Road Scholar

Assist with program operations, maintain reports, and support customer communication for educational travel programs. | Requires 1+ years of administrative support, detail orientation, and strong communication skills; experience with databases and data management is preferred. | This a Full Remote job, the offer is available from: Massachusetts (USA) When it comes to creating educational travel adventures that enrich the lives and fulfill the dreams of more than 100,000 people every year, there's no organization better than Road Scholar. What's our secret? Dedicated and talented staff who believe in our mission. About the role… Join our fast-paced Programs team and be a part of one of the nation’s most dynamic not-for-profit organizations. The Program Administration Assistant role is a member of the Program Resources team and supports with administrative services for all Road Scholar product lines – International, North America, Afloat and Adventures Online. This entry level, remote role includes ongoing day-to-day administrative responsibilities and program support, as well as projects as they occur while providing exceptional support to fellow team members. This role will be critical in ensuring the implementation of standardized, consistent materials for participants and group leaders, on all Road Scholar operated programs. This position requires a person who is organized, detail driven, able to juggle several different tasks at once and a polished, professional communicator. Road Scholar offers a remote work environment. The compensation for this entry level position is $19.00 per hour. You will… • Support Operations Team staff in the daily maintenance and operation of Road Scholar operated programs • Create and maintain program departure reports and ensure accuracy and timely delivery • Create and deliver onsite program documents and reports for the participants and group leaders • Contact program participants to secure missing program information • Monitor and track participants information and special requests, ensuring the information is submitted on time and escalated when necessary • Additional Operations Team support as needed with tasks such as, updating supplemental program information, answering customer service requests and communication with vendors. • Other projects and responsibilities as determined by the Manager, Program Administration You need… • 1+ years administrative support experience • Bachelor’s degree preferred, or equivalent work experience • Experience in a busy office environment required; some experience in the travel industry or educational field preferred • Ability to meet deadlines in a fast-paced, multi-faceted, ever-changing environment • Focused, detail oriented; ability to juggle several different tasks simultaneously with minimal supervision • Polished verbal, phone, written and email communicator; service-oriented approach • Strong computer systems orientation; comfortable in a hands-on complex database environment; good with numbers and data; extremely accurate and detail-oriented; good proofreader and checker • Ability to work well with all levels of staff through strong interpersonal and positive, problem-solving skills • Desire to build knowledge of Road Scholar program destinations • Ability to work collaboratively in a multi-functional team environment In order to be considered, please submit a cover letter with your resume telling us why you are interested in the position. Why join the Road Scholar Team... We offer competitive compensation and excellent benefits: • Medical, Dental and Vision Insurance • 20 days PTO annually • Paid shutdown between Christmas and New Years! • Ability to work remote! • Paid Holidays (14) • Retirement Plan with a company match up to 5% • Identity Protection • Unlimited On-line Training through Linkedinlearning.com • Learn more at https://www.roadscholar.org/careers/ Road Scholar supports diversity in our staff, participants, and programs. An Equal Opportunity Employer Road Scholar values and supports individual differences and strives to create an environment that contributes to the success of both the individual and the organization. As an Equal Opportunity Employer, we consider applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, pregnancy, illness, marital or veteran status or disability or any other status protected by applicable law. At Road Scholar, we are committed to cybersecurity and to providing a safe experience for job seekers. All official communication regarding employment opportunities will come exclusively via email from the official Road Scholar domain or from our applicant tracking system URL recruiting.ultipro.com. We never conduct interviews through texting applications or instant messaging platforms. If you receive an employment offer or other correspondence from an individual at Road Scholar you have not met, or from a non-Road Scholar email domain, it may be a phishing attempt. This offer from "Road Scholar" has been enriched by Jobgether.com and got a 72% flex score.

Manage employee benefits, support HRIS systems, ensure compliance, and provide employee support and communication. | 3-5 years of experience in benefits and HRIS, strong data skills, knowledge of regulations, and excellent communication. | Road Scholar is the nonprofit world leader in educational travel for older adults. Our mission is to inspire adults to learn, discover, and travel. With thousands of programs across the globe—including in-person, online, and on the water—we believe curiosity is the key to a well-lived life. At Road Scholar, we are committed to fostering a culture of inclusivity and belonging. We believe that by valuing a wide range of perspectives and experiences, we create a stronger, more innovative organization that reflects the communities we serve. In addition, we are dedicated to being an environmentally sustainable organization. From the way we design our programs to how we operate as a team, we are striving to reduce our environmental impact and create a positive legacy for future generations. About The Role... The Specialist, Benefits & HRIS position will manage benefits administration for the organization and provide support for HRIS systems. This role involves advising employees on their benefits and assisting with any related issues. The Specialist will handle benefits and HRIS related projects, maintain the Road Scholar HRIS (UKGPro) and other databases, and generate compliance and ad-hoc reports as needed. Additionally, they will conduct audits and analyze HR data to provide actionable insights for potential changes. The Specialist will report to the Manager, Systems & Operations, Human Resources. Road Scholar offers a remote-first work environment. The compensation range for this exempt level salaried position is $59,000 - $70,000 based on experience. In this role, you will... Provide Benefit Administration • Manage the full lifecycle of employee benefits, including enrollment, changes, terminations, and COBRA administration. • Process benefits claims, resolve employee inquiries regarding coverage and eligibility. • Be responsible for successful transmittal of carrier files, validate changes and withholds and correct discrepancies accordingly. • Reconcile, approve and submit vendor billing statements to Finance for payment. • Execute benefit plan compliance activities in accordance with federal and state regulations. • Assist with open enrollment periods, including communication, deadlines, and data entry. Employee Support And Communication • Provide expert advice to employees on benefit options, including plan details, eligibility, and enrollment procedures. • Assist with benefit communication materials, including presentations, webinars, employee blogs, etc. • Maintain benefit information up to date including summaries of plan descriptions and other material in the intranet and other communication channels. Compliance And Reporting • Maintain accurate employee benefit records in all the systems and ensure compliance with all applicable laws and regulations. • Prepare required benefit reports for internal and external stakeholders, including regulatory filings such as EEO-1C, ACA, file 5500, retirement, etc. • Monitor and address any benefit related audit findings. • Prepare standard and ad hoc benefits reports on demand for all our internal and external customers. HRIS Support • Serve as point of contact for HR system inquiries including employment transactions and self-service tools. • Provide technical troubleshooting and issue remediation on user accounts. • Work closely with payroll to generate bi-Weekly Payroll audit for all employment transactions from the main HRIS system. Other Duties • Perform other special projects as assigned to support the ongoing improvement and compliance efforts within the Human Resources department. We're seeking... • Bachelor's degree preferred, or equivalent Benefits and HRIS work experience. • 3-5 years in Benefit Administration, with HRIS systems experience. UKG Pro highly preferred. • Working knowledge of federal and state regulations related to employee benefits. • Skilled in recordkeeping, enjoys working with data; advanced level in Excel. • Demonstrated ability to complete work independently with careful attention to detail and exceptional accuracy. • Strong problem-solving skills and the ability to think logically when working with data and making decisions. • Effective oral and written communication skills coupled able to build relationships at all levels. • Provide timely information and assistance to internal employees, striving to maintain our high-level customer service standards. • Proven ability to prioritize tasks and meet critical deadlines during high-volume periods such as open enrollment, audits, and compliance reporting. • Ability to maintain strict confidentiality. For serious consideration, please submit a cover letter with your resume telling us why you're interested in the position. Why join the Road Scholar Team... We offer a competitive compensation and benefits package! • Medical, Dental and Vision Insurance (with a substantial employee subsidy!) • 403(b) Retirement Plan with a company match of 5% after 1 year of employment! • Up to 20 days of PTO annually, accrued every payroll cycle • Enjoy a paid week off, in addition to your PTO, at the end of December to enjoy the holiday season! • A generous employee discounts on our programs • Access to obtain a Care.com membership • As a Road Scholar employee, you can opt-in to receive an IATA membership • We take professional development seriously which is why we provide LinkedIn Learning access to all employees amongst other professional development opportunities • That’s right, we’re fully remote! • To learn more about our benefits offerings, check us out at https://www.roadscholar.org/careers/ Equal Opportunity Employer Road Scholar supports diversity in our staff, participants, and programs. An Equal Opportunity Employer Road Scholar values and supports individual differences and strives to create an environment that contributes to the success of both the individual and the organization. As an Equal Opportunity Employer, we consider applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, pregnancy, illness, marital or veteran status or disability or any other status protected by applicable law. Cybersecurity At Road Scholar, we are committed to cybersecurity and to providing a safe experience for job seekers. All official communication regarding employment opportunities will come exclusively via email from the official Road Scholar domain or from our applicant tracking system URL recruiting.ultipro.com. We never conduct interviews through texting applications or instant messaging platforms. If you receive an employment offer or other correspondence from an individual at Road Scholar you have not met, or from a non-Road Scholar email domain, it may be a phishing attempt.