Salesforce.com, Inc.

Lead strategic planning, analysis, and operational execution for global account success initiatives. | Requires strong business acumen, data analysis, stakeholder management, and experience with Salesforce and related tools. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Program & Project Management Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Programs & Strategy team works within Account Success to drive operational rigor in how we own the business and also to support various special projects and efforts to change and grow the business. • This Program/Project Management Senior Lead role reports to the Director of Account Success Business Partners and will partner closely with the head of our Global Public Sector (GPS) & Small Medium Business (SMB) Account Success organization to deliver a blend of strategic planning, analysis, insights, and operational execution • This is a high-impact role, with constantly evolving priorities and demands, requiring cross-functional alignment and a collaborative approach. • This role supports ongoing exploration of trends tied to our delivery KPI's, driving new programs through data driven analysis, FY planning, and monthly and quarterly Sales Leader reviews, using data to uncover insights and help Account Success leaders make strategic recommendations to their Sales Partners. • We're looking for hardworking candidates who have steadfast curiosity, attention to detail, willingness to lead multiple priorities, and ability to deal with ambiguity effectively. Responsibilities • Partner with Account Success Leadership team members to perform ad-hoc analyses across multiple data sets and tools (examples of analyses include analysis of Signature Success Plan adoption trends, AOV risks and mitigation, and Product Adoption impact) and interpret key performance metrics to deliver insights and recommendations to leadership. • Evaluate ongoing business performance against Targets; identifying areas of growth and opportunity • Collaborate cross-functionally with the Account Success Operations / Technology team & CSG Business Intelligence team to ensure successful data analysis is transformed into data sets and Tableau dashboards to provide broad 'run the business' support across the Account Success team. • Build executive-level presentations for global leadership reviews and support quarterly business reviews. • Support GTM planning process in partnership with the Account Success Strategy & Programs teams and the CSG Business Intelligence team. Requirements: • Strong business acumen and stakeholder management experience. • Self-starter and high degree of motivation to go above and beyond the task at hand and succeed in a collaborative, fast-paced environment. • Proficient with Business Analysis, Data Visualization, as well as the ability to translate sophisticated information into easily consumable insights. • Excellent presentation and executive engagement skills. • Outstanding written and verbal communication skills, with the ability to craft compelling stories for diverse audiences to communicate strategy. • Demonstrated success in-fast paced and agile business environments. • Proven track record to structure and transition sophisticated problems to solutions. • Customer Success Strategy Experience or 8+ years of professional experience, ideally in consulting or sales strategy/business operations roles. • Solid understanding of Salesforce product & applications, Tableau, Snowflake, SQL and Data Cloud • Flexible schedule, the ability to work with our global Account Success teams in different time zones. • Ability to travel on a quarterly basis. Desired Skills/Experience: • Management consulting background and skills considered an asset • Fortune 100 management or strong understanding of Customer Success. • Knowledge of other Salesforce product and platform features, capabilities, and best use. • Experience with an enterprise CRM or customer service application. Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $143,400 - $216,900 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

Lead product feature lifecycle from discovery to launch, manage backlogs, collaborate cross-functionally, and drive customer-focused enterprise software solutions. | 4+ years in product management, experience with enterprise B2B SaaS products, strong communication, backlog management, and cross-functional collaboration. | To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Product Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Today, the global supply chain is plagued by manual, slow, and fragmented processes and data that force companies to rely heavily on email, spreadsheets and manual labor to manage complex, ever-shifting operational workflows. Agentforce for Supply Chain is reimagining the supply chain by empowering companies to collaborate and automate complex business processes on a single platform. As a Product Manager, you will play a vital role in shaping our platform. Depending on your focus area, you may be instrumental in executing the vision for the AI-driven workflow engine and data platform (Super Agent), or ensuring quality and trust are always at the forefront of the platform while managing critical integration points (Platform & Integrations, including security and permissions). We are seeking a customer-obsessed team member with experience delivering enterprise products, passion for solving big problems with creative solutions, and commitment to speed and quality. Responsibilities: • Feature Ownership: Own the feature lifecycle for specific components or minor feature tracks from discovery through launch and iteration. • Technical Specification: Translate high-level strategic goals into clear, concise, and detailed Product Requirement Documents (PRDs), user stories, designs, and technical acceptance criteria for engineering. • Execution: Act as the voice of the customer within the development process, managing the product backlog, prioritizing sprints, and driving consistent delivery using Agile methodologies. • Customer & Market Research: Conduct detailed user interviews and quantitative analysis to deeply understand the pain points of supply chain operators and identify product opportunities. • Cross-Functional Collaboration: Partner directly with Engineering and Design (UX/UI) to ensure technical feasibility and deliver intuitive, enterprise-grade user experiences. Required Qualifications: • 4+ years of product management experience. • Experience building external-facing products in enterprise B2B SaaS environments • Excellent spoken and written communication with ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences. • Proven ability to collaborate with virtual and global cross-functional teams and work closely with engineering, design, and customer success. • Rigor and consistency in managing product backlogs and executing delivery. Preferred Qualifications: • A related technical degree. • Experience with enterprise permission models, integrations, and robust platform scale and performance. • Familiarity with the Salesforce platform ecosystem (e.g., APIs, platform services). • Ability to design features in Figma with little design support. Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $117,200 - $223,900 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $141,200 - $246,000 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.