Revyse

Manage and optimize vendor risk and compliance workflows, review vendor agreements, and support regulatory and stakeholder engagement. | 5+ years in risk management or insurance compliance, deep knowledge of commercial insurance products, experience with credentialing or contract management platforms, and strong communication skills. | Who We’re Hiring: We’re hiring a Senior Program Manager, Risk and Compliance to optimize the compliance engine behind our vendor credentialing product. You’ll assess and update the frameworks and workflows that help Revyse customers enforce and track their risk and insurance standards for vendors and suppliers. You’ll play a central role in translating customer requirements into actionable, scalable programs, making vendor credentialing simpler, smarter, and more transparent across the portfolio. This isn’t a customer onboarding role, a product manager role, or an account manager role. Instead, you’ll be our internal risk management expert and insurance subject matter expert. As a strategic contributor, you’re someone who knows how to make a risk management process run smoothly without owning every piece of the process. You’ll work closely with our Ops, Implementation, Product, and CX teams to bring it all together. What You'll Do: Operationalize Client-Defined Standards Update and inform systems to evaluate vendors according to each client’s risk tiers, insurance requirements, and compliance policies. Translate customer-driven risk and insurance requirements into effective platform rules, workflows, and communications. Develop reusable templates, policies, endorsement libraries, and guides for both internal teams and Revyse customers, always aligning with customer-specified standards. Vendor Credentialing Process Support Help optimize requirements and workflows to ensure vendors meet the standards set by our clients. Track, document, and report on compliance with customer-defined insurance requirements for each vendor type. Review exception requests for insurance requirements, documenting repetitious risk acceptance decisions, and suggesting updates to customer requirements to streamline vendor approvals. Facilitate and support the client’s exception review process, ensuring all documentation is captured and decisions are logged per client policy. Collaborate with our Services Team to ensure smooth vendor enrollment and review of requirements. Provide tools, playbooks, and best practices that make it easier for property teams to monitor and enforce their standards. Vendor Agreement & Risk Documentation Review and analyze vendor agreements to ensure customer-required risk provisions (like insurance, indemnity, or hold harmless) are clearly reflected. Collaborate with customer’s legal counsel to negotiate favorable contract terms that align with risk management objectives. Establish protocols for reviewing and approving non-standard vendor agreement terms. Ensure vendor agreements and provisions comply with regulatory requirements and state-specific requirements for work such as construction, maintenance, and service contracts. Compliance & Regulatory Tracking Monitor evolving regulatory requirements impacting vendor licensing and insurance and keep clients informed of potential impacts. Maintain compliance documentation and support audit readiness across client portfolios. Maintain current knowledge of insurance regulations, including additional insured and waiver of subrogation requirements. Partner with legal counsel to address complex liability and indemnification scenarios. Ensure platform compliance with state-specific contractor licensing and permit requirements. Stakeholder Enablement & Training Partner with CX, Product, and Ops to ensure platform logic and communications reflect client standards. Serve as an internal subject matter expert on vendor credentialing and insurance requirements, providing support to both customers and internal teams. Help educate property managers and vendors on best practices, requirements, and process updates. Work with insurance carriers to streamline certificate of insurance (COI) verification processes. Present risk metrics and vendor compliance trends to executive leadership. Support sales teams with risk management expertise during client presentations and RFP responses. Data & Analytics Analyze data to recommend enhancements to workflows, rules, or resources that make it easier for clients to manage risk. Develop regular reports on vendor compliance rates, exception trends, and exposure metrics, aligned to client requirements. Analyze vendor incident data to identify patterns requiring policy or process adjustments. Establish benchmarking metrics for vendor risk management across the portfolio. What Success Looks Like: You’re the go-to resource for client and internal teams with questions on risk, insurance, or compliance. Within your first six months, you’ve built scalable systems and processes that make it easy for clients to enforce and track their vendor risk and insurance standards. You’ve helped reduce friction and increase automation, supporting a smooth vendor experience while maintaining rigorous customer standards. What You Bring: Ideal candidates have worked with marketplaces, proptech platforms, insurtech, or SaaS companies with managed services, and you've scaled or built the operational backbone for a compliance product. 5+ years in risk management, insurance compliance, credentialing, or contract review - ideally in the property management, construction, or vendor management space. Deep knowledge of commercial insurance products, coverages, COIs (including endorsements, waivers, and common pitfalls), and agreement review. ​​Proficiency in risk assessment frameworks (as implemented for client policies), credentialing or contract management platforms, and insurance certificate tracking. Experience supporting or implementing risk management frameworks for enterprise clients. Experience designing repeatable, documented processes for high-compliance or regulated workflows. Strong written communication skills. You’ll be drafting guides, rules, and process docs constantly. A calm, confident approach to solving problems in messy, high-urgency situations. Strong strategic thinking and analytical skills, with the ability to execute in a fast-paced, dynamic environment. You can identify what needs to be done, and then you can get it done. Easy-peasy. Entrepreneurial mindset with a willingness to roll up your sleeves and take complete ownership of initiatives in a startup environment. We know that startups aren’t everyone’s cup of tea, but if it's yours, let’s talk! Why Join Team Revyse: You’ll help move our high-growth startup forward and shape how we scale. Collaborative remote-forward work environment with a SUPER passionate and talented team. We love working hard on interesting projects. You’ll be sitting at the crossroads of multifamily vendors and operators. Being able to bring the industry together and amplifying the good happening all around us is some seriously rewarding work. Trust falls are part of our DNA. We don’t think it’s weird or awkward to care about our well-being at work - we value each other as individuals and are energized by the idea of understanding our colleagues on a deeper level. Our leadership philosophy is to over communicate, always. We’re transparent about company goals and opportunities. We believe that 100% of the organization should understand and be accountable to the vision and strategy. If we all know where it is we’re trying to go, it’s far easier to row the boat in unison.

Lead customer onboarding, define and scale implementation workflows, manage technical integrations, and collaborate across teams to ensure successful customer activation. | 3+ years in SaaS implementation or onboarding, strong project management skills, experience with software configuration and integrations, excellent communication, and detail-oriented. | Who We’re Hiring: We are hiring an Implementation Manager who will own the onboarding journey for our customers and help define what implementation looks like at Revyse as we scale. This is not a role where you step into a pre-built machine with polished playbooks and rigid checklists. You will be the person shaping the strategy, the workflows, the quality standards, and the long-term operating model for how onboarding is executed across thousands of units and multiple product suites. You will lead customers through the rollout of all Revyse products, manage technical configuration, partner with internal teams to keep onboarding on track, and ensure that every customer successfully meets activation milestones. This role blends project management, onboarding strategy, technical problem solving, operational design, and customer communication. If you love building systems, solving operational puzzles, and creating scalable frameworks in a fast-moving environment, this role is for you. What You’ll Do: Define and Scale the Implementation Function: Help architect what implementation looks like as we grow. This includes designing workflows, identifying bottlenecks, standardizing processes across operators of different sizes, and creating repeatable models that allow us to onboard customers faster without sacrificing quality. You won't just follow a playbook – you'll build it. Manage Integrations: You'll support customers through technical integrations such as SSO, Yardi, Stripe, and Salesforce. This includes gathering requirements, coordinating with Engineering, helping test the flow, and confirming that everything works as expected before launch. Lead Onboarding Projects: Guide customers from kickoff to activation. Set timelines, run discovery, drive project clarity, and ensure every stakeholder understands what is coming next. Your goal: create a predictable, structured onboarding experience that sets customers up for long term success. Drive Activation Milestones: You'll track customer progress closely, keeping an eye on dependencies, flagging risks early, and ensuring customers meet every major activation milestone. When a customer gets stuck, you'll help unblock them quickly so the project stays on track. Document and Improve SOPs: You'll help us define and refine how onboarding works. That means keeping SOPs up to date, improving onboarding playbooks, and helping build the repeatable processes that make scaling easier. Collaborate Across Teams: You'll work closely with Product, Engineering, Support, and Sales to make sure every customer gets what they need. You will keep everyone aligned on progress and make sure nothing slips through the cracks. Once onboarding is complete, you'll provide a seamless handoff to Customer Success, with full confidence that they are ready for steady-state support. What You Bring: We believe in giving people opportunities, so if you don’t check all of the boxes below, don’t let that hold you back. Think of these as nice-to-haves, instead of need-to-haves: 3+ years of experience in implementation, onboarding, project management, or technical account support in a B2B SaaS environment Strong project management skills with the ability to manage multiple complex onboarding projects simultaneously Experience configuring software environments, mapping data, and working with complex datasets Comfort with systems like Yardi, SSO providers, Salesforce, and other integrations High attention to detail and a strong quality control mindset Excellent communication skills and confidence working with corporate stakeholders, department heads, and onsite teams Ability to simplify complex workflows and lead customers through operational change Experience using tools such as Notion, Asana, Slack, Zendesk, and Google Sheets An entrepreneurial, generalist mindset with a willingness to roll up your sleeves, take ownership, and build in an environment where processes are still being defined Why Join Team Revyse: You’ll help move our high-growth startup forward and shape how we scale. Collaborative remote-forward work environment with a SUPER passionate and talented team. We love working hard on interesting projects. You’ll be sitting at the crossroads of multifamily vendors and operators. Being able to bring the industry together and amplifying the good happening all around us is some seriously rewarding work. Trust falls are part of our DNA. We don’t think it’s weird or awkward to care about our well-being at work - we value each other as individuals and are energized by the idea of understanding our colleagues on a deeper level. Our leadership philosophy is to over communicate, always. We’re transparent about company goals and opportunities. We believe that 100% of the organization should understand and be accountable to the vision and strategy. If we all know where it is we’re trying to go, it’s far easier to row the boat in unison.

Manage support tickets, escalate issues, assist with onboarding and data integrity, support product configuration, and maintain documentation. | Strong technical aptitude, attention to detail, experience in support or customer service, and ability to manage multiple tasks in a remote environment. | Who We’re Hiring: We are looking for a proactive and detail-oriented Support Specialist who thrives in a fast-paced, customer-focused, and data-heavy environment. In this role, your technical expertise will ensure that our customers experience maximum success across a range of product offerings - from contract management to vendor compliance. You’ll play a key role in maintaining quality and accuracy, while driving continuous improvements. This is an exciting opportunity to join us at a pivotal stage of growth and make a significant impact on our success trajectory. What You’ll Do: Ticket Triage & Queue Management: You will serve as the first line of defense for all inbound support tickets across operators, vendors, and internal teams. This includes reviewing incoming requests, categorizing issues accurately, assigning severity levels, prioritizing based on business impact, and routing tickets according to our internal workflows. You’ll own the health of the queue by ensuring tickets move efficiently, are tagged correctly, and meet SLA expectations. Your triage work directly impacts customer satisfaction, internal team productivity, and operational clarity. Issue Escalation & Cross-Functional Communication: You’ll collaborate closely with Implementation and Product by identifying trends, escalating bugs, and documenting recurring issues with clear, contextual summaries. You will help maintain our internal incident protocols and ensure accurate classification, severity assignment, and communication as part of our maturing SLA structure. Onboarding & Data Integrity: You’ll play a key supporting role in onboarding new customers by assisting the Implementation team with critical tasks. This might include tasks like reviewing the accuracy of our AI, bulk uploading data files, manipulating spreadsheets, processing change requests, and auditing data sets—all requiring exceptional attention to detail, strong mathematical skills, and an unwavering commitment to accuracy. Product Configuration Support: This role requires domain expertise to assist with tasks like building document templates, setting contract signature blocks, and configuring requirements. Your in-depth understanding of industry vendors, suppliers, and their products—combined with meticulous attention to detail and a commitment to accuracy—will ensure that our customers get a quick ROI from the platform. Documentation Support: You’ll expand and maintain our resource library, creating clear, user-friendly documentation and process guides to help empower both internal users and customers with self-service solutions. Regularly reviewing and revising these materials to keep them up-to-date will be crucial. You’ll use tools like Notion and knowledge base systems to manage and maintain this documentation, making sure it serves as an effective resource. Generalist Responsibilities: This role is inherently versatile, stepping in to tackle a variety of tasks as they arise. You'll be a true startup generalist, embracing diverse responsibilities and projects, while working independently in a remote environment. Building strong relationships and collaborating effectively with the team will be key to your success. What You Bring: We believe in giving people opportunities, so if you don’t check all of the boxes below, don’t let that hold you back. Think of these as nice-to-haves, instead of need-to-haves: A strong technical aptitude with proven experience in software support or customer service within a fast-paced, tech-driven environment. A “measure twice, cut once” mentality. Your work is wildly accurate. In this role, it’s all about precision. Multifamily domain knowledge and exposure to the relationship between operators and suppliers. Somewhere around 2+ years of experience is a good benchmark, but not a hard and fast rule. Exceptional problem-solving skills and the ability to diagnose and resolve technical issues quickly and accurately. Great written and verbal communication skills, capable of translating complex technical concepts into clear guidance for customers. Experience in technical documentation and the creation of client-facing materials. You have a knack for making complex information accessible and engaging. Experience with helpdesk systems and project management tools, like Notion, Zendesk, etc. Strong organizational skills and attention to detail. Ability to manage multiple tasks and projects simultaneously while maintaining a high level of accuracy and quality. Entrepreneurial, generalist mindset with a willingness to roll up your sleeves and take complete ownership of initiatives in a startup environment. We know that startups aren’t everyone’s cup of tea, but if it's yours, let’s talk! Why Join Team Revyse: You’ll help move our high-growth startup forward and shape how we scale. Collaborative remote-forward work environment with a SUPER passionate and talented team. We love working hard on interesting projects. You’ll be sitting at the crossroads of multifamily vendors and operators. Being able to bring the industry together and amplifying the good happening all around us is some seriously rewarding work. Trust falls are part of our DNA. We don’t think it’s weird or awkward to care about our well-being at work - we value each other as individuals and are energized by the idea of understanding our colleagues on a deeper level. Our leadership philosophy is to over communicate, always. We’re transparent about company goals and opportunities. We believe that 100% of the organization should understand and be accountable to the vision and strategy. If we all know where it is we’re trying to go, it’s far easier to row the boat in unison.