Rocket Lawyer

Lead lifecycle marketing team to design and optimize customer engagement programs using data and technology. | 10+ years lifecycle marketing experience in high-velocity online business, team management, familiarity with marketing technologies. | About Rocket Lawyer We believe everyone deserves access to affordable and simple legal services. Founded in 2008, Rocket Lawyer is the largest and most widely used online legal service platform in the world. With offices in North America, South America, and Europe, Rocket Lawyer has helped over 30 million people create over 50 million legal documents, and get their legal questions answered. We are in a unique position to enhance and expand the Rocket Lawyer platform to a scale never seen before in the company’s history, to capture audiences worldwide. We are expanding our team to take on this challenge! About Your Role We are seeking an innovative, analytical Lifecycle Marketing leader to lead a high-performing team and support continued business growth. In this highly visible role, you will own the execution and evolution of critical product notification, nurture and engagement programs that are the lifeblood of the Rocket Lawyer business. This leader is the embodiment of a modern lifecycle marketing team's "flow state," demonstrating a signature combination of audience strategy, data management, technology, flawless execution, and continuous optimization. You are comfortable navigating a matrixed organization, actively collaborating across Marketing, Product, Engineering, Data, and Finance/BI functions informing strategies and campaigns, and utilizing all elements of customer behavioral data to optimize program outcomes. You are a skilled people manager, focused in equal measure on execution and sharing your expertise and experience to further develop and mentor your talented team members. How You Will Make a Difference Day To Day • Lead the diverse, global team of lifecycle marketing specialists responsible for campaign and program delivery / optimization in email, push and SMS. Ensure appropriate resourcing and the development necessary for career growth and to meet evolving business needs. • Design, build and optimize the notification, nurture and awareness programs to engage customers where they are and bring them back into the product experience • Be the business owner for the data and critical technologies necessary for lifecycle marketing program delivery today and ensure future readiness: customer data, audience creation, behavioral events, dynamic content. Stay up to date with the pace of change in the lifecycle marketing technologies, bringing relevant insights and requirements back to the business for continuous experimentation and innovation. • Actively collaborate with Marketing, Product, Technology, Data Eng and BI team members to communicate lifecycle marketing requirements and launch/optimize programs aligned to established business launch cycles • Leverage customer data and program insights to deeply understand audience behavior, interests and intentions to fuel shared audience creation for consistent messaging for omni channel program execution • Participate in quarterly and annual planning, bringing insights to inform strategies and prioritization for necessary innovations of the technologies and data needed for program execution and business impact • Deliver the weekly, monthly, quarterly reporting and insights into program performance. Actively and creatively addressing challenges in order to meet/exceed established targets What You’ll Need • 10+ years of relevant lifecycle marketing experience within a high velocity, marketing driven online business: Consumer/ProSumer, PLG, SaaS preferred • Familiarity with Segment CDP and Iterable preferred • Track record of driving measurable increases in program efficacy and process efficiency within high volume programs • Track record of global team management and development Not sure if you meet all the qualifications? Apply anyway! We value diverse experiences and encourage you to bring your unique talents to our team! Benefits & Perks • Comprehensive health plans (including Medical, Dental and Vision insurance for full-time employees) • Unlimited PTO • Competitive salary packages • Life insurance • Disability benefits • Supplemental Optional Life Insurance Benefits • FSA Options Optional • HSA with Company Match • 401k program with Company Match • Wellhub & ClassPass fitness platforms • Comprehensive Pet Insurance options • Financial Wellbeing & Student Loan Program access • Access to additional Mental Health & Wellbeing resources • Pre-tax Commuter/Transit Benefits • Free Rocket Lawyer account with online access to an extensive legal documents library and brilliant licensed attorneys at discounted rates Interview Process • Recruiter Phone Screen • Role Assessment(s) • Hiring Manager Interview • Panel Interviews • Final Interview Rocket Lawyer is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, military or veteran status, status as an individual with a disability, or other applicable legally protected characteristics. We particularly welcome applications from veterans and military spouses. All your information will be kept confidential according to EEO guidelines. You may request reasonable accommodations by sending an email to hr@rocketlawyer.com. Compensation Base salary range by location: • San Francisco Bay Area, CA: $198,300 - $250,000 • California (outside of San Francisco Bay Area): $183,000 - $215,800 • Colorado: $168,000 - $198,000 • Utah, Arizona, and North Carolina: $158,000 - $186,000 Actual compensation packages are determined by various factors unique to each candidate, including but not limited to skill set, depth of experience, certifications, specific work location, and performance during the interview process. In addition to base salary, this role may include variable compensation and be eligible for an equity grant, depending on the position and level. Base Salary Range $158,000—$250,000 USD By applying for this position, your data will be processed as per Rocket Lawyer Privacy Policy.

Lead operational business process optimization, manage Salesforce implementation and roadmap, oversee third-party partners, and support cross-functional teams and product development initiatives. | 10+ years leading program management teams and large projects, strong Salesforce knowledge with 2+ years hands-on experience, excellent communication and organizational skills, and ability to manage cross-functional business requirements. | About Rocket Lawyer We believe everyone deserves access to affordable and simple legal services. Founded in 2008, Rocket Lawyer is the largest and most widely used online legal service platform in the world. With offices in North America, South America, and Europe, Rocket Lawyer has helped over 30 million people create over 50 million legal documents, and get their legal questions answered. We are in a unique position to enhance and expand the Rocket Lawyer platform to a scale never seen before in the company’s history, to capture audiences worldwide. We are expanding our team to take on this challenge! About Your Role This role is responsible for maintaining subject matter expertise and leading Operational business process optimization through comprehensive process documentation, gap analyses and remediation planning/execution. This role acts as the subject matter expert across Operational functions serving as an internal resource for all Ops teams and representing Ops teams in cross functional efforts. The role manages third-party partners as needed, owns our Salesforce instance and roadmap, serves as the Ops Lead for product development initiatives and supports a team of administrators and project managers delivering scalable, efficient operational solutions. How You Will Make a Difference Day To Day • Own, maintain and create new detailed, complete end-to-end business process documentation for all Operational teams, partner teams, and their workflows, dependencies, deliverables, etc.. • Documentation includes: all relevant policies, keystroke level work steps, systems/tool inventory, inputs, and deliverables for cross functional teams including all dependencies, points of risk, and recommendations for improvement/optimization etc. • Create and maintain gap analysis of existing Operational processes, policies, products and tools; lead cross-functional efforts to synthesize and drive remediation plans for each, and constantly lead remediation efforts • Serve as Operational subject matter expert, demonstrating expert command of all business processes and associated tooling • Represent Operations in all cross-functional projects, effectively advocating to ensure all Operational business requirements are met • Manage 3rd party/external partners, assume accountability for ensuring deliverables meet/exceed expectations and cultivate strong supplier relationships • Own the Salesforce implementation used by our Support, Sales and Fulfillment teams, ensuring it is continually optimized by gathering requirements and user feedback, designing scalable best practice solutions • Develop and own delivery of the implementation roadmap • Engage with, augment and lead if necessary Product Development efforts as needed to ensure sales, fulfillment, support and renewal business processes and tooling are effectively implemented • Work with appropriate resources to ensure perfect training curriculum and reference material is created • Effectively lead team of tool administrators and project managers delivering projects to optimize Ops, identified through close monitoring of business operations What You’ll Need • 10+ years’ leading program management teams and large scale projects in a distributed organization • Ability to build trust, foster strong working relationships and collaboratively work with stakeholders of all levels, positively influence outcomes • Clear and effective written and verbal communication skills and ability to distill and convey information in a concise and compelling manner • Strong organizational and program management skills to manage a wide range of incoming requests and responsibilities • Demonstrated skill in delivering detailed, work-step level business process documentation and ability to provide higher level summaries as appropriate • Strong work ethic, disciplined execution skills, willingness to do whatever it takes to deliver results • Maintains unsurpassed attention to detail and command of business details • Capable of understanding technology and maintaining mastery of the business • Demonstrated experience synthesizing cross-functional business requirements into roadmap and managing timelines, deliverables, etc. • Self-starter who enjoys problem-solving with little direct supervision. Ability to learn quickly with a high tolerance for ambiguity and complexity • Experience leading teams through tight deadlines and complex initiatives • Strong Salesforce knowledge and at least 2+ years’ of hands on experience with both Service and Sales Cloud Not sure if you meet all the qualifications? Apply anyway! We value diverse experiences and encourage you to bring your unique talents to our team! Benefits & Perks • Comprehensive health plans (including Medical, Dental and Vision insurance for full-time employees) • Unlimited PTO • Competitive salary packages • Life insurance • Disability benefits • Supplemental Optional Life Insurance Benefits • FSA Options Optional • HSA with Company Match • 401k program with Company Match • Wellhub & ClassPass fitness platforms • Comprehensive Pet Insurance options • Financial Wellbeing & Student Loan Program access • Access to additional Mental Health & Wellbeing resources • Pre-tax Commuter/Transit Benefits • Free Rocket Lawyer account with online access to an extensive legal documents library and brilliant licensed attorneys at discounted rates Interview Process • Recruiter Phone Screen • Role Assessment(s) • Hiring Manager Interview • Panel Interviews • Final Interview Rocket Lawyer is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, military or veteran status, status as an individual with a disability, or other applicable legally protected characteristics. We particularly welcome applications from veterans and military spouses. All your information will be kept confidential according to EEO guidelines. You may request reasonable accommodations by sending an email to hr@rocketlawyer.com. Compensation Base salary range by location: • San Francisco Bay Area, CA: $198,586 - $268,675 • California (outside of San Francisco Bay Area) and Colorado: $168,798 - $228,373 • Utah, Arizona, and North Carolina: $158,868 - $214,940 Actual compensation packages are determined by various factors unique to each candidate, including but not limited to skill set, depth of experience, certifications, specific work location, and performance during the interview process. $158,868—$268,675 USD By applying for this position, your data will be processed as per Rocket Lawyer Privacy Policy.

Lead operational business process optimization, manage Salesforce implementation, oversee third-party partners, and lead a team to deliver projects optimizing operations. | 10+ years leading program management teams, strong organizational and communication skills, detailed business process documentation experience, and at least 2 years hands-on Salesforce Service and Sales Cloud experience. | Description: • Maintain subject matter expertise and lead Operational business process optimization through comprehensive process documentation, gap analyses, and remediation planning/execution • Own, maintain and create detailed end-to-end business process documentation for Operational and partner teams, including policies, keystroke-level work steps, systems/tool inventory, inputs, deliverables, dependencies, points of risk, and improvement recommendations • Create and maintain gap analyses of existing Operational processes, policies, products and tools; lead cross-functional remediation efforts • Serve as Operational subject matter expert and represent Operations in cross-functional projects to ensure business requirements are met • Manage third-party/external partners, ensuring deliverables meet expectations and cultivating supplier relationships • Own the Salesforce implementation used by Support, Sales and Fulfillment teams; gather requirements, design scalable solutions, and maintain the implementation roadmap • Engage with and lead Product Development efforts as needed to ensure sales, fulfillment, support and renewal processes and tooling are implemented • Ensure training curriculum and reference material are created and maintained • Lead a team of tool administrators and project managers delivering projects to optimize Operations identified through monitoring business operations Requirements: • 10+ years’ leading program management teams and large scale projects in a distributed organization • Ability to build trust, foster strong working relationships and collaboratively work with stakeholders of all levels, positively influence outcomes • Clear and effective written and verbal communication skills and ability to distill and convey information in a concise and compelling manner • Strong organizational and program management skills to manage a wide range of incoming requests and responsibilities • Demonstrated skill in delivering detailed, work-step level business process documentation and ability to provide higher level summaries as appropriate • Strong work ethic, disciplined execution skills, willingness to do whatever it takes to deliver results • Maintains unsurpassed attention to detail and command of business details • Capable of understanding technology and maintaining mastery of the business • Demonstrated experience synthesizing cross-functional business requirements into roadmap and managing timelines, deliverables, etc. • Self-starter who enjoys problem-solving with little direct supervision. Ability to learn quickly with a high tolerance for ambiguity and complexity • Experience leading teams through tight deadlines and complex initiatives • Strong Salesforce knowledge and at least 2+ years’ of hands on experience with both Service and Sales Cloud Benefits: • Comprehensive health plans (including Medical, Dental and Vision insurance for full-time employees) • Unlimited PTO • Competitive salary packages • Life insurance • Disability benefits • Supplemental Optional Life Insurance Benefits • FSA Options Optional • HSA with Company Match • 401k program with Company Match • Wellhub & ClassPass fitness platforms • Comprehensive Pet Insurance options • Financial Wellbeing & Student Loan Program access • Access to additional Mental Health & Wellbeing resources • Pre-tax Commuter/Transit Benefits • Free Rocket Lawyer account with online access to an extensive legal documents library and brilliant licensed attorneys at discounted rates