RWI Logistics LLC

Support carrier procurement, negotiate rates, and manage capacity in a logistics environment. | Experience in logistics, carrier negotiations, and familiarity with TMS systems, with 1-3 years of relevant experience. | RWI Logistics is hiring a Carrier Procurement Specialist to support our growing transportation and freight operations. This role focuses on sourcing motor carriers, negotiating freight rates, managing capacity, and ensuring reliable on-time freight movement across our network. The Carrier Procurement Specialist works closely with Sales, Operations, and Transportation teams to secure the right carrier at the right price while maintaining high service levels, strong carrier relationships, and operational efficiency. If you have experience in freight brokerage, carrier sales, logistics coordination, or transportation procurement, this role offers the opportunity to grow within a fast-paced logistics environment. Key Responsibilities: Carrier Procurement & Capacity Management • Source, onboard, and develop relationships with motor carriers for spot and contract freight • Maintain consistent carrier capacity coverage across customer lanes • Build long-term partnerships with regional and national carriers Rate Negotiation & Market Analysis • Negotiate freight rates and transportation terms to maximize margin and service performance • Monitor transportation market trends, lane pricing, and capacity conditions • Utilize TMS systems, load boards, and carrier analytics tools Operational Support & Issue Resolution • Track and manage shipments through the Transportation Management System (TMS) • Troubleshoot service failures, delays, and capacity issues • Collaborate cross-functionally with Sales and Operations teams Communication & Service Excellence • Maintain professional, proactive communication with carriers and internal stakeholders • Ensure all loads meet customer requirements, compliance standards, and delivery expectations Additional Responsibilities • Support after-hours or weekend coverage as needed • Assist with special projects and continuous improvement initiatives Qualifications • Bachelor’s degree in Business, Supply Chain, Logistics, or Transportation preferred • 1–3 years of experience in freight brokerage, carrier sales, logistics, or transportation • Strong negotiation, relationship-building, and problem-solving skills • Experience using Transportation Management Systems (TMS) • Excellent communication, organization, and time-management abilities • Ability to thrive in a fast-paced, deadline-driven logistics environment Why Join RWI Logistics • Growing logistics organization with advancement opportunities • Collaborative, team-driven culture • Exposure to full-cycle transportation and carrier procurement strategy • Competitive compensation and benefits RWI Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Respond to customer inquiries via live chat, troubleshoot issues, maintain records, escalate as needed, and collaborate to improve customer satisfaction. | Fluency in English, 1+ years customer support/chat experience preferred, strong problem-solving, CRM or chat platform proficiency a plus, flexible hours. | RWI Logistics is a solution-oriented logistics service provider that engages in long lasting customer partnerships located in Fort Thomas, Kentucky across the river from Cincinnati, and affiliated with the Castellini Company. Founded in 1896 on the original Cincinnati produce terminal market, Castellini Company is one of the oldest members in the produce industry and grew to be one of the largest distributors of fresh produce in the country. In 1974, Castellini purchased Riley Whittle, Inc, an asset based trucking company operating since 1954, to haul produce from the growing regions of the United States into the Midwest for customer distribution. RWI Transportation flourished using its own fleet and outside carriers to meet and exceed our customer service expectations. To focus on the rising demand of non-asset based logistics services, the strategic decision was made to separate RWI Logistics from RWI Transportation in 2013. Since our start, we have evolved to now offer services ranging from asset based transportation, freight brokerage services, and freight management. We act with a sense of urgency and deliver customer driven insights that are enabled by best in class technology, process standardization, and continuous improvement. Bringing Intelligence to your Supply Chain. About The Role We are seeking a highly motivated and empathetic Chat Support Agent to join our Customer Support team. As a Chat Support Agent, you will be the first point of contact for customers seeking assistance. Your role is crucial in providing timely, accurate, and personalized support to ensure a seamless customer experience. This is a full-time, hourly position that requires fluency in English and a genuine passion for helping others. What You'll Do • Respond to customer inquiries via live chat in a timely and professional manner. • Troubleshoot and resolve customer issues by providing clear and concise instructions. • Maintain accurate records of interactions and escalate issues to the appropriate departments when necessary. • Collaborate with team members and share insights to improve processes and customer satisfaction. • Stay up-to-date with product knowledge, company updates, and relevant industry trends. • Deliver empathetic, patient, and understanding communication to ensure a positive experience for every customer. Qualifications • Fluency in English, with exceptional written communication skills. • 1+ years of experience in a similar customer support or chat-based role preferred. • Strong problem-solving skills and the ability to handle multiple customer interactions simultaneously. • Proficiency with customer support software, CRM tools, or live chat platforms is a plus. • A positive attitude, team-oriented mindset, and a proactive approach to work. • Ability to work flexible hours, including evenings and weekends, as needed. Applicants must be authorized to work in the United State Of America The pay range for this role is: 20.22 - 31.91 USD per hour(Remote (Wilkes-Barre, Pennsylvania, US))