SambaSafety

Design AI-augmented dashboards and semantic layers for self-service analytics and ensure AI-ready data quality and governance. | Bachelor's degree with 5+ years data experience, expert SQL skills, hands-on AI-assisted development, and strong LLM analytics understanding. | Who we are: Hi, we’re SambaSafety and we offer the industry’s most comprehensive driver monitoring software. Our mission is promoting safer communities by reducing risk through data insights. Companies trust SambaSafety to keep their employees safe on the roads, price and reduce risk, help protect their brand, their bottom line, and our global community.  We’ve built an inclusive, supportive, and exceptional culture where every employee is empowered in their role. Don’t take our word for it; we’ve been recognized as a Top Workplace by The Denver Post [https://sambasafety.com/blog/top-workplace-in-co-2020/], Albuquerque Journal, Sacramento Bee, and Built In Colorado [https://sambasafety.com/blog/sambasafety-named-top-company-to-work-for-in-colorado/]. And our employees rate SambaSafety as top-notch, with a rock solid Top Rating on Glassdoor [https://www.glassdoor.com/Reviews/SambaSafety-Reviews-EI_IE446025.0,11.htm?sort.sortType=RD&sort.ascending=false&filter.defaultEmploymentStatuses=true&filter.defaultLocation=true&filter.language=eng]. What You’ll Do: As a Senior Business Intelligence Analyst on SambaSafety’s Enterprise Data Team, you will sit at the intersection of traditional BI and modern AI-driven analytics. You’ll build the dashboards, semantic layers, and AI-ready data foundations that let business users — and increasingly, AI agents — get trustworthy answers fast. This role is for someone who wants to actively use AI tools in their daily development workflow (not just report on AI as a topic), while applying rigorous data quality and governance discipline to make sure AI-generated insights are accurate, explainable, and trusted. Responsibilities: AI-Augmented Analytics & Development * Design and build AI-augmented dashboards and self-service analytics experiences using Power BI and Looker, including natural-language query interfaces backed by Semantic Views * Use AI-assisted development tools (e.g., Claude Code, GitHub Copilot, ChatGPT) daily to accelerate SQL development, dashboard scaffolding, testing, and documentation * Prototype and evaluate GenAI use cases — automated insight generation, anomaly narratives, AI-written executive summaries — to reduce manual reporting effort * Partner with data engineering and data science to productionize forecasting, anomaly detection, and clustering outputs into BI dashboards business users can act on * Write Python for advanced analysis, automation, and integration with LLM/AI APIs where SQL and point-and-click BI tools aren’t enough AI-Ready Data Foundation * Build and maintain AI-ready metadata (table/column descriptions, glossary terms, certified lineage) in OpenMetadata that powers natural-language-to-SQL agents and other AI query tools * Guide and advise engineering teams on the design and adoption of Semantic Views so business terms map cleanly to underlying tables for both human and AI/agent consumption * Define, monitor, and enforce data quality rules (completeness, accuracy, consistency, timeliness) so AI-generated outputs are built on trusted data, not silently wrong data * Partner with data engineering on metadata cataloging efforts that trace lineage from BI reports back to source Snowflake tables, closing gaps that block AI/analytics reliability Core BI & Business Partnership * Explore data to discover patterns, relationships, anomalies, and trends, applying structured, hypothesis-driven analysis increasingly augmented by AI/ML-based approaches * Gain a deep understanding of core business processes and align data/AI development with business strategy * Prepare reports, presentations, and dashboards that translate AI-driven and traditional analytics findings into clear, fact-based recommendations for the next steps * Analyze testing results to ensure BI and AI-assisted solutions meet business needs; recommend standards, policies, and procedures for BI tools, systems, and responsible AI use * Present insights to stakeholders up to the C-suite, translating technical AI/analytics outputs into language business decision-makers can act on What You’ll Need: * BS in Computer Science, Software Engineering, or a related discipline, or relevant work experience; exposure to the software development lifecycle (SDLC) is a plus * 5+ years working in data-related roles, 2+ years involved in company(s) Business Intelligence processes * Expert-level SQL across different RDBMS technologies, plus working knowledge of Python for data analysis and automation * Experience with the Modern Data Stack — Snowflake, Power BI, Looker, and ETL tools; exposure to other Business Intelligence platforms is a plus * Hands-on experience with AI-assisted development tools (e.g., Claude Code, GitHub Copilot, ChatGPT) in a real development workflow — not just casual use * Experience with or strong interest in LLM-powered analytics: natural-language-to-SQL, RAG-based query agents, or Semantic Views * Comfortable acting as the business/semantic-modeling voice in conversations with data engineering — translating business definitions into Semantic View design guidance rather than writing the underlying pipeline code * Working understanding of prompt engineering and how to validate/QA AI-generated outputs before they reach business users * Experience defining and applying data quality frameworks — profiling, validation rules, monitoring — to ensure trusted, decision-ready data * Familiarity with applied ML concepts (forecasting, anomaly detection, clustering) — you don’t need to build models, but you should be comfortable using and explaining their outputs * Experience with data governance/catalog tools such as OpenMetadata or Atlan is a plus * Experience with NO-SQL databases and large-scale data is a plus * Experience working with C-suite, product teams, and business users to understand how to optimally deliver insights within their operational workflows and decision-making processes * Knowledge of open-source reporting tools like Redash is a plus Benefits and Perks: * Flexible and generous Paid Time Off and Paid Volunteer Days * 401k Employer Match  * Generous Healthcare Benefits  * Up to 12 weeks paid time off for maternity leave based on tenure * Wellness &Tuition Reimbursement * Flexible Work Arrangements * Lots of SambaSafety swag & SambaSafety Events  Our team of talented and committed safety professionals is exceptional. At SambaSafety we strive to foster an inclusive culture that supports, encourages and celebrates a wide array of diversity. We are committed to create a space where all employees can show up as their authentic selves every day, and we work to advance employee equality, diversity and inclusion. SambaSafety provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, and expression or genetics. Come join us to find out for yourself what all the excitement is about!

Maintain and optimize SaaS production environments ensuring high availability and manage incidents using ITIL practices. | Requires experience in SaaS operations, cloud platforms, Linux, observability tools, containerization, and scripting for automation. | Who we are: Hi, we’re SambaSafety and we offer the industry’s most comprehensive driver monitoring software. Our mission is promoting safer communities by reducing risk through data insights. Companies trust SambaSafety to keep their employees safe on the roads, price and reduce risk, help protect their brand, their bottom line, and our global community.  We’ve built an inclusive, supportive, and exceptional culture where every employee is empowered in their role. Don’t take our word for it; we’ve been recognized as a Top Workplace by The Denver Post [https://sambasafety.com/blog/top-workplace-in-co-2020/], Albuquerque Journal, Sacramento Bee, and Built In Colorado [https://sambasafety.com/blog/sambasafety-named-top-company-to-work-for-in-colorado/]. And our employees rate SambaSafety as top-notch, with a rock solid Top Rating on Glassdoor [https://www.glassdoor.com/Reviews/SambaSafety-Reviews-EI_IE446025.0,11.htm?sort.sortType=RD&sort.ascending=false&filter.defaultEmploymentStatuses=true&filter.defaultLocation=true&filter.language=eng]. What You’ll Do: SambaSafety is seeking a dedicated and skilled Operations Engineer to join our dynamic Software Operations team. In this role, you will be instrumental in maintaining and optimizing the performance of our Software-as-a-Service (SaaS) production and demo environments. This is an exciting opportunity for an engineer who thrives in a fast-paced and innovative environment and who is passionate about ensuring the reliability and scalability of high-availability systems.  The Software Operations (SOOP) team serves as the operational backbone between many teams, such as Engineering, Product, SRE, DataOps, Compliance, Gov Relations and Customer Experience. This role requires strong production support skills, excellent operational judgment, and comfort working within structured incident, problem, and service request processes, currently using Jira Service Management, and modern observability platforms such as Dynatrace. This role is not a customer support position; it is a technical operations role focused on production reliability, incident management, and platform stability. Responsibilities * System Management: Oversee the deployment, monitoring, maintenance, and support of all SaaS production and demo systems and infrastructure. * Incident and Problem Management: Respond to and resolve production incidents, ensuring minimal downtime and customer impact. Triage, manage, and resolve production incidents and recurring operational problems using ITIL‑aligned practices. Own incident coordination, technical investigation, escalation, and post‑incident documentation. Ensure accurate ticket status, ownership, and timelines within Jira Service Management. * Operational Tooling: Use Jira Service Management as the system of record for incidents, problems, and service requests. Maintain and contribute to operational documentation and runbooks in Confluence. Monitor production health and investigate anomalies using Dynatrace and related observability tools.  * Performance Optimization: Analyze system performance and implement tuning improvements to ensure optimal system efficiency and reliability * Automation: Develop and maintain automation scripts and tools to improve operational workflows and reduce manual intervention. * Cross‑Team Collaboration: Partner closely with other teams to coordinate incident response, deployments, escalations, and operational handoffs.  * Security: Implement and enforce security best practices to protect data and maintain compliance with relevant regulations. * Documentation: Maintain comprehensive documentation of production environments, operational procedures, and system configurations. * Continuous Improvement: Identify and recommend process improvements to enhance operational efficiency and system reliability. * On‑Call and Reliability: Participate in an on‑call rotation to support production systems. Ensure production issues are addressed with urgency while maintaining high-quality communication and documentation standards. What You’ll Need: * Proven experience as an Operations Engineer or in a similar role, preferably within a SaaS environment. * Demonstrated ability to balance urgency, risk, and stakeholder communication during production issues.  * Experience supporting SaaS production environments. * Experience with Jira Service Management (or similar ticketing platforms) for incident, problem, and service request tracking. * Experience with Confluence (or similar knowledge-base tools) for documentation, runbooks, and operational knowledge sharing. * Experience with cloud platforms such as AWS, Azure, or Google Cloud. * Working knowledge in Linux/Unix administration. * Working knowledge of databases and data platforms (SQL, PostgreSQL, Snowflake) for operational support and troubleshooting. * Familiarity with Dynatrace or similar observability/monitoring platforms for production troubleshooting and performance analysis. * Familiarity with configuration management tools such as Ansible, Puppet, or Chef. * Familiarity with ITIL concepts (Incident, Problem, Change, Service Request), with a pragmatic, operations‑focused mindset. * Knowledge of containerization technologies like Docker and orchestration tools like Kubernetes. * Knowledge of scripting languages such as Python, Bash, or Perl. * Understanding of networking concepts and troubleshooting. * Strong analytical and problem-solving skills with a proactive approach to addressing issues. * Excellent verbal and written communication skills, including the ability to clearly document incidents, investigations, and operational procedures for both technical and non‑technical audiences. * Ability to thrive in a fast-paced environment and manage multiple priorities effectively. What Success Looks Like in This Role: * Production incidents are handled with clear ownership, timely updates, and thorough follow‑up. * Jira tickets accurately reflect issue state, ownership, and resolution progress.  * Monitoring and alerts are actionable, not noisy.  * Documentation is current, clear, and trusted by partner teams. * Cross‑team escalations are smooth, professional, and well‑coordinated. Benefits and Perks: * Flexible and generous Paid Time Off and Paid Volunteer Days * 401k Employer Match  * Generous Healthcare Benefits  * Up to 12 weeks paid time off for maternity leave based on tenure * Wellness &Tuition Reimbursement * Flexible Work Arrangements * Lots of SambaSafety swag & SambaSafety Events  Our team of talented and committed safety professionals is exceptional. At SambaSafety we strive to foster an inclusive culture that supports, encourages and celebrates a wide array of diversity. We are committed to create a space where all employees can show up as their authentic selves every day, and we work to advance employee equality, diversity and inclusion. SambaSafety provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, and expression or genetics. Come join us to find out for yourself what all the excitement is about!