability to thrive in a position supporting a constantly evolving and growing industry  * Ability to multitask with varying priorities, while still maintaining a high attention to detail * Problem solving and analytical skills  Preferred Skills: * Knowledge of healthcare or pharmaceutical industry emphasis in outpatient pharmacy practice * Experience working with inventory suppliers to place orders * IT Certification (A+, MCITP Windows OS, Network +, etc.)  * Pharmacy operations knowledge  Remote Work Requirements: * Must have high-speed reliable internet access with a hard-wired connection * Must have a distraction free home office workspace * Must be willing to participate in video virtual meetings (camera on)  Benefits:  At ScriptPro, we believe that our employees are our greatest asset. That’s why we are committed to fostering a workplace that prioritizes and enhances your personal health and well-being.  * Health: Medical, Dental, Vision, Short-Term Disability, Company Paid Life Insurance & Long-Term Disability, 24/7 on campus Gym, and Vitality Wellness Program that helps lower your premium costs  * Well-being: Paid Time Off (PTO), Parental Leave, nine (9) paid holidays, paid volunteer hours, Employee Assistance Program, company-sponsored events and team-building activities, 401(k) Retirement Plan with company match, financial investment services, employee discounts on products and services. Employment Conditions:  It is ScriptPro's policy to run a comprehensive background check post job offer and you must be able to obtain Department of Defense security clearance after date of hire. See Standard Form 85 [file://scriptpro.com/drive/t/ADMINISTRATION/Administrative/Human_Resources/Recruiting/Job%20Descriptions/_Current/Job%20Descriptions%20&%20Postings/Technical%20Trainer_2024%20Description.docx] to preview requirements. This position includes responsibilities for ensuring compliance with cybersecurity and privacy policies to support the safeguarding sensitive data, including personally identifiable information (PII) and Protected Health Information (PHI). Completion of annual cybersecurity and privacy awareness training is required, as the role aligns with the organization’s security posture and risk management practices. All duties are defined in accordance with standardizations to ensure consistency and accountability of the policies. Working Conditions: Requires routine use of standard equipment and extended computer use. Employee must be able to sit, use hands and fingers, and occasionally lift, squat, stoop, bend, and reach. Problem-solving, practical learning, and instruction interpretation skills are essential.  ScriptPro appreciates the unique qualities of each team member, and as an Equal Opportunity employer does not discriminate on the basis of race, color, religion, national origin, sex, pregnancy, age, disability, genetic information, veteran status, or any other legally protected status.  The company utilizes internal resources for sourcing and filling positions and, when external assistance is needed, will engage only with pre-approved, contracted agency partners. The company does not offer visa sponsorships. All applicants must have legal authorization to work in the United States. Please visit www.scriptpro.com to learn more about ScriptPro.