ScienceSoft USA Corporation

Troubleshoot and resolve network incidents, escalate complex issues, and communicate effectively with technical and non-technical teams. | Minimum 2 years in network support or related field, foundational network certifications or understanding, and strong communication skills. | We’re looking for a Network Analyst/Engineer to take ownership of network-related incident triage during U.S. business hours. This is a hands-on operational role that involves analyzing network alerts, troubleshooting configurations, and escalating complex cases when needed. You’ll be the connective link between our global network operations and front-line support teams, helping to identify issues, fill information gaps, and ensure a seamless understanding of how systems fit together. The project: in the logistics domain. Working schedule: 14.00 - 23.00 CET (8AM-5PM EST). Tech Environment: • Cisco NX-OS (CLI); • Meraki Dashboard; • Firepower Management Center (FMC); • VPNs, VLANs, 802.1Q, IP addressing, subnetting; • Wi-Fi fundamentals (2.4/5 GHz, WPA2/3, 802.1X). Requirements: • 2+ years in a helpdesk or ticket-management / network support role OR a 2-year degree in Information Systems, Computer Science, or a related field. • Entry-level networking certs (A+, CCNA, or equivalent) or demonstrated understanding of foundational network concepts. • Solid grasp of: • The OSI model (and what layers specific technologies live on). • Basic routing concepts: static routes, VPN crypto maps, VTI interfaces. • VLANs and 802.1Q tagging. • Wi-Fi fundamentals: 2.4/5 GHz, SSIDs, authentication (WPA2/3, 802.1X). • IP addressing, VLSM, and supernetting. • Ability to navigate and interpret: • Cisco NX-OS (CLI); • Meraki Dashboard. • Strong English fluency (written and spoken) is mandatory for effective communication: B2 level or higher. Nice to have: • Experience working in distributed/global environments. • Previous exposure to Meraki MX/MS/MR deployments, Cisco FTD, or Cisco Nexus switches. • Experience working with VPN topologies and enterprise authentication systems. Responsibilities: • Triage 15–30 network-related tickets per week, ensuring timely response and accurate categorization. • Follow-up on open tickets to ensure progress is made and resolution times are accurate. • Troubleshoot connectivity issues using Cisco NX-OS CLI, Meraki Dashboard, Firepower Management Center, Wireshark, and other analysis tools. • Resolve or escalate incidents based on scope, severity, and complexity. • Work directly with helpdesk teams, systems administrators, integration engineers, and non-technical users to gather details, validate symptoms, and close out cases. • Interpret and analyze logs, VLAN assignments, routing paths, SSID configs, and firewall policies at a practical, operational level. • Identify patterns in recurring incidents and provide feedback to the engineering team for long-term fixes. • Maintain clear and concise ticket updates and communications in English (email, chat, and call). • Follow established workflows, documentation, and escalation procedures without requiring constant oversight. We guarantee • High salary. • Professional training and obtaining certificates at the company's expense. • Paid vacation. • Medical insurance and 100% payment for sick leave. • Corporate classes in English, German, and Polish languages. • A variety of corporate events. • The possibility of remote work from any location.